职位职责： 1、撰写国际化直播产品运营活动的英文内容，主导内容质量； 2、与产品经理、产品运营、区域运营、设计师和本地化密切合作，为整体用户体验设定高标准； 3、领导一个由其他地区的作者组成的小团队，以确保内容的质量和一致性； 4、与目标市场的合作方按照优先级共同推进项目； 5、领导内容审核，识别机会并推动区域活动内容的一致性，为我们的内容标准做出贡献，成为最佳实践的倡导者； 6、综合内外部反馈，提升内容清晰度和质量。 1.Write and own the quality of Global LIVE product operations campaigns; 2.Collaborate closely with product managers, product operations, regional operations, designers, and *****ization to set a high bar for overall user experience; 3.Lead a small team of regional campaign writers based in other regions to ensure quality and consistency of content; 4.Lead and prioritize projects with multiple stakeholders; 5.Lead content audits to identify opportunities and drive consistency across regional campaigns; contribute to our content standards and be a champion for best practices; 6.Synthesize internal and external feedback to improve content clarity and quality. 职位要求： 1、具有出色的英文书面写作和口语能力； 2、5年以上写作经验，含网站或移动端的用户体验写作、本地化、数字营销文案、广告活动文案； 3、有内容策略和策划经验；有与产品团队跨职能合作的经验； 4、自我驱动者，可以在快节奏的环境中管理多个项目，并在面对不断变化的需求时保持专注； 5、写作作品集包括但不限于：用户体验流程、活动页面、专题文章、广告活动、博客文章、产品发布内容、数字营销编辑日程表、电子邮件简讯、风格指南补充； 6、加分项：领导经验，及与国际合作伙伴合作开发全球产品的经验。 1.Excellent English written and verbal communication skills; 2.5+years experience in UX writing (Web or Mobile), *****ization processes, digital writing for websites, and advertising campaigns; 3.Experience in content strategy and planning; Experience collaborating cross-functionally with product teams; 4.Self-starter who can manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements; 5.Writing portfolio including, but not limited to: UX flows, campaign pages, feature articles, ad campaigns, blog posts, product launch content, editorial calendar, email newsletters, style guide additions; 6.Preferred qualifications: Leadership experience; Experience working on a global product with international partners.

Key Responsibilities: 1. Manage and grow the company’s international social media presence across platforms like Twitter, Discord, YouTube, and LinkedIn to enhance brand visibility and support business objectives. 2. Manage and engage with user communities, gather feedback, conduct user research, plan and execute campaigns to achieve user growth targets. 3. Collaborate closely with the business development and international marketing teams to align strategies and achieve shared goals. Qualifications: 1. Bachelor’s degree or above from a top-tier university (211 program and above) with a minimum of 3 years of experience in social media management, marketing, particularly in an international context. 2. Fluent in English with excellent reading, writing, and communication skills. 3. Extensive domestic media resources. 4. Strong analytical skills, with the ability to interpret data and develop actionable insights. Proficient in using data analysis tools and methodologies to drive results. Preferred Qualifications: 1. Experience in the blockchain industry. 2. Studying abroad experience is preferred.

Key Roles and Responsibilities We are looking for an Executive & Escalation Specialist, who will be the highest point of escalation for customers and partners. You will handle customer issues from social media, PR or legal teams and will work with the team to continuously improve the customer experience. You will be responsible for providing world-class service to improve elite customer retention and regain their confidence The ideal candidate should possess strong product knowledge and communication skills. You need to have a sense of urgency and situational management with self-empowerment. You need to manage difficult and complex situations that need strong guidance and resolution. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our team? • Resolve escalated customer concerns and complaints by creating positive experiences; • Utilize strong communication skills to connect with customers, organization or authorities and negotiate when necessary; • Consistently follow-up with customers until their concerns are fully resolved; • Deep dive cases involving product or service defect and identify potential brand risk • Cooperate with a broad group of internal stakeholders globally to improve Trip.com’s products and services; • Assist with any ad hoc projects and tasks from the Executive & Escalation Manager. Qualifications • Bachelor’s Degree or higher; • Highly proficient in both verbal and written English. Native speakers preferred; • Excellent communication and interpersonal problem resolution skills. • Demonstrate a high level of ownership and have a passion for helping and supporting others; • Flexible and forward-thinking attitude, with a diligent and results-orientated approach to work; • Able to work under tight deadlines and pressure, both independently and with others; • Previous experience in customer success/escalation role, OTA experience preferred; • Able to work during weekends and public holidays.

