This role is a crucial position within AfterShip's global Customer Success team, reporting to the Head of Customer Success (APAC). Occasional collaboration with the global team in Australia, North America, Europe, Greater China or Southeast Asia, may require flexibility in work hours to accommodate meetings or tasks. Key Job Responsibilities: 1. Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. 2. Lead the onboarding process for new clients alongside the Technical Account Manager for implementation. 3. Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. 4. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. 5. Develop a comprehensive understanding of the AfterShip platform to effectively communicate its features to users at all levels within client organizations. 6. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. 7. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. 8. Share best practices and new product features with customers while providing feedback to the product team. 9. Be responsible for meeting dollar retention and expansion KPIs. 10. Travel as necessary for client meetings/trade show events (up to 25%, fully covered). 11. Drive growth of AfterShip's client base and revenue in the APAC markets. Basic Qualifications: 1. Bachelor's Degree or higher. 2. 7-10+ years of experience in customer-facing roles in sales/business development/account management/customer success, with a proven track record of consistently delivering great results. 3. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms. 4. Ability to manage complex projects and collaborate with multiple internal and external stakeholders. 5. Comfortable in a fast-paced environment requiring strong time management and prioritization skills. 6. Exceptional executive-level interpersonal, project management, communication, and problem-solving abilities. 7. Excellent listening and analytical skills, with a consultative selling approach and high motivation. 8. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. 9. Outstanding written and verbal communication skills for effective presentations. 10. Proficiency in English is required; proficiency in Mandarin, Cantonese, or other languages such as Japanese or French is a plus. 11. Based in Singapore, with experience working in international teams as a remote role. Preferred Qualifications: 1. Related working experience in eCommerce/FMCG/Brand Retail/SaaS/Advertising/consulting Industry. 2. Thorough knowledge of the APAC e-commerce ecosystem and ***** online retail community. 3. Overseas working experience or work in an international team with global time zones.

Job requirements: 1, Possess a strong sense of customer service, able to cope with customer consultation and complaints, have a strong coordination capacity; 2, Good language expression and communication skills, a great sense of responsibility, can bear a certain amount of work pressure; 3, Strong learning ability, can quickly understand and adapt to the use of the company's products, to provide users with excellent support; 4, Computer or finance-related major preferred, Internet companies, finance industry or large customer service center experience is preferred

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Heroes of Skyrim, Path of Immortals, Game of Sultans and Game of Khans. We are seeking a English-speaking customer support representative for our mobile games. It is a full-time position based in Hong Kong. What will you do? You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to: 1. Communicating effectively with players via ticket system and social platforms; 2. Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc; 3. Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up; 4. Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts); 5. Establishing and maintaining good relationships across teams and departments. Job requirements? Have good written and verbal communication skills in English; Love games, like to communicate with users, understand player's psychology and habits; Strong computer skills, the ability to operate multiple applications and platforms simultaneously; Strong problem-solving/troubleshooting skills; Proactive and creative with the drive to improve and continuously learn; Availability to work off-hours when needed; Pleasant personality, good teamwork, and stress tolerance; We always welcome fresh graduates or interns. 办公室地址：目前是定位在香港，具体的办公室还在寻找中

About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.

The Customer Success Manager is responsible for Property Connector implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and solutions. This role includes customer certifications, development support and ownership of assigned accounts. Key Responsibilities and Duties • Serve as the primary contact for the successful onboarding of Hotel Group customers as well as pre & post-sales support. • Build customer relationship with Hotel Customers. • Manage the service delivery client portfolios. • Hold product training for customers. • Manage the assigned onboarding operational process and co-ordination for hotel & product team. • Analyze customer data to improve customer experience. • Support Customer Success team to handle and resolve customer requests and complaints. • Minimize customer churn. Experience and Skills • 2-3 years CRS/Channel Manage/ distribution technology project and implementation position • Good knowledge and familiar with Hotel PMS and channeldistributor behavior • Highly organized and able to multi-task. • Self-driven and proactive nature. • Excellent communication and interpersonal skills. • Demonstrate leadership qualities. • High computer literacy and ability to learn new software. • Good Knowledge of customer success processes. • Experience in document creation. • Patient and active listener. • Analytical and strategic thinker with strong problem-solving skills set • Passion for service. • Languages: Proficient in English, oral and written • Preferred: hospitality technology industry Education • Bachelor’s degree in business or IT field required or equivalent work experience

Job Description： 1, Responsible for cultivating and managing the VIP or selected customer group assigned by the company to ensure that customers have an excellent overall after-sales experience. 2. Regularly provide analysis reports of after-sales service quality. As a result, they become their trusted advisor through regular contact, understand customer needs and pain points, predict demand trends and be their voice, and provide relevant information to internal teams to ensure correct deployment, solve their actual needs, etc. 3. Satisfy customers' needs with reason, put them first, put forward counter-proposals, and manage their expectations when necessary to ensure that problems can be handled appropriately in one stop. 4. Become the customer upgrade coordinator in significant accidents, promote internal and external resources to prioritize solving customer problems, and provide fault reports and optimization suggestions after the accident is resolved. 5, Work closely with the internal team to participate in customer seminars, demonstrations, training, industry events, and other working meetings as needed to enhance customer stickiness and overall service perception. Qualifications： 1, Have more than two years of good customer service record, not limited to IT customer management or related work experience in telecommunications, good communication skills in English and Mandarin. 2, Excellent communication, coordination, and presentation skills to keep clients engaged in online or offline environments. Prioritize job competencies and time management skills. 3. under challenging situations/pressures, it can effectively deal with sorting out the priorities and solve problems by coordinating internal and external resources. 4, In a limited time and complex environment, flexibly use appropriate skills to lead, manage, and complete projects on time. 5. Have prior network-related knowledge, not limited to data or transmission majors. 6, Preference will be given to CCNA/ITIL/cloud-related/project management or similar based certification holders.

RESPONSIBILITIES: • Deliver timely, accurate, and respectfully follow up to customer questions and issues • Build deep knowledge of 2K products • Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles • Take ownership of Customer Service incidents and work to resolve them successfully • Interact effectively with customers and internal developers • Escalate issues as needed • Assist in generating training materials and customer-facing documentation • Become the subject matter expert for Tier 1 and Tier 2 Support • Work closely with other customer service associates KNOWLEDGE AND SKILLS: • Technically proficient with PC's and various gaming consoles • Computer literacy, specifically MS Office Suite and G Suite • Ability to quickly learn customer service based tools and techniques REQUIRED QUALIFICATIONS: • High School diploma or equivalent • Minimum age of 18 years and above • Proficient in Windows and MS Office • Strong verbal and written communication skills • Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level) • Working knowledge of current video game platforms and related hardware • Excellent attention to detail • Ability to establish and maintain effective working relationships with 2K teams and our customers • Reliable and can be counted on to work all scheduled shifts • Capable of working any mandatory overtime; which can occur during the workweek, weekends, and holidays PREFERRED QUALIFICATIONS: ● Previous customer support experience in an online environment ● Familiarity with Zendesk, helpdesk software or issue/bug tracking tools ● 1+ years of Customer service experience

作为电商客服，您将负责处理客户的咨询、投诉以及售后服务，以提供优质的客户体验。我们期待您具备良好的打字速度和沟通能力，有相关工作经验者优先。 主要职责： 1. 通过电话、邮件或在线聊天工具解答客户的疑问，提供产品信息及购买建议，处理客户投诉，提供售后支持。 2. 收集客户反馈，及时回应客户需求，与其他部门协作，共同提升客户满意度。 3. 快速、准确地录入客户信息、订单信息和其他相关数据。 4. 参与客户服务流程的优化和改进，提高客户服务质量和效率。 职位要求： 1. 至少1年电商客服工作经验，熟悉电商行业及客户服务流程。 2. 熟练操作计算机，打字速度快，具备良好的文字表达能力。 3. 具备良好的沟通技巧和问题解决能力，能够承受工作压力，适应轮班制。 4. 具有团队合作精神，愿意学习和不断提升自己。 我们提供： 1. 竞争力的薪资待遇和完善的福利制度。 2. 广阔的职业发展空间和培训机会。 3. 舒适的工作环境和人性化的管理。 欢迎有志之士加入我们的团队，共同创造美好的电商未来！

As an Identify and Access Management specialist, provide security administration functions support via call/email/instant chat channel to ensure all the defined functions are properly executed according to the standard and procedures. Handle security administration and implement controls to safeguard company resources. Support to implement the solution for the security requirement of compliance and audit. Ensure working procedures updated and continually improve the existing process. Job Responsibility: • Response to AIA internal users’ and external vendors’ contact via call, email and instant chat channel • Answer AIA internal users’ and external vendors’ query about GIS products/services • Provision GIS IAM requests following procedures and AIA security standards • Escalate and manage security incident and provide in scope solution intent to solve the incident at the first contact • Maintain team knowledge base as up to date • Log the contact properly in particular platform • Rotated 24*7 shift • Coordinate with internal/external parties to ensure the AIA security standards and procedures are properly implemented. • Provide compliance and audit checking support and self-assessment. • Strictly follow AIA standards and internal procedures/guidelines in daily operation. • Other related assignments as instructed. Job Requirement: • University degree or above in IT or related disciplines • Minimum 3 years IT working experience • Good communication of English both in oral and written • Good communication of Mandarin in oral • Hands on experience on one of OS or DB platform • IT security concept or certification like CISA/CISM/CISSP/ISO27000 • Teamwork spirit, Mature, Willing to take responsibility and challenge

岗位职责： 1. 销达成销售协议，实现销售目标; 2. 参与所有销售和推广活动; 3. 发展和维护与新老客户的关系，通过积极了解他们的需求，实现销售和服务目标; 4. 回应客户或潜在客户的问询，渠道包括但不仅限于电话、邮件或见面; 5. 通过陌拜电话探索新的潜在客户和业务。 任职要求 1. 出色的销售技巧和电话沟通技巧; 2. 自律，能够独立工作; 3. 自我激励、积极进取、以结果为导向; 4. 有相关电话销售经验的优先; 5. 能够在压力环境下工作; 6. 基本的英语口语能力。

岗位职责： 1. 销达成销售协议，实现销售目标; 2. 参与所有销售和推广活动; 3. 发展和维护与新老客户的关系，通过积极了解他们的需求，实现销售和服务目标; 4. 回应客户或潜在客户的问询，渠道包括但不仅限于电话、邮件或见面; 5. 通过陌拜电话探索新的潜在客户和业务。 任职要求 1. 出色的销售技巧和电话沟通技巧; 2. 自律，能够独立工作; 3. 自我激励、积极进取、以结果为导向; 4. 有相关电话销售经验的优先; 5. 能够在压力环境下工作; 6. 基本的英语口语能力。

职位职责： 【关于我们的岗位】 1、作为日语客户服务专家，你将是Lark在日本市场的代表，并成为我们与客户沟通的桥梁，帮助用户实时解决产品使用过程中遇到的问题。你将深度理解服务过程中用户的业务场景，并转化成用户需求洞察以及有效的销售线索，帮助 Lark 在产品解决方案与海外商业化过程中不断探索迭代； 2、同时，为了更好地完善Lark服务体系，你还将与客户服务相关职能团队紧密协同，帮助技术服务与研发团队定义产品故障问题推动解决，反哺产品与内容团队完善产品的需求迭代和帮助指南，协助团队建立更高服务质量、更高效的工作流程，与组织共同成长。 职位要求： 【我们希望你是这样的人】 1、你是兼具耐心和同理心的优秀沟通者：你将通过各种方式和我们的用户进行大量的沟通，你代表着我们在客户眼里的形象，我们希望你是一个不容易急躁，能深入理解客户的痛点，敏锐洞察客户需求，善用沟通协助问题解决优秀沟通者； 2、你喜欢产品和协同办公软件：你所服务的客户都是办公协同产品的使用者，你也应该对这个领域有深入的理解，包括对该领域产品有充分的使用和认知，这样可以更好的帮助我们的客户解决在使用产品的过程中遇到的问题； 3、你热爱团队合作：你在工作过程中需要和不同部门及文化的人紧密配合，共同实现业务目标。我们需要你擅长与团队成员沟通协作，确保在问题处理、客户购买、产品需求等方面，紧密协同其他团队，正确执行流程以实现有效的推进。在合作中持开放态度，愿意倾听不同意见并提出建设性的反馈，以促进更好的团队协作； 4、热爱学习，自驱成长：你在这个岗位将有机会在全球市场中与不同文化背景的客户进行交流，不断挑战自我，拓展自己的视野和技能，我们希望在这个过程中你可以自驱学习，不断提升自己，与我们共同成长、共同探索和实现更大的目标； 5、勤奋且富有责任心：作为和用户直接沟通的角色，我们希望你有义务作为用户的代言人把用户的问题和声音传递到各个部门，一起帮助客户解决问题，对困难刨根问底，用乐观的心态将自己负责的事情推进到解决； 6、与此同时，有流利的日语书面和口语表达能力，并且能深度理解日本商业环境。 【加分项】 1、你曾经使用过飞书/Lark或者对其十分了解，对其他协同办公软件或者生产力软件也有浓厚的兴趣； 2、你和产品团队或者销售团队有过密切的合作，对产品和销售流程有着深入的理解； 3、你具有数据运营相关经验，或对数据十分敏感。 【我们如何工作】 1、使命愿景驱动：我们会在各种场合去展示同步我们的使命和愿景，也会希望我们所有人做的事情，都是可以对实现我们使命和愿景有价值，有意义的； 2、信息传递的快速与透明：我们非常鼓励坦诚清晰和信息透明，无论是从管理角度还是业务角度，Lark 层面和公司层面都有定期的 All Hands 来和大家同步业务的进展和挑战，Context， not control 也是我们的重要的管理理念； 3、务实而浪漫：我们希望在一起工作的人都可以既有同理心，又有想象力，既可以把自己闷一天解决客户的疑难杂症，又可以在全球出差的过程中了解不同客户的多样性，和我们一起把立项变成现实； 4、和优秀的人做有挑战的事：我们一直在寻找不同经验，背景，技能的人才，始终秉承着“独立思考，用不一样的人”的人才标准，也希望你身边工作的人都是行业内最优秀的，我们一起把梦想变成现实； 5、Build Customer Support as a product，我们像打造产品一样打造客户服务业务： a.注重用户客户体验、客户需求和反馈； b.快速的不断改进和迭代产品和服务； c.外部视角，随时适应市场变化； d.打造精干敏捷的团队，注重创新。 【我们能提供给你的】 1、充满活力和积极自驱的团队氛围，让你可以自由地表现自己的想法和观点，并共同助力业务达到新的高峰； 2、有机会参与制定Lark 的品牌故事，并推动它走向世界，在海外市场找到其PMF，并最终对团队和整体业务产生有价值的影响； 3、高速运转且敏捷灵活的创业环境，并拥有公司已有的多元的资源支持。 与传统的大型科技企业不同，你不再只是巨型机器上的一个齿轮；同时你也不用挣扎于创业团队资金紧缺等问题；你将可以大胆地在这里施展你的创新才华； 4、长期成长和发展的机会，可以不断挖掘自我潜力和拓宽业务边界。

Provide post-implementation System Consulting and Administration ? Communicate with China customers, gathering and analyzing requirements ? Support the customer-internal System Releases Cycle, including: o Customer engagement for the new requirements o Design and enable new product features o Tier 2/3 Incident Trouble shooting o Environment Management o Execute Customer Change Request o Data imports and exports maintenance o Adding/deleting/changing users, setting up security, changing territory and role hierarchy o Build KPI reports based on customers’ requirement o User training / feature education o Best practice sharing ? Willingness to “wear any hat” necessary to make the Customer successful ? Interact with Veeva Product Support on customer’s behalf ? Grow the capabilities of the team, develop best practices and accelerators 任职要求：At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree ? Strong Technical background, 5+ years of experience in Python and MySQL. Good understanding of software architect, data model, familiar with SQL ? Smart and eager to learn new things, ability to work independently in a fast-moving environment ? Ability to work under big pressure, always commit to the work assigned to him/her ? Excellent communication skills – ability to deliver formal presentation in the workshop, collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction ? Fluent English language proficiency in both verbal and written English ? Ability to juggle and prioritize

Responsibilities: 1. Part of a global mobile team, develop new features for the all-in-one iOS and Android apps. 2. Strive for performance optimization and maximize customer satisfaction. 3. Stay on top of industry trends, evaluate new solutions to address our unique and fast-growing business needs. 4. Work closely with design and product teams, turn design ideas into quality features that scale to millions of users. 5. Collaborate with global development teams, deliver customized solutions targeting international users while maintaining consistency with overall architecture. 6. Maintain high-quality technical documentation and improve efficiency in cross-office/timezone cooperation. Requirements: 1. Experience in either native iOS/Android development, or cross-platform solutions like ReactNative/Flutter/Lua. 2. Fluent with at least one of the following languages: Java/Objective-C/Swift/JavaScript. 3. Understanding of common data structures and algorithms. 4. Embrace agile development process including TDD, CI and Scrum. 5. Passionate about mobile technology and building applications to a large user base.

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities