• 制造业 / 不需要融资 / 2000人以上
    Job Title: Finance Manager – Change Management (Change Champion) *WARMLY REMIND: Please also attach your English CV. (本职位需要同时汇报给外国人leader,英文不能直接作为工作语言请慎投!谢谢) CORE ROLES AND RESPONSIBILITIES: • Comfortable assisting in reconciliation work and problem solving across every facet of the finance function. • Supporting financial account team to reduce month end close significantly by changing sequencing of processes and simplifying and automating those processes, including Group consolidations. • Support streamlining and automation of various processes and systems across the ‘purchase to pay’, ‘order to receipt’, ‘plan to inventory’, and ‘record to report’ processes. • A champion for automation and process improvement to drive efficiency, always seeking ways to make things more efficient whilst improving accuracy and timeliness of reporting, as well as overall business profitability. • Work alongside our factories, merchandising, supply chain, demand planning and logistics teams to continuously improve downstream and upstream processes and KPI’s. • Create and manage analytical reports and models to distil complex and cumbersome data, into succinct and simplified summaries and insights. • Co-coordinating and consolidating change management activities across the broader finance team. • Lead from within, roll up the sleeves to be hands on with the team. SKILLS & EXPERIENCE REQUIRED: MAX 5 BULLET POINTS • 8 years plus experience • Strong experience with ERP systems (SAP useful), and a naturally process driven and analytical person through enhanced skills in excel and a basic proficiency in business intelligence software such as Tableau and BI • experience implementing change management projects in financial systems and processes • ability to be hands-on in the day-to-day transactions – with intimate knowledge and ability to competently work across all finance functions. • ability to multi-task and be able to set priorities, stay focused, and set clear • milestones. • ability to work well in a team, as well as a natural inclination to lead • excellent communication skills, both oral and written (including English) • the energy and drive required to succeed.
  • 23k-45k 经验5-10年 / 本科
    制造业 / 不需要融资 / 2000人以上
    Job Title: Finance Manager – Management Accounting *WARMLY REMIND: Please also attach your English CV. (本职位需要同时汇报给外国人leader,英文不能直接作为工作语言请慎投!谢谢) CORE ROLES AND RESPONSIBILITIES: • Preparation of timely and accurate month end management accounts for the Group, businesses, brands and departments within. This includes exception and other data reporting across the Group. • Oversee factory accounting for multiple factories, ensuring consistent systems, processes, costing and financial management across all factories. • Developing and reporting suite of KPI’s across the factories and broader business, to support operational optimisation. • Lead the enhancement of COGS analysis reporting, including the accumulation of freight and tariff costs into SKU level COGS reporting across all factories and businesses. • Maintain the absolute integrity of master data on SAP and other all other IT platforms, so it can be relied on for all reporting, and develop exceptions reports to identify any master data inconsistencies. • Work with financial accounting and system teams to ensure we are integrating best practice across the ‘purchase to pay’, ‘plan to inventory’, ‘order to receipt’ and ‘record to report’ processes. • Support streamlining and automation across all financial and associated business processes. • Lead from within, roll up the sleeves to be hands on with the team. SKILLS & EXPERIENCE REQUIRED: MAX 5 BULLET POINTS • 8 years plus experience. • experience in FMCG or manufacturing businesses with proven ability to implement/manage best in class manufacturing, costing and reporting processes. • ability to be hands on in the day-to-day transactions. • strong experience with ERP systems (SAP useful), and a naturally process driven and analytical person through enhanced skills in excel and a basic proficiency in business intelligence software such as Tableau and BI. • ability to multi-task and be able to set priorities, stay focused, and set clear milestones. • ability to work well in a team, as well as a natural inclination to lead. • excellent communication skills, both oral and written (including English). • the energy and drive required to succeed.
