• 7k-12k 经验不限 / 本科
    企业服务,工具 / 上市公司 / 2000人以上
    【岗位职责】: • 软件开发项目的协调,项目进度管理; • 与各部门项目成员的沟通协作; • 开发质量管理,发掘并推进改善活动; • 从用户角度分析产品,并给予开发建议; • 处理用户VOC,并从中整理出后续改进需求; • 开发项目运营相关会议同声传译。 【岗位要求】: • **本科及以上学历,专业不限; • 精通中韩互译,韩语听说能力优秀,笔译功底深厚,中文文笔优秀(必须); • 了解IT 行业市场情况,熟悉技术相关用语; • 有较好的理解及沟通能力,有较好的统筹计划能力。 以下工作经验优先: • 有互联网相关工作经验 • 了解韩国公司文化,有韩国公司工作经验。
  • 15k-25k 经验3-5年 / 本科
    汽车|出行,人工智能,工具 / 未融资 / 50-150人
    岗位职责 1. 负责车载座舱系统的多媒体/蓝牙/导航/语音/车控/网联/CPAA/Camera等软件的开发。 2. 根据需求完成软件的系统分析及设计,完成设计文档。 3. 根据设计文档完成代码的实现,调试,测试。 岗位要求 1 三年以上工作经验,熟练掌握嵌入式Linux软件开发技能,包括开发、编译、调试等流程; 2 熟悉嵌入式Linux或Android操作系统框架; 3 对多线程开发有较深理解,熟练掌握进程间通信方式,socket,dbus,shareMemory,ZMQ等; 4 熟练使用C++进行面向对象的嵌入式编程,能够熟练应用常用设计模式; 5 至少能够使用一种脚本语言如 shell, python等; 6 熟悉嵌入式软件开发流程,有良好的编程风格,能够独立完成从需求分析,软件设计,代码编写调试; 7 有座舱软件相关开发经验者优先考虑; 8 良好的分析解决问题的能力,良好的团队协作精神
  • 10k-15k 经验不限 / 大专
    区块链 / 未融资 / 150-500人
    Job requirements: 1, Possess a strong sense of customer service, able to cope with customer consultation and complaints, have a strong coordination capacity; 2, Good language expression and communication skills, a great sense of responsibility, can bear a certain amount of work pressure; 3, Strong learning ability, can quickly understand and adapt to the use of the company's products, to provide users with excellent support; 4, Computer or finance-related major preferred, Internet companies, finance industry or large customer service center experience is preferred
  • 电商平台,制造业 / 上市公司 / 150-500人
    About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.
  • 18k-22k 经验3-5年 / 本科
    工具类产品,物联网,网络通信 / 不需要融资 / 150-500人
    Job Description: 1, Responsible for cultivating and managing the VIP or selected customer group assigned by the company to ensure that customers have an excellent overall after-sales experience. 2. Regularly provide analysis reports of after-sales service quality. As a result, they become their trusted advisor through regular contact, understand customer needs and pain points, predict demand trends and be their voice, and provide relevant information to internal teams to ensure correct deployment, solve their actual needs, etc. 3. Satisfy customers' needs with reason, put them first, put forward counter-proposals, and manage their expectations when necessary to ensure that problems can be handled appropriately in one stop. 4. Become the customer upgrade coordinator in significant accidents, promote internal and external resources to prioritize solving customer problems, and provide fault reports and optimization suggestions after the accident is resolved. 5, Work closely with the internal team to participate in customer seminars, demonstrations, training, industry events, and other working meetings as needed to enhance customer stickiness and overall service perception. Qualifications: 1, Have more than two years of good customer service record, not limited to IT customer management or related work experience in telecommunications, good communication skills in English and Mandarin. 2, Excellent communication, coordination, and presentation skills to keep clients engaged in online or offline environments. Prioritize job competencies and time management skills. 3. under challenging situations/pressures, it can effectively deal with sorting out the priorities and solve problems by coordinating internal and external resources. 4, In a limited time and complex environment, flexibly use appropriate skills to lead, manage, and complete projects on time. 5. Have prior network-related knowledge, not limited to data or transmission majors. 6, Preference will be given to CCNA/ITIL/cloud-related/project management or similar based certification holders.
