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Onboarding Project Specialist - GC
[上海·中山公园] 2024-03-1715k-25k 经验1-3年 / 本科营销服务|咨询,MCN|直播平台,文化传媒 / D轮及以上 / 500-2000人技术服务工程师为我们的客户提供理想的技术解决方案和技术支持。协同销售与客户成功经理,技术服务工程师需要在售前阶段协助销售签单,设计技术方案,并且在售后的平台技术对接阶段推进项目进展。技术服务工程师需要具备一定的IT背景,解决复杂的客户技术对接,解答客户技术难题。 职责描述: ? Professional about company's products and solutions ? Manage technical integrations for clients' platforms ? Work with Sales/Pre-sales team ensuring solution feasibility ? Communicate with clients' tech teams, guiding them about implementation ? Manage trouble shootings for clients during integration ? Cooperate with CSM on technical integration key points and project delivery timeline, ensuring clients onboarded smoothly ? Support presales consulting, collect clients' requirements when needed, assist Sales team winning 1. 熟悉公司的产品和解决方案 2. 负责推进客户平台与impact平台的技术对接 3. 售前阶段协助确定方案可行性 4. 与客户技术团队沟通,推进项目对接 5. 售后阶段解决客户技术问题 6. 与客户成功经理协作,推进项目整体顺利进展 任职要求: 1. 1-3年SaaS产品技术支持经验 2. 本科及以上计算机科学或信息系统相关专业背景,熟悉JS和API接口开发优先 3. 有相关技术支持工作经验,有相关标准版、专业版产品的技术对接项目经验者优先 4. 学习能力强 5. 良好的人际关系处理与沟通能力 6. 中文(普通话)与英文会话能力 -
职位职责: 团队介绍:国际化短视频用户增长(User Growth)团队负责字节跳动旗下产品的增长工作。我们帮助产品制定量身定做的增长方案,并利用各种营销、产品、数据分析手段达成业务增长目标。UG 团队维护和优化一系列类似付费广告、自然新增等成熟的产品增长方案,并熟练将其应用到各种不同的业务中,推动业务增长;同时当发现新的增长机会时,我们也构建新的解决方案,帮助业务实现突破。加入 UG 团队,可以负责亿级用户产品的增长工作,掌握业界先进、第一手的增长实践。 1、负责国际短视频用户增长相关产品策略以及业务管理。通过对用户/场景的整合分析,制定转化/留存/召回的触达策略并落地执行,具有不限于用户召回、Push、新用户推荐策略、onboarding、增长平台等增长手段至少其一的完整方法论和实战经验,善于创新和进行系统性思考; 2、收集内外部需求,跟踪行业竞品动态,根据不同场景提出产品增长策略,探索新的增长点,并且优化用户产品体验; 3、沟通和协调各部门或外部合作方的合作,驱动项目进度完成各项目各阶段目标; 4、负责产品从业务梳理、功能策划、需求评审、开发跟进及上线验收、迭代优化的完整产品生命周期过程。 职位要求: 1、五年以上互联网产品经验,熟悉短视频内容行业,有push、分享回流、新用户承接等用户增长经验最佳; 2、优秀的逻辑思维和业务抽象能力,有较强的业务敏感度; 3、数据驱动,有很好的系统化思维和逻辑思维能力,独立思考,有很强的策略能力; 4、具备高度责任心,有较强的学习能力和分析能力; 出色的英语沟通能力,表达能力,团队协同能力; 5、有产品团队管理经验优先。
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20k-40k·16薪 经验3-5年 / 不限游戏 / 不需要融资 / 150-500人工作职责: 1.Conduct English/Mandarin translation for daily communication, documentation, and meetings with a high level of clarity and accuracy 2.Manage day-to-day operation aspects of the assigned projects & tasks -coordinate team meetings & discussions and do follow ups -track schedule and facilitate production plans -arrange onboarding,1-1, probation & performance reviews -closely monitor team health and performance -synchronize information with all interest parties 3.Spot issues & risks in the operations and resolve them with interest parties in a timely manner 4.Work with Rioters to optimize workflow to ensure a sustainable growth of team and project 5.Organize and promote team-building activities & events to enhance team bonding and cultivate a positive team environment 任职资格: 1.Proficient in both spoken and written English as well as Mandarin 2.Capable of clearly articulating ideas and comprehending information accurately 3.Excellent in time management and critical thinking 4.Able to act proactively to spot problems and find solutions or provide suggestions 5.Able to work independently on assigned projects & tasks with little to no peer support 6.Able to prioritize tasks and allocate resources based on circumstances with flexibility and efficiency 7.Open to feedback and maintain a positive attitude 8.Previous experience in game industry & project management is preferred 9.Oversea studying background is preferred
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25k-45k 经验5-10年 / 本科软件服务|咨询 / B轮 / 150-500人Your Mission: This role plays a crucial function within AfterShip's global Customer Success team, reporting to the Head of Customer Success (APAC). Occasional collaboration with the global team in Australia, Europe, North America, Greater China or Southeast Asia, may require flexibility in work hours to accommodate meetings or tasks. What You’ll Do: 1. Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth; 2. Lead the onboarding process for new clients alongside the Technical Account Manager for implementation; and serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams; 3. Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities; 4. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services, and sharing best practices and new product features with customers while providing feedback to the product team; 5. Develop a comprehensive understanding of the AfterShip platform to effectively communicate its features to users at all levels within client organizations; 6. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success; 7. Be responsible for meeting dollar retention and expansion KPIs; drive growth of AfterShip's client base and revenue in the assigned markets. Who We're Looking For: 1. At least 1 year of experience in customer-facing roles in sales/business development/account management/customer success, with a proven track record of consistently delivering great results; 2. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms; 3. Ability to manage complex projects and collaborate with multiple internal and external stakeholders; 4. Exceptional executive-level interpersonal, project management, communication, and problem-solving abilities; 5. Proficiency in English is required; proficiency in Cantonese or other languages like Japanese or French is a plus. Preferred Qualifications: 1. Related working experience in eCommerce/FMCG/Brand Retail/SaaS/Advertising/consulting Industry; 2. Thorough knowledge of the overseas e-commerce ecosystem and APAC online retail community; 3. Overseas working experience or work in an international team with global time zones. Why You Should Join Us: 1. Emerging Industry and Steady Business Growth: We operate in the global eCommerce SaaS sector, supported by leading international investment institutions. Our team is continuously expanding, and we have experienced consistent growth in both our business scale and revenue since our inception. 2. Career Growth: We are dedicated to your professional growth. With tailored mentorship, study fund, and opportunities for advancement, your next career chapter begins here. 3. Diverse Culture: Our team consists of members from over 20 regions worldwide. We celebrate diversity and inclusivity, and we honor each individual’s unique background. 4. Fun and Engaging Atmosphere: Enjoy a workplace that recognizes accomplishments and fosters a strong sense of community. With engaging team-building activities, we work hard and play hard! 5. Geek Working Environment: We foster a culture of geek, with over 60% of our team dedicated to research and development. You will have the opportunity to leverage cutting-edge AI technology and agile tools in your work.
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1. Bachelor or above, 5+ years’ experience as Business analyst or related role 2. Strong solid understanding of the Enterprise applications, 2B client-facing e-commercial applications such as user onboarding, ordering, payment, transaction processing etc. 3. Excellent oral and written communication skills, good at summarizing information and knowledge into documents and manage the knowledge base. 4. Capacity to connect with and engage cross-functional, multi-region partners and customers to achieve the desired results 5. Strong analytical and problem-solving skills, 6. Familiar with Agile practices (Kanban\Scrum) related development process and toolset 7. Active and independent worker, with growth mindset
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工作职责: 1.负责公司境外美元基金日常管理,基金的NAV估值和会计核算; 2.协助客户反洗钱以及KYC文件收集; 3.负责准备投资人认购确认函及定期结单; 4.协助新基金启动/基金入职(KYC 检查/PPM 审查/在会计系统中设置新基金) 5.上级分配的其它工作 任职要求: 1.国内外大学会计类或相金融关专业本科以上学历; 2.具有3-5年基金会计从业经历优先; 3.了解海外美元基金运作流程及精通基金会计估值核算者优先; 4.有量化和区块链工作经验优先 ; 5.有 fund经验的优先; 6.需要熟练的Excel操作技能和使用基金会计系统(如Paxus、Geneva等); 7.专业会计资格(CPA、ACCA或同等资格)优先; 8.要求中英语文书面能力优秀; 9.具有高度责任心和团队协作能力,认真仔细,能适应快节奏工作环境 附加信息:思达是一个年轻而充满活力的团队。我们提供有竞争力的薪酬和福利、 重视员工的身心健康、工作与生活的平衡, 定期员工团建,每周水果日,以及节日福利;5天工作周(假期与香港看齐),12天带薪年假,稳定和谐舒适的工作环境。 JD: Fund Accountant Responsibilities: 1.Handle full set of accounts for group companies and prepare NAV, including new onboarding and system set-up 2.Perform general accounting duties, including but not limit to bank reconciliation, online banking payment 3.Perform general TA/AML/KYC duties, including but not limit to document collection and review, investor subscription and redemption, distribution 4.Responsible for portfolio/SPV reporting and book keeping 5.Manage and monitor cash and funding 6.Liaising with external parties, including banks, tax authorities, auditors & service providers, etc 7.Ad hoc duties as required Requirement: 1.Degree in accounting/finance or related disciplines 2.Member of HKICPA/CPA/ACCA or equivalent is appreciated 3.Relevant working experience at USD hedge fund is a plus 4.Quantification and blockchain work experience is perferred 5.3-5 years relevant working experience is appreciated 6.Independent, detail oriented, highly self-motivated and well organized, good time management, able to undertake multi-tasks with tight schedules, project deadlines 7.Hands on experience in MS Office System and fund valuation system (Paxus, Geneva) is a plus 8.Good command of both written and spoken English and Mandarin as working language
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Support AML-CFT operational processes in Thailand, including the writing and review of operational policies and standard operating procedures, ensuring that there is compliance across the board by relevant process owners Responsible for the preparation of AML-CFT updates to the Regional Head of Compliance and Thailand board, including communicating regulator expectations and managing status and progress updates on compliance projects Responsible for day to day AML-CFT risk assessment, client onboarding, payment channels onboarding, ongoing monitoring, AML/CFT-related transactions monitoring, record keeping and ***** staff training Assisting in undergoing multiple compliance inspections and enquiries by our globally recognized commercial banks and regulated payment channel partners. Reporting regularly to the Senior Management on the licensing status and any regulatory compliance matters. Keeping abreast of and monitoring any changes of regulatory developments that would potentially impact the company and providing timely updates to the relevant functions. Work closely with internal stakeholders and business units to ensure smooth and timely compliance
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海外toB市场,核心赛道,成长机会多;团队氛围好,不内卷;老板nice,公平对待! 职位描述: 1、负责会员系统的架构设计及业务需求达成,打造顺滑、高效的用户入站体验,包括登录注册、新用户onboarding运营、会员基础服务等,提升用户landing效率。 2、根据产品需求,设计高质量的技术方案,高效推动技术落地,保证代码可读性、可扩展性和可维护性。 3、挖掘当前系统的瓶颈和缺陷,打造国际化、高可用的会员架构,提高系统性能及架构合理性。 4、通过数据分析会员增长业务的增长机会,以创新思维设计技术产品,驱动业务高效增长。 阿里巴巴海外数字商业 职位要求: 1、扎实的计算机专业基础知识,精通数据结构/算法设计,熟悉操作系统,网络编程。 2、2年以上大型系统开发经验,扎实的Java编程基础,熟练掌握JVM、Web开发、数据库、多线程、分布式系统、缓存、消息中间件等核心技术原理。 3、有良好的沟通能力和团队合作能力,主动性强,有强烈的求知欲和创新能力。 4、有强烈的责任心,具有owner精神,思路清晰,善于独立思考。 5、有一定的数据sense,能够独立发现业务优化点。 6、有一定的全栈能力,熟悉前端相关技术,能够独立完成前端任务。
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Technical Client Success Specialist
[北京·团结湖] 2023-06-2715k-25k 经验1-3年 / 本科广告营销 / D轮及以上 / 150-500人Responsibilities: • Lead and manage the technical onboarding to Luna Control platform • Work in a technical environment, utilizing different BI/Database/API tools • Troubleshooting, data integration, setting up advanced feature via product and professional services. • Work closely with Product management, Dev and Solutions teams. Coordinate and be responsible for successful on-time delivery. • Make recommendations for solution implementations based on customer’s technical requirements. • Serve as the technical expert for the clients in onboarding matters. Requirements • B.SC./B.A. degree. • Very strong verbal and written English communication skills. • Experience in client-facing communication. • 1-2 years of experience in a technical role - an advantage. • High level of understanding of the Mobile marketing ecosystem and specifically FB and Google UAC- an advantage. • Experience with tech-related fields such as SQL, BI systems, API - an advantage. • Independent, fast learner, proven multitasking and prioritization skills. • Excellent team player and autonomous work capabilities with high accountability. -
AIDC-Alibaba.com买家增长技术团队急招Java后端P6!海外toB市场,核心赛道,成长机会多;团队氛围好,不内卷;老板nice,公平对待;欢迎+v cool_mdx详细咨询! 职位描述: 1、负责会员系统的架构设计及业务需求达成,打造顺滑、高效的用户入站体验,包括登录注册、新用户onboarding运营、会员基础服务等,提升用户landing效率。 2、根据产品需求,设计高质量的技术方案,高效推动技术落地,保证代码可读性、可扩展性和可维护性。 3、挖掘当前系统的瓶颈和缺陷,打造国际化、高可用的会员架构,提高系统性能及架构合理性。 4、通过数据分析会员增长业务的增长机会,以创新思维设计技术产品,驱动业务高效增长。 职位要求: 1、扎实的计算机专业基础知识,精通数据结构/算法设计,熟悉操作系统,网络编程。 2、2年以上大型系统开发经验,扎实的Java编程基础,熟练掌握JVM、Web开发、数据库、多线程、分布式系统、缓存、消息中间件等核心技术原理。 3、有良好的沟通能力和团队合作能力,主动性强,有强烈的求知欲和创新能力。 4、有强烈的责任心,具有owner精神,思路清晰,善于独立思考。 5、有一定的数据sense,能够独立发现业务优化点。 6、有一定的全栈能力,熟悉前端相关技术,能够独立完成前端任务。
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Customer Success Manager (J10375)
[上海·浦东新区] 2023-05-1815k-25k 经验3-5年 / 本科旅游 / C轮 / 150-500人The Customer Success Manager is responsible for Property Connector implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and solutions. This role includes customer certifications, development support and ownership of assigned accounts. Key Responsibilities and Duties • Serve as the primary contact for the successful onboarding of Hotel Group customers as well as pre & post-sales support. • Build customer relationship with Hotel Customers. • Manage the service delivery client portfolios. • Hold product training for customers. • Manage the assigned onboarding operational process and co-ordination for hotel & product team. • Analyze customer data to improve customer experience. • Support Customer Success team to handle and resolve customer requests and complaints. • Minimize customer churn. Experience and Skills • 2-3 years CRS/Channel Manage/ distribution technology project and implementation position • Good knowledge and familiar with Hotel PMS and channeldistributor behavior • Highly organized and able to multi-task. • Self-driven and proactive nature. • Excellent communication and interpersonal skills. • Demonstrate leadership qualities. • High computer literacy and ability to learn new software. • Good Knowledge of customer success processes. • Experience in document creation. • Patient and active listener. • Analytical and strategic thinker with strong problem-solving skills set • Passion for service. • Languages: Proficient in English, oral and written • Preferred: hospitality technology industry Education • Bachelor’s degree in business or IT field required or equivalent work experience -
实施顾问/交付运营专员 1.协助PM,参与大客户的SaaS产品(纯Web)交付项目的指导和实施工作,主要为:产品使用的指导和功能解答,客户业务数据(包含但不仅限于模版、档案夹、业务字段)的配置、导入、以及功能架构等的配置工作; 2.交付部交付规范的优化与执行、效率工具的导入和实施、项目交付过程资产的沉淀、知识管理体系搭建和迭代及共享与使用(知识库); 3.客户满意度调研、分析以及跟进; 4.交付部运营数据报告(周/月/季度/年)的输出和分析,并提供输入意见以及异常项目的推进处理; 5.协助部门Leader,从流程、工作方式、协作、培训等各方面提升部门效率及人效。 岗位要求 1.*****大学本科及以上学历(必须是9/8/5以及2/1/1院校要求),理工科专业,有1年的SaaS 产品onboarding经验优先; 2.学习能力以及自驱力强,良好的沟通和表达能力 3.较强的责任心,具有良好的团队合作精神以及组织协调能力。 4.较强的自我驱动和责任心,具有良好的团队合作精神及组织协调沟通能力; 5. 英语口语好能作为工作语言的优先;
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What You’ll Do Maintain current relationships and growing accounts on a daily basis Optimize the accounts based on data analysis on a daily basis Collect feedback and feature requests from the market Manage the DSP accounts and grow revenue with existing demand partners Be the main contact during the onboarding process, coordinating with demand BD and solution engineering team to resolve any technical issues Work with supply teams to drive revenue by sourcing demand for high-priority publishers Proactively develop new suggestions to ensure the DSPs get the most value out of existing products Collect feedback and feature requests to constantly improve our products Stay up-to-date with the market trends by market research, client meetings and events JOB REQUIREMENTS Bachelor degree, Master degree is preferred Proficiency in MS Office Great interpersonal communication Chinese and English skills, both spoken and written, Korean language is a plus Good communicator and fast learner. Self-motivated individual Team player with the ability to work independently 1-4 years of proven experience working with B2B Account Management in the mobile advertising ecosystem, knowledge of programmatic is a plus Having good understanding of ad-tech ecosystem with granular understanding of Real-Time Bidding (RTB) and Supply-Side Platform (SSP), Demand-Side Platform (DSP), ad exchanges, networks business can be an advantage Strong analytical skills and a zest for optimization With experience supporting and servicing clients using advertising products and technology A demonstrable record exceeding revenue goals and driving new businesses
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技术服务工程师/Solutions Architect
[上海·中山公园] 2023-02-0812k-22k 经验1-3年 / 本科营销服务|咨询,MCN|直播平台,文化传媒 / D轮及以上 / 500-2000人技术服务工程师/Solutions Architect 技术服务工程师为我们的客户提供理想的技术解决方案和技术支持。协同销售与客户成功经理,技术服务工程师需要在售前阶段协助销售签单,设计技术方案,并且在售后的平台技术对接阶段推进项目进展。技术服务工程师需要具备一定的IT背景,解决复杂的客户技术对接,解答客户技术难题。 职责描述: 1. 熟悉公司的产品和解决方案 2. 负责推进客户平台与impact平台的技术对接 3. 售前阶段协助确定方案可行性 4. 与客户技术团队沟通,推进项目对接 5. 售后阶段解决客户技术问题 6. 与客户成功经理协作,推进项目整体顺利进展 任职要求: 1. 1-3年SaaS产品技术支持经验 2. 本科及以上计算机科学或信息系统相关专业背景,熟悉JS和API接口开发优先 3. 有相关技术支持工作经验,有相关标准版、专业版产品的技术对接项目经验者优先 4. 学习能力强 5. 良好的人际关系处理与沟通能力 6. 中文(普通话)与英文会话能力 Technical Solutions Specialist helps formulate ideal technical solutions for potential clients. Working alongside the Sales and CSMs, this employee will support our sales team at prospect meetings, design implementation, and solution paths, also serve to escalate development work. This role should be professional on technical side, be responsible for complicated client integrations, as well as trouble shootings. Role Discription: 1. Professional about company's products and solutions 2. Manage technical integrations for clients' platforms 3. Work with Sales/Pre-sales team ensuring solution feasibility 4. Communicate with clients' tech teams, guiding them about implementation 5. Manage trouble shootings for clients during integration 6. Cooperate with CSM on technical integration key points and project delivery timeline, ensuring clients onboarded smoothly Role Requirements: 1. 1-3 years experience supporting cloud based SaaS products 2. Bachelor degree or above in computer science or information systems, familiar with JS and API development will be preferred 3. Previous experience of technical supports. Previous experience onboarding Standard and Professional level accounts is preferred 4. Fast learner 5. Excellent communication / interpersonal skills 6. Chinese (Mandarin) and English communication -
At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will have exposure to and support our global best-in-class team across 100 countries from Finance to HR to IT. In line with ELEVATE’s mission to use business and innovation to be a drive transformational change, this is your opportunity to lead the operations of an organization that is a driver of meaningful and lasting impact that effectively improves people’s lives and preserves our planet. Our Corporate and IT departments are an essential part of our operations and play a strategic role in delivering our business goals. 在ELEVATE,我们提供独特而有影响力的职业生涯旅程,旨在让我们的团队能够影响变革。加入我们的团队,获得真正的国际体验。在全球拥有24个以上的办事处(还在不断增加),您将接触到全球范围内的实际问题。系紧您的安全带,享受充满活力和活力的体验,在这里您将接触并支持我们遍布100个国家的全球一流团队,从财务到人力资源再到IT。根据ELEVATE的使命,利用商业和创新来推动变革,这是您领导一个组织的运营的机会,这个组织是一个有意义的和持久的影响,有效地改善人们的生活,保护我们的地球。我们的公司和IT部门是我们运营的重要组成部分,在实现业务目标方面扮演着战略角色。 助理培训主管将与团队主管密切合作 1)通过提供有效和高效的培训来支持全球评估团队的能力建设,包括入职培训和持续培训,以及培训课程的开发;2)监控APSCA项目的实施,包括注册、分离、考试请求和支持全球认证准备培训。 岗位职责Responsibilities Execute training tasks completion and focus on the goal achieving, 执行培训任务并专注于目标的达成; Oversee and contribute all assessors and reviewers'professional development, capacity building and quality improvement through onboarding and ongoing trainings via face to face, online webinar or internal learning platform, 通过入职培训和面对面、在线网络研讨会或内部学习平台的持续培训,监督并促进所有审核员和审核员的专业发展、能力建设和质量改进; Develop and maintain all training materials, recordings and test questions in internal learning platform, 开发和维护内部学习平台的所有培训材料、录音和测试问题; Follow up with APSCA exam requests, reference check and support certification exam process in terms of training material and skillset development, revision time to time and training delivery, 跟进APSCA考试要求,在培训材料和技能开发方面进行背景调查,支持认证考试过程,随时修订和培训交付; Collaborate with operation and CS teams to proceed clients onboarding training and ongoing refresher /calibration / update trainings upon needs. 与运营和CS团队合作,根据需要对客户进行入职培训和持续的更新/校准/更新培训; Assist immediate manager to proceed trainings and setup guidance document as needed 协助直接经理进行培训并根据需要建立指导文件 岗位要求Qualifications Bachelor’s degree / 4 years university degree or above, 本科或本科以上学历, At least 5+ years working experiences in social compliance auditing industry, 5年以上社会合规审计行业工作经验, Working knowledge of labor and working conditions including EHS within the industry, knowledge of management systems such as, SA8000, ISO14000 or ISO45001 or certifications such as IETP, FLA, RBA or BSCI etc. 熟悉劳动和工作条件,包括行业内的EHS,管理体系,如SA8000, ISO14000或ISO45001或认证,如IETP, FLA, RBA或BSCI等。 High level integrity and credibility 高度的诚信和信誉 Good interpersonal communication skills, presentation skills, 良好的人际沟通能力,表达能力, Work independently and self-motivated with good time management, 能独立工作,有良好的时间管理能力。 Critical thinking, analytic and result driven 批判性思维,分析性和结果导向 Good teamwork and collaboration, 良好的团队合作精神, Good English in written and oral, 良好的英语听说读写能力, Good command of office software, especially PowerPoint. 熟练使用办公软件,尤其是PowerPoint。