  • 10k-15k 经验不限 / 本科
    游戏 / B轮 / 500-2000人
    该职位需要提供中英文简历,Cover Letter, 需要说明个人和游戏,游戏行业的渊源。 国内外**院校,游戏相关或者管理相关专业。 英文流利,如有第二外语更佳 This is a one-year Management Trainee program in Virtuos. You will be involved in the whole process of game and digital art production. You will have the opportunity to rotate among different Divisions and Studios, collaborate with different teams such as design, art, programming, sales, finance and HR. People management, project management, cross-disciplinary collaboration, international communication and digital transformation will be some of the key disciplines where your skills will be put to use and reinforced. Main Responsibilities: • Assist in Project and Team Management  Ensure the timely delivery of the highest quality project possible  Handle the internal and external communication  Handle review and approval processes and take charge of task and milestone planning and tracking • Manage Client Relationships  Act as the main point of contact for client  Ensure client feedback is properly disseminated and addressed  Conduct regular meetings • Assist on staff allocation and organization Requirements: • Minimum Bachelor degree in management from Leading international University / School • Ability to learn new skills quickly and possess high levels of self-motivation • Mature personality, able to manage relationship at senior level who appreciates multi culture working environment. • Excellent organizational and analytical skills to solve complex issues within tight deadlines. • Great written and oral communication skills, with an emphasis on ability to synthesize. • Passionate about games and digital culture.
  • 9k-18k·14薪 经验5-10年 / 本科
    移动互联网,企业服务 / 上市公司 / 2000人以上
    Main Skills: PM, ITIL, DevOps, communication skills Your Role and Responsibilities :  对整体运维开发服务的实施交付负责;  客户需求的沟通;  团队人员管理,资源协调,统筹协作和任务安排;  应用业务需求收集、分析、评估、及方案设计;  开发项目计划;  DevOps Scrum Master。 Required Professional and Technical Expertise : 工作经验  需至少拥有5 年以上IT 运维团队管理的工作经验  具备丰富的IT 运维管理知识和人员绩效管理经验,包含但不限于应用、网络、桌面等领域的运维经验。  应用架构师或应用运维/开发团队负责人经验;  精通ITIL 流程与服务管理;  出色的文档与沟通协作能力。 技能要求 熟练使用敏捷工具; 熟悉DevOps 方法论与实践; 对IT 项目管理方法(PMP)有良好的认识 较强的运营管理能力,能满足多种需求 熟悉IT 应用程序/服务器/网络 具有技术知识,较强的新技术学习能力 熟悉ITIL 方法及其实施 熟练使用PowerPoint, Excel, Word MS office,Project 等软件 积极主动,快速的学习者和自我驱动的态度和能力 良好的人际交往能力,能够与不同的人群互动 良好的团队合作管理 良好的冲突解决,说服和谈判技巧 对德国大众/类似外资车企的主流系统有了解的优先 对常见的车企研发类软件有了解的优先
  • 移动互联网,企业服务 / 上市公司 / 2000人以上
    Main Skills: System development (Java), VUE, Spring/Spring Boot, OA operations and development Your Role and Responsibilities:  运维事件的处理与排障;  根据变更申请及具体实施步骤,执行变更;  应用开发、测试、部署、发布,执行CI/CD;  编写应用运维文档,及维护文档更新;  执行并维护自动化运维平台及自动化任务。 Required Professional and Technical Expertise: 工作经验  3年以上应用运维及开发经验;  具备较好的应用、数据库运维经验,较好的现场应用运维经验。 技能要求  拥有3-5 或以上java项目开发经验,拥有1-3年或以上java web service开发经验(了解SOAP协议,xml格式,了解服务契约,会编写基本的wsdl)  拥有1-2年或以上的泛微OA平台主要功能的基本操作能力  拥有1-3年或以上了解并掌握泛微OA平台的开放集成能力(编写基本的功能类java文件,进行热更新);  拥有1-3年或以上的基于spring/spring boot/spring data等相关的开发框架的项目开发及管理经验,擅长编写restful接口及服务调度,对微服务有了解,具备一定的服务治理能力(比如:限流,熔断等),具备项目构建,测试,发版的能力;  拥有1-3年或以上的vue前端开发框架的项目开发及管理经验,具备npm, nodejs使用能力,对打包,压缩,发版有掌握;  拥有1-3年需求管理,架构设计,源码管理,构建管理,制品管理,测试管理,发布管理等流程的建设及运维能力;  具备良好的代码编写规范能力,按要求生产高质量的交付物;  具备应用故障诊断与排错能力;  具备前端、后端、数据库开发技术栈能力;  具备OA 与BI 运维及开发能力;  ITIL 流程理解与执行;  较强的文档编写及沟通协作能力。  能够执行并维护自动化运维平台及自动化任务。  积极主动,快速的学习者和自我驱动的态度和能力;  良好的人际交往能力,能够与不同的人群互动;  良好的团队合作管理;  良好的冲突解决,说服和谈判技巧。
  • 6k-7k 经验在校/应届 / 本科
    TJK
    专业服务|咨询,软件服务|咨询,IT技术服务|咨询 / 未融资 / 少于15人