  • 2K
    游戏,移动互联网 / 上市公司 / 50-150人
    RESPONSIBILITIES: • Deliver timely, accurate, and respectfully follow up to customer questions and issues • Build deep knowledge of 2K products • Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles • Take ownership of Customer Service incidents and work to resolve them successfully • Interact effectively with customers and internal developers • Escalate issues as needed • Assist in generating training materials and customer-facing documentation • Become the subject matter expert for Tier 1 and Tier 2 Support • Work closely with other customer service associates KNOWLEDGE AND SKILLS: • Technically proficient with PC's and various gaming consoles • Computer literacy, specifically MS Office Suite and G Suite • Ability to quickly learn customer service based tools and techniques REQUIRED QUALIFICATIONS: • High School diploma or equivalent • Minimum age of 18 years and above • Proficient in Windows and MS Office • Strong verbal and written communication skills • Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level) • Working knowledge of current video game platforms and related hardware • Excellent attention to detail • Ability to establish and maintain effective working relationships with 2K teams and our customers • Reliable and can be counted on to work all scheduled shifts • Capable of working any mandatory overtime; which can occur during the workweek, weekends, and holidays PREFERRED QUALIFICATIONS: ● Previous customer support experience in an online environment ● Familiarity with Zendesk, helpdesk software or issue/bug tracking tools ● 1+ years of Customer service experience
  • 企业服务 / 上市公司 / 500-2000人
    Key Responsibilities • Identify Chinese music service priorities and roadmaps • Work with China based music service providers (MSP) defining how their service would be integrated into music platform. • Technical assessments of API’s that the MSP’s have to see if they can meet the integration objectives • Work with Masimo global product management, UX, and Specifications teams to capture requirements • Work with software team to assist in the integration project • Project coordination Required Skill • Music streaming domain knowledge (ie audio and streaming services etc) • Technical knowledge to review a SW/REST API and understand (high level) integration aspects. • Very good Chinese (Mandarin) and English skill • Product Management and UX experience • ‘User centric’ – the role requires the ability to unearth, understand and anticipate user needs very well.
  • 电商 / 未融资 / 15-50人
    作为电商客服,您将负责处理客户的咨询、投诉以及售后服务,以提供优质的客户体验。我们期待您具备良好的打字速度和沟通能力,有相关工作经验者优先。 主要职责: 1. 通过电话、邮件或在线聊天工具解答客户的疑问,提供产品信息及购买建议,处理客户投诉,提供售后支持。 2. 收集客户反馈,及时回应客户需求,与其他部门协作,共同提升客户满意度。 3. 快速、准确地录入客户信息、订单信息和其他相关数据。 4. 参与客户服务流程的优化和改进,提高客户服务质量和效率。 职位要求: 1. 至少1年电商客服工作经验,熟悉电商行业及客户服务流程。 2. 熟练操作计算机,打字速度快,具备良好的文字表达能力。 3. 具备良好的沟通技巧和问题解决能力,能够承受工作压力,适应轮班制。 4. 具有团队合作精神,愿意学习和不断提升自己。 我们提供: 1. 竞争力的薪资待遇和完善的福利制度。 2. 广阔的职业发展空间和培训机会。 3. 舒适的工作环境和人性化的管理。 欢迎有志之士加入我们的团队,共同创造美好的电商未来!
  • 13k-18k 经验3-5年 / 本科
    IT技术服务|咨询 / 上市公司 / 2000人以上
    As an Identify and Access Management specialist, provide security administration functions support via call/email/instant chat channel to ensure all the defined functions are properly executed according to the standard and procedures. Handle security administration and implement controls to safeguard company resources. Support to implement the solution for the security requirement of compliance and audit. Ensure working procedures updated and continually improve the existing process. Job Responsibility: • Response to AIA internal users’ and external vendors’ contact via call, email and instant chat channel • Answer AIA internal users’ and external vendors’ query about GIS products/services • Provision GIS IAM requests following procedures and AIA security standards • Escalate and manage security incident and provide in scope solution intent to solve the incident at the first contact • Maintain team knowledge base as up to date • Log the contact properly in particular platform • Rotated 24*7 shift • Coordinate with internal/external parties to ensure the AIA security standards and procedures are properly implemented. • Provide compliance and audit checking support and self-assessment. • Strictly follow AIA standards and internal procedures/guidelines in daily operation. • Other related assignments as instructed. Job Requirement: • University degree or above in IT or related disciplines • Minimum 3 years IT working experience • Good communication of English both in oral and written • Good communication of Mandarin in oral • Hands on experience on one of OS or DB platform • IT security concept or certification like CISA/CISM/CISSP/ISO27000 • Teamwork spirit, Mature, Willing to take responsibility and challenge
  • 4k-6k·13薪 经验1-3年 / 本科
    金融,数据服务 / 不需要融资 / 2000人以上
    职责描述 1.To assist clients with planning and executing different aspects of the internal control process which may include financial, operational, and compliance related control review 、construction or evaluations. 协助客户规划和执行内部控制过程的不同方面,完成相关流程的内控审阅、评价、搭建或企业合规审阅。 2.Involve in BAS service, such as Spot check、Expense review or Dealer audit and so on. 参与BAS业务,比如会议监察、费用核查或经销商审阅等方面工作。 3.To assist the engagement team in completing ITGC related audit procedures mainly including but not limited to the testing of IT program development, program change, access to procedure and data, and computer operation, then completing the working paper. 协助项目组完成ITGC相关审计程序,主要包括但不限于对企业IT系统中IT程序开发、程序更改、程序与数据的访问、计算机操作等方面进行相关的风险审计,并完成审计底稿的撰写 。 4.Take part in other Core Assurance service, e.g: Financial statement tie out, Aura set up etc. 参与其他审计相关服务,如年审报告核对、Aura数据库维护等。 5.Participate in training and other developmental opportunities, where possible. 积极主动地参加公司的培训和其它相关学习发展的机会。 6.Consistently demonstrate teamwork dynamics by working as a team member: understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; and proactively seek guidance, clarification and feedback from Team Leader and Senior Associate. 作为团队成员之一,积极致力于团队合作;理解个人和团队角色的具体内容;通过建立良好团队合作精神共同创造一个积极乐观的工作环境;能积极主动地向与团队负责人和高级助理就工作表现寻求指导,确认和反馈。 7.Other work assigned by the superior or company. 上级或公司安排的其他工作 岗位要求 Essential criteria 1. Bachelor degree (Graduated in 2020 is welcomed), a major in accounting 、auditing or accounting related major is preferred. 本科及以上学历(欢迎应届毕业生投递), 会计、审计或其他财务相关专业优先考虑。 2. Experience in finance 、 accounting related 、internal control review or audit work a plus. 具有财务、会计、相关内控审阅或审计经验者优先。 3. CET4 is required certification or equivalent certification 大学英文四级或同等资质必要条件 4. Be initiative with strong sense of teamwork and can work under high pressure. 积极主动,具备良好的团队合作精神,抗压能力强。 5. Can adapt to travel or OT. 能够适应出差及加班。 6. Demonstrate self-motivation and a desire to take responsibility for personal growth and development. 能自我激励,渴望并主动承担自身的成长和发展。 7. Working knowledge of Microsoft Office Suite. 熟悉微软办公软件系统的使用。 8. Effective written and verbal communication skills in Chinese and commercial English. 具备有效的中文和简单商务英文的书面及口头表达能力。 9. Good communication skills, willing to communicate with others on problem identified. 良好的沟通能力,愿意与他人交流工作中发现的问题。 10. Detail oriented and careful. 注重细节,工作仔细。 11. Good problem-solving skills. 较强的分析与解决问题的能力。 12. Good customer service attitude. 良好的客户服务态度。 13. Multi-tasking will be a plus 多任务管理技能。 14. High sense of responsibility on work assigned and good working attitude. 对被分配的工作具有高度的责任感和良好的工作态度。 Advantage criteria 1. Certification of CIA, CICPA, ACCA is desirable and other finance related certificate is preferred 拥有CISA/CIA/ICPA /ACCA或其他财务方面证书其中一个或多个证书者优先但不是必须要求
  • 10k-15k 经验3-5年 / 大专
    企业服务,医疗丨健康 / 上市公司 / 2000人以上
    日语为主,英文基本书面即可~  Provide global support covering all issues related to Veeva Vault  Learn everything about our software and use that knowledge to ensure client success  Support the client administrators across multiple organizations  Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues  Create and maintain knowledge articles in our customer support portal.  Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration  Provide coordinated support for getting new releases and configuration changes into production  Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds  Be a client facing representative of the Development and Product teams  Document new processes and keep existing documentation and tools up to date as the environment changes  Interface with engineering, product management and professional services when necessary  Excellent verbal and written communication skills in English and Japanese  Previous technology / admin / software / level 2 support related work experience  Bachelor’s degree in a related field or equivalent experiences  Proven ability to collaborate and build strong relationships with customers  Experience working successfully in a rapidly changing environment  Professional approach, exceptional customer service is essential  Knowledge document management systems Nice to Have  Knowledge and background in life sciences and / or content management  Knowledge of SQL database / ability to write queries  Understanding of Java, SQL, HTML, XML, JSON, SOAP, REST API  Experience in cloud / hosted software environment
  • 30k-45k 经验3-5年 / 本科
    消费生活 / 上市公司 / 2000人以上
    Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better". Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape. As Meituan and Keeta continue to increase R&D investment and advance in new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers. 岗位职责 1.结合用户生命周期,进行分层运营,发掘不同用户的做功点,制定差异化补贴、触达等策略,达成实付交易额增长,补贴效率优化的业务目标; 2.结合数据分析,洞察用户需求和行为,挖掘和提炼不同用户的决策逻辑、购物场景,从供给、需求、体验各要素做功,提升用户黏性和价值; 3.对接商分、产研等团队,协调各方资源,推动运营策略落地; 4.关注竞争对手、行业重要玩家的关键策略,通过市场调研、数据分析等方式,洞察业务增长点。 岗位基本需求 1.5年以上,互联网用户运营、补贴策略相关的经验; 2.数据驱动,熟练掌握相关分析工具和方法,能独自闭环策略制定、实验设计、效果复盘、策略迭代的全流程; 3.心态开放,能快速理解和适应不同文化背景的工作环境、运营方法、用户需求; 4.掌握用户运营方法论,具备同理心,有用户视角,能够有效洞察用户需求。 具备以下者优先 1.有交易产品的用户运营、补贴策略经验; 2.粤语或英语可作为工作语言; 3.有海外工作、生活背景。 岗位亮点 1.创新业务的操盘手,挑战与机会并存; 2.能够全方位了解外卖业务模式,有足够的空间和灵活度全面发挥你的才能; 3.核心业务的核心部门,团队气氛好,学习成长型团队。
  • 50k-100k 经验不限 / 本科
    内容资讯,短视频 / D轮及以上 / 2000人以上
    职位职责: 1、负责基础架构云平台的云原生工作,构建支持字节跳动业务的云上微服务、FaaS的能力; 2、负责字节跳动统一PaaS平台及相关基础设施建设,抽象多云适配层,适配不同云环境; 3、构建基于云原生的高效稳定的大规模集群资源管理系统,优化资源调度效率。 职位要求: 1、熟悉 Golang、C++或JAVA编程语言且具备快速转向 Golang 的能力; 2、熟悉 Docker、Service Mesh 等云原生相关技术; 3、深入理解Kubernetes,有大规模资源调度的实践经验,或者相关开源社区贡献者优先; 4、熟悉云计算架构体系和解决方案,有大规模云产品架构设计和性能优化相关经验; 5、具备云计算中虚拟化,云原生,安全,网络,中间件等领域的研发或架构经历; 6、具有良好的沟通、团队协作能力,架构方案推动和落地能力; 7、有丰富的问题分析能力,能够解决复杂的底层技术问题。
  • 15k-25k 经验3-5年 / 大专
    软件服务|咨询 / C轮 / 500-2000人
    岗位职责: 1.参与项目需求讨论,制定测试计划 2.参与日常项目测试,编写测试用例,执行测试,确保项目质量和进度 3.追踪项目Bug修改情况,注意寻求解决问题方法4.编写自动化测试脚本,主动寻求任何提高测试效率的方法5.主动提供反馈和优化建议,持续改进项目质量6.参与项目性能测试和安全测试 任职要求: 1.3-5年工作经验 2.熟悉测试理论 3.熟悉敏捷开发方法论 4.熟悉测试工具JIRA等工具5.熟悉自动化测试selenium,testng,junit,cucumber,JBehave, watir等自动化测试框架6.熟悉web service测试7.具有java,PHP等开发经验者优先8.熟悉性能测试工具LoadRunner, JMETER,熟悉持续集成工具Jenkins,软件配置管理,以及网络安全测试者优先9.具有金融系统测试经验者优先
  • 20k-35k 经验不限 / 本科
    移动互联网,广告营销 / 上市公司 / 2000人以上
    岗位职责:1.参与大数据中心大数据相关(不限)的软件项目需求分析、架构设计、功能研发等;2.负责各主要模块的功能设计和编码实现。 任职资格:1.**本科以上学历,1-5年工作经验,校招不受限;2.熟悉java/jvm, 熟悉java应用开发软件栈;3.熟悉java web服务常见框架,有丰富的web service开发项目经验;4.熟悉linux,有良好的算法和数据结构基础;5.关注性能、有分布式系统或者高并发开发经验者优先;6.熟悉关系型数据库技术,有性能调优的加分;加分项:7.有分布式应用软件(hadoop/kafka/redis等)经验加分。