1. Company Introduction Asia-Pacific Academic is a professional organization registered as The APIEA LLC. We are dedicated to Education Abroad and International Studies. With 13 years of experience, members of the APA team have successfully worked with over 6,000 students and faculty in a variety of areas including faculty-led short-term study abroad programs, semester-long programs, internships, virtual learning, and language study. At APA, we value the opportunity to contribute to global interchange by uniting ***** communities, universities, corporates, and NGOs around the world. 2. Website：https://apacademic.org 3. Job Title/岗位: Academic Specialist 4. Job Description/职位介绍 • Selecting target partners based on the strategy and needs of the Program. 根据项目需要，寻找目标合作伙伴，发展合作关系 • Supporting academic engagement set-ups for short-term faculty-led education programs (including virtual programs). 负责项目内容的安排，支持 APA 短期学习项目(含线上项目). • Conducting extensive research regarding academic content design, academic partner identification, various way of content delivery, etc. 通过大量信息的收集，设计项目的内容，寻找最佳合作方，以多种方式呈现项目的内容. • generating and fostering innovative ideas to improve students’ engagement, and support plan’s implementation. 不定期提出新的想法并落实执行，目标是增强和提高学生在项目中参与感和体验度. • Expanding and maintaining the database for both university partners and business partners. 扩大和维护学校和企业合作伙伴. Domestic and foreign business travels for project support and partnership building 不定期国内外出差进行项目支持与合作关系开拓、巩固 5. Job Requirements / 职位要求 • 2-3 years’ work experience in education field preferred 有 2-3 年教育行业经验工作者优先考虑 • Study-abroad education/work background in South Korea and Japan preferred. 有海外留学经验者优先考虑 • Knowledge of current trends and best practices in international education 对国际教育的趋势和发展有自己的认知和见解 • Excellent written, communication, interpersonal, etc. skills in both English and Chinese 有优秀的中英文书写和沟通能力 • Demonstrated passion for student success. 对学生相关事业有热情 • Ability to manage conflict and problem solve. 有处理危机问题的担当和能

About the job: We are looking for an Aggressive Business Development Specialist who can help us build market awareness and reputation, and promote our age-tech solutions in China around the growing aging population. Ideal candidate will have background and passion on the marketing and business development , or health (preferably Geriatrics and Home Care) to connect and engage with business partners from private sector and public sector such as corporations, associations, hospitals, community centers, nursing home, insurance companies, investor community, government departments etc. About Xavor: Xavor is a US based digital health company focused on AI, Robotics and Geriatrics Data Platforms and building preventive aging-care solutions to enhance independent living by detecting and predicting digital biomarkers and symptoms for early physical and mental decline. Ongoing project like an innovative Functional Mobility Assessment solution for aging population in China and US, provide early detection and personalized insights, reduce the incidence of falls, prevent injuries, and alleviate the financial and emotional burdens associated with falling in the elderly population. Core Responsibilities 1. Product field testing: Actively conduct product field testing around our Functional Mobility Assessment solution to ensure optimal performance, gather feedback, and identify areas for improvement. Provide valuable insights and suggestions to enhance our solutions. 2. Solution Promotion: Actively promote our Functional Mobility Assessment solution and other digital health solutions in China market, plan BD activities, including business visits, organizing technical seminar, forum, etc. 3. Industry Events and networking: Participate closely in industry events, exhibitions, forums, conferences, pitches to promote our project. Engage with industry professionals, identify business opportunities, and establish valuable relationships. 4. Market Awareness: Promote our solutions in both online and offline channels weekly. Stay up-to-date with industry trends, market dynamics, and competitor activities 5. Documentation maintain and update: Maintain and update documentation related to business development activities, including business plans, proposals, client presentations, and market research reports. Ensure accuracy, consistency, and accessibility of information for internal and external stakeholders.. Key Requirements 1. Internship duration: Minimum 4 months. 2. Education: Bachelor's or Master's degree in Business Administration, Marketing, healthcare or a related field. Familiarity with the digital tech industry is a plus. 3. Location: Based in Shanghai, with the ability to work from the our Shanghai office. 4. Language Skills: Fluent in English and Mandarin, with excellent written and verbal communication skills. 5. Self-Driven and Goal-Oriented: Demonstrated ability to take initiative, work independently, and achieve targets. Strong problem-solving skills and the ability to adapt to changing priorities. Excellent written and oral communication skills. 6. Interpersonal Skills: Outstanding interpersonal and networking skills, with the ability to build rapport and maintain relationships with diverse stakeholders. Confident and professional demeanor. 7. Must possess strong proficiency in Outlook, Microsoft Word, Excel and PowerPoint.

Job Title: SEO / SEM Specialist City: Shanghai Package: 1. ***** Health insurance package or insurance allowance 2. Flexibility in your travel arrangements 3. Beverages, snacks and fruit 4. Seasonal drinks and birthday celebrations 5. Team building activities & outings 6. Shanghai household registration and Shanghai work residence permit application 7. Multi-functional and design-oriented office environment, zero distance from the subway Job Summary: We are seeking a highly motivated and skilled Digital Marketing Specialist with a background in Technical SEO and Marketing Automation to join our team. The successful candidate will be responsible for managing and optimizing digital marketing campaigns, ensuring website compliance with industry standards and best practices for SEO, implementing marketing automation initiatives, and driving lead generation and customer engagement. As a Digital Marketing Specialist, you will work closely with cross-functional teams to ensure smooth campaign execution and technical web support. Key Responsibilities: 1. Manage and optimize digital marketing campaigns, including SEO and paid ads 2. Develop and execute digital marketing strategies to increase online presence and drive brand awareness, engagement, and conversions. 3. Conduct technical SEO audits and implement improvements to enhance website performance and search engine rankings 4. Identify and implement marketing automation initiatives to improve lead generation and customer engagement 5. Collaborate with cross-functional teams to ensure proper web integration with CRM and EDM systems 6. Conduct keyword research and analysis to develop effective SEO strategies. 7. Measure and analyze campaign performance using web analytics tools and report on key metrics to stakeholders 8. Stay up-to-date with the latest trends and advancements in digital marketing, technical SEO, and marketing automation 9. Provide technical support for website updates and maintenance 10.Ensure website compliance with industry standards and best practices for SEO and data privacy Requirements: 1. Bachelor's or Master's degree in Marketing, Computer Science, or related field 2. 2+ years of experience in digital marketing with a focus on technical SEO and marketing automation 3. Strong knowledge of SEO best practices and techniques, including technical SEO and on-page optimization 4. Experience with marketing automation tools, such as Hubspot or Marketo 5. Experience with web analytics tools such as Google Analytics or Adobe Analytics 6. Excellent analytical, problem-solving, and communication skills 7. Ability to work independently and as part of a team 8. Familiarity with HTML, CSS, and JavaScript is a plus 9. Excellent English ability If you are a passionate and driven Digital Marketing Specialist with a strong analytical mindset, experience in technical SEO and marketing automation, and a desire to make a significant impact in the field of digital marketing, we encourage you to apply for this exciting opportunity. Our Benefits & Advantages 1. Working with international teams worldwide 2. Gain knowledge on latest Web Technologies and learn more about Augmented Reality 3. Learn more about eCommerce & Mobile technologies 4. Get on the job experience with User Interface & User Experience cases 5. Work with systems as JIRA, Confluence, Jenkins and Selenium About TMO Group TMO Group is a global technology solution provider with offices in Amsterdam, Shanghai and Hong Kong which service medium & large enterprises with cutting-edge solutions on eCommerce, O2O, Mobile and Cloud value-added services.

At Lummus Technology, innovation, excellence and family values are extremely important to us. We bring our employees together with the work that we do, the technology that we develop, and the training and development initiatives we support. Unlike most companies, we have low turnover, and we retain our amazing employees because of the unique way we work together. Our people are some of the smartest, most dedicated and capable people in our industry. The biggest reason we are so successful is because we truly care about each other, and that is why we are special. Many of us have spent our entire career at Lummus; we take pride in our history, our current success, and our future is bright. Knowledge transfer and mentoring are essential in order to ensure our employees’ success for the future. As a new employee, you will receive in-depth technical training, growth, and support from brilliant technology leaders that are world renown for their expertise. As part of a global company, you will have the opportunity to work with people with extremely diversified backgrounds. This is us; this is Lummus. Would you like to be part of the Lummus Technology Family? Overview: Sr Tech Specialist to support CLG and work with BD team. Key Responsibilities/Accountabilities: • Plan and execute new unit start-ups leading to prompt acceptance of unit performance by client. • Provide post start-up technical services and assistance including trouble-shooting, performance monitoring and planning for unit turnarounds • Manage client interface during high stress situations such as plant start-ups, turnarounds and emergencies. • Answer client operating and production questions after start-up/test run • Provide feedback for improvement in design and procedures based on field experience. • Participate in technology improvements including flow scheme development, catalyst evaluation, scaling up pilot plant data and R&D review • Answer operating and production questions after start-up/test run • Extensive international and domestic travel required Basic Qualifications: • At least eight years operations experience of a slurry-fed gasification facility • Additional experience in other Petrochemicals or Refining technologies is preferred • Familiar with process engineering including simulations, heat and material balance, stream properties, generation, equipment design, flow sheet development, P&ID development, technical presentation and process development • English written and verbal skills are required • Ability to interact successfully with internal and external clients in all areas of expertise • Ability to make technical presentations • Ability to provide technical service on commercial operating units • The ability to adapt to various cultures and protocols successfully • Must be able to perform plant equipment inspections including climbing towers and entering vessels required • Willingness to travel With a heritage spanning more than 110 years and a focus on innovation that has resulted in more than 130 technologies and 3,400 patents and patent applications, Lummus is the global leader in the development and implementation of process technologies that make modern life possible. While our reach is global, we pride ourselves on fostering ***** relationships to meet the needs of each customer, efficiently and effectively.

Are you passionate about the future of vehicle technology with a desire to drive your career forward in a research and consulting role? 请问您是否对汽车技术的未来充满热情，并希望在研究和咨询职位上推动您的职业发展？该职位是撰写卓越市场报告和执行咨询项目的关键，这些项目支持我们的客户做出影响汽车行业的决定。您将成为分析报告作者、提案作者和项目负责人。您将领导研究项目并协调他人，为我们的客户提供分析、见解和价值。 员工和客户满意度是成为汽车市场研究和咨询公司的关键；这是我们的首要任务。 一、公司介绍：【SBD Automotive】与客户合作开展智能网联汽车战略等项目，包括智能驾驶研究、趋势和预测；共享移动服务和安全；以及向电化的转变——所有领域都在影响汽车行业的未来！我们与世界上95%的汽车制造商、供应商、相关行业和70多个国家的政府合作，客户包括Porsche/BMW/Dailmer/Toyota等。 二、岗位职责：【全球化视野+跨国项目合作+车联网+有竞争力的薪酬+项目管理】 Consulting Specialist (Automotive Technology) 咨询员 Your responsibilties are: 1. This position is key to the achievement of writing exceptional market reports and execution of consulting projects that support our clients in their decisions that impact the automotive industry. 2. You will be an analytical report author, proposal writer and project leader. 3. Lead client proposals 4. Manage the full execution of projects for complex client projects to deadlines and high-quality standards. These Client projects will typically involve more than one service offering or domain/ require strategic or business planning support 5. Write analytical reports which achieve specific business objectives. Your challenge is to write for a broad audience whilst ensuring value and insight for each customer context 6. Develop robust, repeatable service methodologies for client projects 7. Provide guidance and support to other staff on client projects Required Skills and Competencies: 1. Direct experience in a broad range of automotive technologies & business models 2. An understanding of the opportunities and challenges facing the automotive technology sector, and evidence of your ability to keep abreast of technical and business developments in this fast-moving sector 3. Industry interest and a desire to meet client needs 4. Ability to manage several projects simultaneously and plan own work and the work of others to meet client commitments. 5. Experience of developing others in line with their personal development roadmap. 6. Strong skills in organizing and prioritising a multitask workload with often changing priorities. 7. Resilience and determination to overcome setbacks and challenges. 8. Fluent Chinese Mandarin and excellent spoken and written English. 9. Excellent written communication skills to enable the production of high-quality client reports in PowerPoint, Word and Excel 10. Confident verbal communication with the ability to build rapport and inspire confidence with SBD’s clients, preferably bilingual, fluent in Mandarin and English The above qualities and experience will have been gained within the automotive industry either within vehicle manufacturer, supplier or an . You will ideally have a degree or equivalent in either Engineering, Research, Management or Business. 三、招聘对象： 3-5年汽车行业经验，对汽车咨询行业感兴趣 具备车联网/自动驾驶/车辆安全等领域工作经验，了解CASE汽车技术，具备项目管理能力 良好的英语口语及书面表达水平 Please submit a brief cover letter and CV in English to *************************. 或在官网/****投递 SBD Automotive期待您的参与！

Do you have a passion for Consumer surveys and data analysis? Are you passionate about Market Research and Data Analytics with a desire to drive your career forward in a research and consulting role? 请问您对消费者调查和数据分析有热情吗？您是否热衷于市场研究和数据分析，并希望在研究和咨询职位上推动您的职业生涯向前发展？撰写卓越市场报告和执行咨询项目是关键，这些项目支持我们的客户做出影响汽车行业的决定。 为客户（包括主要汽车制造商和汽车供应商）制定项目，您的主要职责将包括： 您将成为分析报告作者、提案作者和项目负责人。 一、公司介绍: 【SBD Automotive】与客户合作开展智能网联汽车战略等项目，包括智能驾驶研究、趋势和预测；共享移动服务和安全；以及向电化的转变——所有领域都在影响汽车行业的未来！我们与世界上95%的领先汽车制造商、供应商、相关行业和70多个国家的政府合作，客户包括Porsche/BMW/Dailmer/Toyota等。 二、岗位职责: 【全球化视野+跨国项目合作+车联网+有竞争力的薪酬+消费者洞察】 Consulting Specialist (Technology and Consumer Insights) 咨询员 Your key responsibilities are: 1. Leading client proposals 2. Managing the full execution of projects for complex client projects to deadlines and high-quality standards. These Client projects will typically involve more than one service offering or domain/ require strategic or business planning support 3. Advising clients on customer survey and research requirements 4. Project management of consumer focus groups, attending focus groups and recording data 5. Data analysis of survey results and evaluation to extract key insights 6. Writing analytical reports which achieve specific business objectives. Your challenge is to write for a broad audience whilst ensuring value and insight for each customer context 7. Developing robust, repeatable service methodologies for client projects 8. Providing guidance and support to other staff on client projects Required Skills and Competencies: 1. Direct experience in a broad range of automotive technologies & business models 2. Experience in consumer surveys 3. An understanding of the opportunities and challenges facing the automotive technology sector, and evidence of your ability to keep abreast of technical and business developments in this fast-moving sector 4. Industry interest and a desire to meet client needs 5. Ability to manage several projects simultaneously and plan own work and the work of others to meet client commitments. 6. Experience of developing others in line with their personal development roadmap. 7. Strong skills in organizing and prioritizing a multitask workload with often changing priorities. 8. Resilience and determination to overcome setbacks and challenges. 9. Fluent Chinese Mandarin and excellent spoken and written English. 10. Excellent written communication skills to enable the production of high-quality client reports in PowerPoint, Word and Excel 11. Confident verbal communication with the ability to build rapport and inspire confidence with SBD's clients, preferably bilingual, fluent in Mandarin and English 三、招聘对象： 2-4年客户及消费者研究经验，在汽车技术和商业模式研究领域有相关经验 具备车联网/自动驾驶/智慧汽车或汽车行业相关知识 良好的英语口语及书面表达水平 Please submit a brief cover letter and CV in English to *************************. 或在官网投递 SBD Automotive期待您的参与！

岗位职责： 1. 负责产品生产过程的质量控制和监督，确保产品质量符合相关标准。 2. 参与产品质量问题的分析和解决，提出改进措施并跟踪落实情况。 3. 收集和分析行业质量信息，为质量控制提供参考和指导。 4. 参与供应商质量评估和认证，确保供应商提供的原材料和零部件符合要求。 5. 协助部门领导完成其他相关工作任务。 任职要求： 1. 大专及以上学历，理工科背景，具有相关领域工作经验者优先。 2. 熟悉质量管理体系，包括ISO9001等，具有内审经验者优先。 3. 具备较强的沟通协调能力和问题解决能力，能够应对多任务处理的工作环境。 4. 具备严谨的思维方式和细致的工作态度，能够发现和解决潜在的质量问题。 5. 熟练使用办公软件和质量管理软件。 加分项： 1. 具备质量检验资格证书。 2. 曾在团队项目中表现出色，具有团队合作和领导能力。 3. 有良好的英语听说读写能力，能够与外籍同事有效沟通。 岗位亮点： 1. 参与公司核心环节的质量控制，具有较高的职业发展潜力。 2. 与生产部门密切合作，了解产品生产过程，有利于个人成长。 3. 团队氛围积极向上，能够快速提升个人能力。 薪资待遇和福利： 1. 薪资：根据个人能力和工作经验确定薪资范围，提供具有竞争力的薪酬水平。 2. 福利：五险一金、带薪年假、节日福利、员工培训等。 3. 工作时间：按照公司规定的工作时间安排，可能涉及加班和调休。 我们期待你的加入，共同打造高品质的产品和服务！

岗位职责： 1、负责公司紧固件产品的国外市场推广销售工作，协助经理完成销售目标； 2、负责订单的执行，跟踪，了解订单状态，跟进产品的生产进度，及时解决和沟通销售中的问题； 3、对客户的价格比较，掌握市场信息，提出价格改变的合理化建议； 4、收集市场信息，包括市场行情，客户信息，竞争对手信息等，进行分析研究，提出自己的观点和建议； 5、按照公司的运营流程执行订单的操作，负责完成订单的下单，沟通，出货，确保出货日期符合客户要求；并保证出货率，提高订单的准确率； 6、熟悉外贸跟单流程，了解客户的需求，及时跟进订单的进度，做好客户的出货通知，确保出货的准确率和出货时间； 7、跟进订单的执行，确保订单的交付日期符合客户的需要，及时解决和客户产生的问题，确保客户的满意度； 8、负责订单的执行，跟进产品的生产进度，及时解决和客户产生的问题，确保订单的准确率和交付时间； 9、对客户的价格进行比较，提出价格改变的合理化建议； 10、收集市场信息，包括市场行情，客户信息，竞争对手信息等，进行分析研究，提出自己的观点和建议。 岗位要求： 1、本科及以上学历； 2、3年及以上外贸工作经验； 3、熟悉外贸跟单流程，了解客户的需求，及时跟进订单的进度，做好客户的出货通知，确保出货的准确率和出货时间； 4、熟悉出口流程，熟悉国际贸易法规，贸易术语； 5、具备良好的沟通能力和协调能力，有良好的服务意识，具有团队协作精神； 6、具有良好的工作态度和敬业精神，能承受一定的工作压力； 7、有五金外贸工作经验者优先。

Responsibilities 1. Responsible for staff recruitment worldwide, maintaining good communication and interview arrangement with the hiring manager. 2. Search, interview and recommend candidates according to recruitment needs, and ensure the timely replenishment of staff leaving. 3. Assist in the development and management of relevant talent search channels to ensure the effective use of resources. 4. Put forward suggestions for improvement of existing recruitment policies, processes, systems, and tools in practice and ensure their implementation, so as to continuously improve the effectiveness of recruitment. 5. Assist day-to-day HR operations including but not limited to employee on-boarding, off-boarding and general HR administration. 6. Analyze the recruitment daily work regularly, prepare reports and analyse data. 7. Support the HR Team to give advice on HR issues to employees and managers. 8. Support employee development initiatives and engagement events. 9. Carry out any other reasonable duties and responsibilities as assigned. Requirements 1. Bachelor’s degree or above 2. More than 2 years of recruitment experience 3. Good data analysis ability 4. Strong ability to work under pressure, practical, proactive, and diligent. 5. Good command of verbal & writing in English and fluency in Mandarin. 6. As the main point of contact for ***** HR related queries, you'll be expected to respond clearly, confidentially and with confidence on different issues, across all levels of the organisation.

Core Responsibilities: - Provide IT helpdesk support for Dextra Hong Kong 40 users and Dextra Guangzhou site 50 users. - IT services administration. - IT asset management and procurement coordination. - Organize IT training for business users. - Weekly business trip to HK 2 days. Detailed Responsibilities: Under the management of Dextra China’s Group IT Manager, you will join Dextra China’s ITS team (3 people) and be part of Dextra Group’s ITS team (26 people). As part of a young and dynamic team, you will focus on Hong-Kong & Guangzhou IT requirements and anticipate group IT projects. 1. IT Helpdesk Support - Manage daily helpdesk support ticket by FreshService System. - Directly manage all tickets for computer hardware & software. - Provide 1st level support to end users, escalate VIP users’ requests. - Prioritize issues and ensure that your tickets can be resolved within the SLA. 2. IT Administration - Conduct Daily/Monthly/Quarterly Preventive Maintenance Checklist for system & network. - Network administration, coordinate ***** ISP and Group IT to handle network issues. - Coordinate with HR to manage IT Account in Active Directory. - Coordinate to manage data backups (Veeam). 3. Computer Management - Manage computer deployment & configuration by KACE 2000 system. - Coordination computer security (Windows Updates) installation to client computers. - Perform regular maintenance for computers, update computer firmware / driver. - Manage computer & other IT assets inventory with KACE 1000 system. 4. IT Procurement - Manage IT accessories stock and purchasing. - Coordination computer and network device procurement. - Coordination IT Maintenance Service Contract management. 5. IT Training - Provide IT Policies training to newcomers. - Organize IT knowledge to end users by monthly. - Organize related IT knowledge training by analyzing Helpdesk tickets. Qualifications Requirements: - Associate or bachelor’s degree in computer science / engineering or related fields - At least 3 years of experience on IT helpdesk support, with Dell computer support is a plus. - Have strong English skills, spoken and written. - Have fluent Cantonese spoken skill. Knowledge of the following is required: - Computer related hardware & software support. - Support experience of Office 365 related applications. - General network and infrastructure knowledge. - Skill of IT Troubleshooting. - Skill of IT Sourcing & Procurement.

技术服务工程师为我们的客户提供理想的技术解决方案和技术支持。协同销售与客户成功经理，技术服务工程师需要在售前阶段协助销售签单，设计技术方案，并且在售后的平台技术对接阶段推进项目进展。技术服务工程师需要具备一定的IT背景，解决复杂的客户技术对接，解答客户技术难题。 职责描述： ? Professional about company's products and solutions ? Manage technical integrations for clients' platforms ? Work with Sales/Pre-sales team ensuring solution feasibility ? Communicate with clients' tech teams, guiding them about implementation ? Manage trouble shootings for clients during integration ? Cooperate with CSM on technical integration key points and project delivery timeline, ensuring clients onboarded smoothly ? Support presales consulting, collect clients' requirements when needed, assist Sales team winning 1. 熟悉公司的产品和解决方案 2. 负责推进客户平台与impact平台的技术对接 3. 售前阶段协助确定方案可行性 4. 与客户技术团队沟通，推进项目对接 5. 售后阶段解决客户技术问题 6. 与客户成功经理协作，推进项目整体顺利进展 任职要求： 1. 1-3年SaaS产品技术支持经验 2. 本科及以上计算机科学或信息系统相关专业背景，熟悉JS和API接口开发优先 3. 有相关技术支持工作经验，有相关标准版、专业版产品的技术对接项目经验者优先 4. 学习能力强 5. 良好的人际关系处理与沟通能力 6. 中文（普通话）与英文会话能力

岗位职责 1. 负责客户争议管理，定期协调争议账单，维护商务良好关系； 2. 负责售后订单监控，及时减少亏损和提供解决方案； 3. 与内部团队合作，包括客户服务、财务和销售，协调运营争议问题； 4. 定期梳理业务问题，为内部和客户提供有关争议结算相关的数据和支持； 任职资格 1. 本科以上学历； 2. 一年以上的工作经验，OTA、酒店等旅游业从业经验优先； 3. 有良好的英文读写能力，CET-4或以上； 4. 思维逻辑清晰，会基础的文档数据处理能力，沟通能力强；