    Job Description 1. Meet a lot of great leading interesting people and learn in depth about the most important market of the world. 2. Learn and work extremely hard to make yourself a much better person. 3. Be part of our great Talent Matching team. 4. A lot of disciplines and routines to pick up to develop yourself. 5. Participating in special business projects like PR, litigation, six sigma and best practices (最佳实践). 6. Mold yourself into a professional specialist as a next step. Requirements 1. Bachelor's Degree of any field. 2. Little or no experience is okay. 3. Good in both written and oral English. 4. Willingness to commit to the team and yourself. 5. Self-demanding and have growth mindset. 6. Current domicile in/near OR able to relocate to Shanghai. Benefits/Knowledge and skills you will get from this role 1. Create and grow your circles of VVIP friends. 2. Becoming a much more capable person yourself. 3. Skill-set training, more understanding of the industry and the position. 4. A complete recruitment consulting exposure. 5. A lot of fun.
  • 教育 / 不需要融资 / 500-2000人
    岗位职责: Job Title: Technican(DOIT) Department: Center for Digital World with Intelligent Things (DOIT), HKUST(GZ) Job ID: Job Posting Details Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents. HKUST(GZ) is located at **** Duxue Road, Qingsheng Hub Cluster, Nansha District, Guangzhou. The campus covers an area of about 1,669 mu (111.3 hectares) and is divided into two construction phases. The first phase covers an area of about 716 mu (47.7 hectares) with a floorage of about 636,000 square meters (63.6 hectares), which had been officially put into use in September 2022. The design of the campus blends natural scenery with architecture, with key cutting-edge technologies for energy conservation and environmental protection adopted during the design and construction process, in a bid to establish the campus as a new benchmark of green, smart and sustainable development. Duties 1.Organize events and group activities at the center; 2.Manage the facilities, furniture, and equipment; 3.Oversee general management and daily operation; 4.Coordinate with sister labs/units for demos and visits; 5.Support non-technical issues such as renovation, maintenance, and reimbursement; 6.Other related duties as assigned. 任职要求: Qualification Requirements 1.A Master’s degree in EE, CS, or related disciplines, plus at least 5-year working experience in university, research institution, or hi-tech company; 2.Sound knowledge in R&D, project management, lab administration, and event organization is preferred; 3.Strong sense of responsibility, leadership, ability to delegate is required; 4.Good time management skill and ability to handle multiple tasks simultaneously are essential; 5.A good command of written Chinese and English. Proficiency in English, Putonghua and Cantonese is preferred; 6.Proficiency in MS Office, Excel, and project management tools is preferred. This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience. Application Procedure In support of a green work environment, we accept applications submitted online only. To apply, please register and log in via this link: https://career.hkust-gz.edu.cn/en/career and search for the opening by Job ID or Job Title. Applicants should include a Resume in their applications, and could check their application status via the recruitment website. We thank applicants for their interest but advise only shortlisted candidates will be notified of the result of the application. In exceptional circumstances, for example unsuccessful application, please contact Human Resources Department at ********************. (Information provided by applicants will be used for recruitment and other employment-related purposes only.)
  • 15k-25k 经验3-5年 / 本科
    区块链 / B轮 / 50-150人
    Key Responsibilities: 1. Manage and grow the company’s international social media presence across platforms like Twitter, Discord, YouTube, and LinkedIn to enhance brand visibility and support business objectives. 2. Manage and engage with user communities, gather feedback, conduct user research, plan and execute campaigns to achieve user growth targets. 3. Collaborate closely with the business development and international marketing teams to align strategies and achieve shared goals. Qualifications: 1. Bachelor’s degree or above from a top-tier university (211 program and above) with a minimum of 3 years of experience in social media management, marketing, particularly in an international context. 2. Fluent in English with excellent reading, writing, and communication skills. 3. Extensive domestic media resources. 4. Strong analytical skills, with the ability to interpret data and develop actionable insights. Proficient in using data analysis tools and methodologies to drive results. Preferred Qualifications: 1. Experience in the blockchain industry. 2. Studying abroad experience is preferred.
  • 20k-40k 经验1-3年 / 本科
    消费生活 / 上市公司 / 2000人以上
    在“幫大家吃得更好,生活更好”使命的驅動下,服務好全球更多的用戶,美團“境外業務”成立了。依托公司豐富的產品矩陣和萬物即時到家的沉澱,我們將致力於以足夠低的成本,為全球的用戶提供更好的服務、更豐富的選擇,把世界送到世界消費者手中,讓大家的生活更便捷、更美好。 如果你對世界充滿好奇心,在這裡,你會接觸到不同的國家、語言和文化,開拓國際視野,探索異域市場。 如果你富有冒險精神,在這裡,一個個陌生的國家等待你的開發,一個個全新的關卡等待你的挑戰。 如果你渴望快速成長,在這裡,你可以經歷新業務從0到1的過程,不斷解鎖新技能,持續獲得成就感。 我們的目標是星辰大海,期待有想法、敢於冒險、渴望快速成長的你加入! 讓我們一同見證美團境外業務的征程! 岗位职责 1. Sales Target Management: Integrate sales targets and track progress through daily, weekly, and monthly meetings. 2. Sales Strategy Making: Analysis of data to seek opportunities and make sales strategies. 3. Sales Project Management: Based on business objectives and strategies, identifies key projects, make plans, and coordinate resource guarantees to ensure the target. 4. Sales Performance Optimization: Build sales tools, consolidate operational methods, establish standardized operational processes, and improve team operational efficiency. 岗位基本需求 1. 1-3 years of experience in merchant operations, with certain knowledge or experience in merchant operations, promotion preparations, and sales team operations. 2. Good communication and expression skills, willing to collaborate. 3. Strong sense of responsibility. 4. Good logical thinking. 具备以下者优先 1. Experience in the food delivery industry and *****-based service industry is preferred. 2. Proficient in using data analysis tools. 3. English can be used as a working language. 岗位亮点 1. Startup team, full of opportunities to participate in core projects for rapid growth. 2. Being able to experience different countries, languages, and cultures.
  • 20k-40k·16薪 经验3-5年 / 不限
    游戏 / 不需要融资 / 150-500人
    工作职责: 1.Conduct English/Mandarin translation for daily communication, documentation, and meetings with a high level of clarity and accuracy 2.Manage day-to-day operation aspects of the assigned projects & tasks -coordinate team meetings & discussions and do follow ups -track schedule and facilitate production plans -arrange onboarding,1-1, probation & performance reviews -closely monitor team health and performance -synchronize information with all interest parties 3.Spot issues & risks in the operations and resolve them with interest parties in a timely manner 4.Work with Rioters to optimize workflow to ensure a sustainable growth of team and project 5.Organize and promote team-building activities & events to enhance team bonding and cultivate a positive team environment 任职资格: 1.Proficient in both spoken and written English as well as Mandarin 2.Capable of clearly articulating ideas and comprehending information accurately 3.Excellent in time management and critical thinking 4.Able to act proactively to spot problems and find solutions or provide suggestions 5.Able to work independently on assigned projects & tasks with little to no peer support 6.Able to prioritize tasks and allocate resources based on circumstances with flexibility and efficiency 7.Open to feedback and maintain a positive attitude 8.Previous experience in game industry & project management is preferred 9.Oversea studying background is preferred
  • 企业服务,医疗丨健康 / 上市公司 / 2000人以上
    Provide post-implementation System Consulting and Administration ? Communicate with China customers, gathering and analyzing requirements ? Support the customer-internal System Releases Cycle, including: o Customer engagement for the new requirements o Design and enable new product features o Tier 2/3 Incident Trouble shooting o Environment Management o Execute Customer Change Request o Data imports and exports maintenance o Adding/deleting/changing users, setting up security, changing territory and role hierarchy o Build KPI reports based on customers’ requirement o User training / feature education o Best practice sharing ? Willingness to “wear any hat” necessary to make the Customer successful ? Interact with Veeva Product Support on customer’s behalf ? Grow the capabilities of the team, develop best practices and accelerators 任职要求:At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree ? Strong Technical background, 5+ years of experience in Python and MySQL. Good understanding of software architect, data model, familiar with SQL ? Smart and eager to learn new things, ability to work independently in a fast-moving environment ? Ability to work under big pressure, always commit to the work assigned to him/her ? Excellent communication skills – ability to deliver formal presentation in the workshop, collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction ? Fluent English language proficiency in both verbal and written English ? Ability to juggle and prioritize
  • 40k-70k·14薪 经验5-10年 / 本科
    区块链 / 上市公司 / 2000人以上
    What You’ll Be Doing: Design and implement innovative solutions for our full range of trading products. Build out industry-leading risk management platform. Build out automated trading strategies. Performance optimization for overall trading architecture aiming for low latency, high availability and scalability. What We Look For In You: Solid STEM (Science/Technology/Engineering/Mathematics) education background. Strong logical thinking and problem-solving skills. Fluent with high performance Java and async programming patterns. Familiar with distributed systems and micro service architecture. Experience in practicing automated testing and continuous integration. Willing to learn all aspects of trading products in financial and crypto markets, including spot, future, swap, options, and structured products. Fluent in English
  • 内容资讯,短视频 / D轮及以上 / 2000人以上
    职位职责: 成为全球商业化团队的一员并参与驱动海外业务增长,接触从广告产品到客销关系全链路业务流程并参与数据体系建设,赋能业务。 Be part of the monetization team and contribute to global expansion. Chance to get a full view of monetization products and business operations and participate in building data assets to drive business value. 1、负责面向海外业务梳理业务运营中的数据流程,输出数据产品以及框架性的数据洞察; 2、在深入理解产品细节,业务流程、充分调研同类产品的基础上,以务实创新的原则探索最佳实践并推动落地; 3、亲自动手跑通数据流程,与研发协作,输出高质量的产品原型文档; 4、与相关团队充分协作,充分理解业务难点,把握短期和长期实现目标,制定清晰合理有共识的路线图,通过短期策略支持业务,同时推动长期产品迭代开发和上线。 1. Responsible for streamlining business workflow, delivering data products and data insights frameworks for overseas monetization business; 2. Define best practices based on a deep understanding of business workflow and product details through analysis of industry-leading products, be practical and creative; 3. Hands on the prototype of the data workflow. Collaborate with the RD team. Produce high quality product design documents; 4. Align with stakeholders, fully understand the pain point of the business, deal with both short-term and long-term solutions, and come up with a solid roadmap, support the business with short-term fix and strategy. At the same time, drive long-term product design iterations and product releases. 职位要求: 1、大学本科及以上学历,3年以上产品工作经验,2年以上数据产品相关经验; 2、熟练掌握SQL查询和Debug原数据的能力; 3、熟知数据分析框架,能将场景需求拆解成逻辑清晰的数据产品体系; 4、能独立发现问题并提出解决方案; 5、高质量产品文档及原型产出能力; 6、流畅的英文口语和书面表达; 7、有数据分析,数据科学,数据工程,统计分析相关经验优先。 1. Bachelor's degree or above, 3+ years experience in product management, 2+ years in data products area; 2. Great SQL capability for data processing and debugging; 3. Familiar with the data analysis framework, can break complex business requirements into systematical data systems; 4. Ability to execute independently; 5. Ability to produce high quality PRD and prototypes; 6. Fluent in English; 7. Experience in data analysis, data scientist, data engineering, statistics, analytics is a plus.
  • 30k-60k 经验3-5年 / 本科
    内容资讯,短视频 / D轮及以上 / 2000人以上
    职位职责: CRM产品经理是一个面向内部的职位,通过与销售团队的紧密合作,建立CRM在全球范围内的最佳实践,推动销售和业务的增长。 凭借对CRM系统架构的专业知识,在快节奏的环境中,提供解决方案和可行性建议。并通过与开发团队合作,确保产品按时交付和满足内部销售团队的需求。您需要具备深入了解内部销售流程和业务需求的能力,以及卓越的项目管理和团队合作能力。 1、负责CRM相关产品的流程和功能设计,定义产品路线图,编写产品需求文档; 2、与内部销售团队紧密合作,收集和分析销售流程和业务需求; 3、管理产品开发的整个生命周期,包括项目计划、进度跟踪和风险管理; 4、与开发团队密切合作,确保产品按时交付,并满足高质量标准; 5、产品指标监控&分析,与相关团队合作快速识别问题以及产品功能连续迭代,追求产品关键指标的提升。 The Product Manager - CRM is an internal-facing role that works closely with the sales team to establish best practices for CRM usage globally, driving sales and business growth. Leveraging your expertise in CRM system architecture, you will provide solutions and feasibility recommendations in a fast-paced environment. Collaborating with the development team, you will ensure on-time delivery and meet the needs of the internal sales team. You will need to have a deep understanding of internal sales processes and business requirements, as well as excellent project management and teamwork skills. 1. Responsible for the process and functional design of CRM products, defining product roadmaps and writing product requirements documents; 2. Work closely with the internal sales team to gather and analyze sales processes and business requirements; 3. Manage the entire product development lifecycle, including project planning, progress tracking, and risk management; 4. Work closely with the development team to ensure products are delivered on time and meet high quality standards; 5. Monitor and analyze product indicators, work with relevant teams to quickly identify problems and continuously iterate product functions, and pursue the improvement of key product indicators. 职位要求: 1、本科以及以上学历,5年以To B产品工作经历,其中至少 2 年广告或 CRM 相关经验; 2、具有互联网内部销售管理经验,熟悉并了解端到端业务流程(线索到成单), 有大型商业化 CRM系统例如:Salesforce,Microsoft,Oracle,SAP相关CRM产品实施交付经验者为佳; 3、出色的沟通和表达能力,能够与不同的利益相关者进行有效的沟通,并推动决策; 4、对数据敏感,具有良好的逻辑思维能力和数据分析能力,善于利用数据分析和改善业务,有过主数据管理相关经验者为佳。 5、英语流利,能够进行英文文档的撰写和口头交流,有海外留学工作经历为佳。 1. Bachelor's degree or above, with more than 5 years of work experience in CRM or related B2B products; At least 2 years of advertising or CRM related experience. 2. Have experience in Internet internal sales management, familiar with and understand the end-to-end business process (lead to order). With experience in the implementation and delivery of large-scale commercial CRM systems such as Salesforce, Microsoft, Oracle, and SAP are preferred; 3. Excellent communication and presentation skills, able to effectively communicate with different stakeholders and drive decision-making; 4. Data-sensitive, with strong logical thinking and data analysis skills, adept at using data analysis to improve business; 5. Fluent in English, able to write and communicate orally in English. Overseas study or work experience is preferred.
  • 10k-20k 经验3-5年 / 本科
    企业服务,医疗丨健康 / 上市公司 / 2000人以上
    We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities