We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities

DragonPass is a global B2B2C Airport services provider developing fintech travel solutions for companies such as Barclays, Visa, MasterCard, RBS, Revolut and many similar companies all around the world. Services range including Transport Security Fast Track, Airport lounges and Airport restaurants. Our main aim is to simplify technical complexity. We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. All of this must be done with beautiful UI and UX. DragonPass has headquarters in Guangzhou, with the international headquarters outside of China being in Hale, Cheshire. There are additional offices in London, Sao Paulo, Johannesburg, Singapore, Shenzhen, Beijing and Shanghai. The business is growing very quickly and looking to recruit individuals with a passion for travel, networking and self-development. What will you be doing? The 24/7 technical support engineer will be acting as a bridge between development team and clients/account management team. Bilingual is mandatory to communicate with the development team and clients/account management team. The 24/7 technical engineer shall handle the call/email from clients for any incidents or 7system outage. The 24/7 technical engineer shall provide an incident report for any issue and provide incident status update for the stakeholders. Check error log from the monitoring system and, identify the root cause of the issue. Create and manage the incident ticket in JIRA. Identify the areas/parts of the system/service causing the issue, and the corresponding impacts to the customer. Create the standard operation support documents in English. Implement the urgent fix based on the standard operation support documents with the support from the DevOps at infrastructure level. Filter the non-critical issues that can be fixed in next day. Preferred skills One or more years of experience in 24/7 Technical support Excellent hands-on support experience in AWS/ Azure Knowledge of programming languages such as Java Strong experience in Linux and Terraform Proficiency in writing automated scripting language in Python Experience in monitoring tools – Grafana, or any other monitoring tools Understanding of full-stack web/mobile, including protocols and web server optimization standards Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB Proficient in English and Mandarin language skills

Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

Responsibilities: Support/resolve SAP IT ITIL process related tickets, Change Management, Incident Management, Service Management, Problem Management. Support daily operational Basis activity within SAP IT Business System scope a. Troubleshooting technical issues b. Operate SAP system upgrade, migration, implementation, decommission c. Operate OS upgrade, configuration, setup d. Collaborate with other IT departments (from different location) to complete E2E project jointly. Ensure SAP IT Business System reach its defined SLA. Support productive system unplanned downtime escalation. Plan/Orchestrate system maintenance activity per SAP IT’s defined process. Requirements: Bachelor degree or above, SAP Basis management experience; Good oral communication skills, foreign working experience, overseas study or work experience is preferred; Good at analysis, logical thinking, good coordination and organization skills, continue to learn and follow up the latest product/technology innovation; Knowledge of infrastructure operation and coordination experience is preferred; Basic SAP development skills are preferred;

Responsibilities： 1. Provide Level 2 technical support to investment applications; 2. Define standard workflow and governance level 1 helpdesk according to IT policy; 3. Troubleshooting on application issues, connectivity issues as well as batch job issues; 4. Respond to user query related to application access or functions; 5. Provide technical solutions to business users, make design and workflow to facilitate the needs; 6. Conduct data analysis and testing, draft testing plan; 7. Prepare FS and TS for change requirements; 8. Make change to config files or some programs; 9. Coordinate meetings with internal and external parties; 10. Drive small projects/ enhancements and see it to the end. Requirements： 1. Education – University graduate in computer science or equivalent, fluent in English; 2. Working experience 5 years or above, IT development experience 3-5 years; 3. In-depth business and application knowledge of IT and operations in the investment management industry, especially derivative instruments of all types; 4. Good communication and problem-solving skills; 5. Ability to think over the long-term, applying a strategic focus completing large-scale change projects; 6. Positive working attitude, willing to learn and work independently; 7. Well-versed in System Development Life Cycle (SDLC); 8. Experience with finance application highly regarded; 9. IT Skill set: Python, Java, SQL server, Oracle, etc.

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Heroes of Skyrim, Path of Immortals, Game of Sultans and Game of Khans. We are seeking a English-speaking customer support representative for our mobile games. It is a full-time position based in Hong Kong. What will you do? You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to: 1. Communicating effectively with players via ticket system and social platforms; 2. Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc; 3. Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up; 4. Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts); 5. Establishing and maintaining good relationships across teams and departments. Job requirements? Have good written and verbal communication skills in English; Love games, like to communicate with users, understand player's psychology and habits; Strong computer skills, the ability to operate multiple applications and platforms simultaneously; Strong problem-solving/troubleshooting skills; Proactive and creative with the drive to improve and continuously learn; Availability to work off-hours when needed; Pleasant personality, good teamwork, and stress tolerance; We always welcome fresh graduates or interns. 办公室地址：目前是定位在香港，具体的办公室还在寻找中

岗位职责： Altair is seeking experienced desktop support engineers to add to our team, supporting a wide variety of highly technical environments and users. This role will include first-line ticketing and call resolution on a ***** and remote basis. The role includes providing support to Altair colleagues by responding to all incoming incidents and services requests for PC’s , software, laptops, mobile devices, and other IT services. Responsibility is broad, ranging from ticket creating and maintenance, through troubleshooting and into break/fix support on PC hardware, printers, mobile devices etc. Working as a global team and escalation to the appropriate specialists is an important aspect of the role. 更具体的职责包括，但不限于： - 用户联系和开票（负责*****区域/Altair其他国家）； - 将更复杂的需求上报给二级和专业团队、诊断、排除故障和解决下列问题 - 笔记本电脑/台式机硬件和操作系统（Windows, Mac, Linux）、移动设备（iOS / Android）； - 基本的桌面软件（例如，Office、7zip、Adobe reader、notepad++、浏览器等）； - 为新用户建立和交付机器/为现有用户更换机器； - 新用户入职培训和任务清单； - 更新和维护知识库票据和CMDB/资产管理信息； - 用户教育（标准软件、IT工作流程等）； - 协助全球基础设施团队处理本地事件和项目工作（例如，作为 "远程手"）； - 参与团队项目规划和审查相关的本地和全球举措； 岗位要求： - 有不少于3年的远程、本地桌面支持经验； - 桌面/笔记本电脑硬件故障/修复技能； - 较强主动沟通能力以及英语书写和口语能力； - 熟悉ITSM概念和流程； - 有Windows和Mac的桌面管理经验，有Linux的经验为佳； - 熟悉微软团队，有活动目录基本管理任务的经验； - 桌面级的Microsoft 365支持经验（Outlook，办公应用程序等）； - 具有ITIL基础水平者优先 - 有自动化操作系统和软件部署及补丁系统的经验者优先考虑； - 有与高技术用户打交道的经验者优先； - 接触软件开发、机械工程和高性能计算等环境优先考虑。

Job Role : Teamcenter Support & Admin Location : Shanghai, China Exp : 7+ years Job Description : Candidate must be able to read/write/Speak Chinese with below skills, - Teamcenter User support experience - Teamcenter Admin experience - Teamcenter AWC - Catia - TcVis - IT Service Now - Should understand SLA process and should be able to maintain them - Understand Support process - Understanding of Linux system is desirable

Job Role : Teamcenter Support & Admin Location : Shanghai, China Exp : 7+ years Job Description : Candidate must be able to read/write/Speak Chinese with below skills, - Teamcenter User support experience - Teamcenter Admin experience - Teamcenter AWC - Catia - TcVis - IT Service Now - Should understand SLA process and should be able to maintain them - Understand Support process - Understanding of Linux system is desirable

主要职责描述： 该职位将外派至世界知名公司，负责公司的店铺及办公室日常IT维护。 负责客户店铺及办公室的软硬件和桌面系统的日常维护 负责客户店铺及办公室的网络及其设备的维护、管理、故障‌‌排除等日常工作，确保公司网络日常的正常运作 安装和维护客户店铺及办公室的计算机、服务器系统软件和应用软件，同时为其他部门提供软硬件技术支持 定期巡检店铺IT设备 IT设备资产记录维护 解决排除各种软硬件故障，做好记录，定期制作系统运行报告 职位要求 大专以上毕业，IT相关专业 相关工作经验3年及以上 熟悉Windows PC操作系统安装配置以及应用软件部署，能够快速解决PC端常见问题有搭建和运维企业网络或其他硬件设备维护的经验者优先 有较强的学习领悟能力以及解决问题能力 做事认真、积极主动、责任心强、抗压 良好的沟通能力及团队合作精神 基本英文读写

要求 1年以上经验，IT软硬件支持经验。熟悉IT基础知识，英文文档写作能力。生产车间/仓库等制造企业工作的优先，女士且英文读写熟练，口语简单交流 2轮面试 岗位职责： 1. 根据服务请求完成完成企业内部操作系统，应用软件，邮件客户端，打印系统， 网络，办公设备等方面的安装，管理，维护 2. 各种PC软硬件故障诊断，排查及升级 3. 桌面设备（台式机，笔记本，打印机）安装，调试，配置及维护 4. 办公周边设备（电话，打印机，视屏会议等）的安装，调试及维护 5. 公司IT资产维护如：手机，显示器，耳机等 6. IT文档撰写，IT指南，宣传稿的组织等 职位要求： 1. 有1年以上相关IT桌面支持经验 2. 有在生产车间/仓库等制造型企业工作的优先 3. 有良好流利的英语书写能力及基本的英文口头表达能力 4. 具备良好的沟通能力，善于和各方进行协调，工作积极主动

职位描述： 1.主要负责AIA HK Vitality（App）日常系统支持，包括但不限于以下范围： 2.T3日常系统支持，帮助客服上报及解决App会员反馈的系统及技术问题 3.协助记录客服上报App会员反馈的奖赏缺失问题 4.与外包技术公司进行沟通，调查系统错误原因及解决系统Bug 5.审查会员上报的不符合会员协议的图片 任职要求： 1.具备基本的Microsoft 技能 如：Word、Excel 。（了解VBA优先） 2.具备出色的沟通能力和学习能力、良好的客户服务观念、工作责任心及团队合作精神。（充满热情及拥有出色的解决问题能力者优先） 3.通过大学英语四级,必需拥有基本的英语阅读和写作能力 4.日常使用及接触过一定数量的App 5.实习期至少三个月，实习期间需保证每周出勤不少于三天（可出勤天数更多者优先） 6.专业不限，计算机相关专业优先，2024届学生优先

岗位职责： · 用户帐户管理和用户访问权限管理； · 通过远程访问维护、支持和解决服务器、硬件、软件使用相关问题； · 支持服务器安全、杀毒、DLP等相关工作以保障服务器处于安全状态； · 处理来自终端用户的IT请求，如创建邮件组，文件夹的创建和访问管理，Office软件的使用和问题解决，创建共享邮箱等； · 配合公司IT部门一起管理服务中心的IT系统运作，确保稳定可靠运行； · 支持员工在OS, MS Office, Zoom等软件的使用。 任职资格： · 本科及以上学历，计算机专业优先，具有客户服务行业相关工作经验、技术支持相关经验者优先； · 有使用远程控制软件(如Workspace One, Teamviewer等）为用户解决终端安全问题经验； · 有解决终端安全软件问题相关经验，了解不同安全软件用途（如 Digital Guardian, Thycotic Application Control, Cylance PROTECT, Microsoft Defender等）； · 拥有微软活动目录知识及操作经验，会创建活动目录组以及管理用户； · 拥有良好的Office软件技能，会使用Excel基本函数； · 会使用主流的虚拟会议软件（如：Teams, Zoom），能够帮助用户解决软件链接和使用的问题； · 良好的中英文读写能力。需要使用英文和用户电话沟通并解决问题。

1，完成软件系统代码的实现，编写代码注释和开发文档： 2，辅助进行系统的功能定义，程序设计： 3，根据设计文档或需求说明完成代码编写，调试，测试和维护： 4，分析并解决软件开发过程中的问题： 5，协助测试工程师制定测试计划，定位发现的问题： 6，负责管理软件项目开发，达成项目目的，包括项目团队、项目进度、项目质量及费用： 要求： 年龄30-35 有上进心，创业精神，服从管理，有团队意识。

Job descriptions and responsibilities: Work closely with ***** and remote IT teams to assess technical and operational requirements of business solutions Perform system administration, technical support and ensure compliance with security controls Develop technical documentation to accurately represent infrastructure design and process Create/perform testing (regression, functionality, performance, etc.) Responsible for system performance management. "与本地和远程 IT 团队密切合作，评估业务解决方案的技术和运营要求 执行系统管理、技术支持并确保符合安全控制 开发技术文档以准确表示基础架构设计和流程 创建/执行测试（回归、功能、性能等） 负责系统性能管理。" Requirements: Bachelor degree or above in computer science More than 1 years of practical work experience in Windows server operation and maintenance Proficient in Windows Server operating system Experience in Mongo DB is preferred Strong analytical, problem solving and communication skills; strong business sense and good business writing skills Ability to maintain effective communication and good relationships with other team members Basic English writing and expression skills "计算机科学本科及以上学历 1年以上Windows服务器运维实际工作经验 精通视窗服务器操作系统 有蒙戈DB经验者优先 较强的分析、解决问题和沟通能力;较强的商业意识和良好的商务写作能力 能够与其他团队成员保持有效的沟通和良好的关系 基本的英语写作和表达能力"