Your Mission: This role plays a crucial function within AfterShip's global Customer Success team, reporting to the Head of Customer Success (APAC). Occasional collaboration with the global team in Australia, Europe, North America, Greater China or Southeast Asia, may require flexibility in work hours to accommodate meetings or tasks. What You’ll Do: 1. Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth; 2. Lead the onboarding process for new clients alongside the Technical Account Manager for implementation; and serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams; 3. Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities; 4. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services, and sharing best practices and new product features with customers while providing feedback to the product team; 5. Develop a comprehensive understanding of the AfterShip platform to effectively communicate its features to users at all levels within client organizations; 6. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success; 7. Be responsible for meeting dollar retention and expansion KPIs; drive growth of AfterShip's client base and revenue in the assigned markets. Who We're Looking For: 1. At least 1 year of experience in customer-facing roles in sales/business development/account management/customer success, with a proven track record of consistently delivering great results; 2. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms; 3. Ability to manage complex projects and collaborate with multiple internal and external stakeholders; 4. Exceptional executive-level interpersonal, project management, communication, and problem-solving abilities; 5. Proficiency in English is required; proficiency in Cantonese or other languages like Japanese or French is a plus. Preferred Qualifications: 1. Related working experience in eCommerce/FMCG/Brand Retail/SaaS/Advertising/consulting Industry; 2. Thorough knowledge of the overseas e-commerce ecosystem and APAC online retail community; 3. Overseas working experience or work in an international team with global time zones. Why You Should Join Us: 1. Emerging Industry and Steady Business Growth: We operate in the global eCommerce SaaS sector, supported by leading international investment institutions. Our team is continuously expanding, and we have experienced consistent growth in both our business scale and revenue since our inception. 2. Career Growth: We are dedicated to your professional growth. With tailored mentorship, study fund, and opportunities for advancement, your next career chapter begins here. 3. Diverse Culture: Our team consists of members from over 20 regions worldwide. We celebrate diversity and inclusivity, and we honor each individual’s unique background. 4. Fun and Engaging Atmosphere: Enjoy a workplace that recognizes accomplishments and fosters a strong sense of community. With engaging team-building activities, we work hard and play hard! 5. Geek Working Environment: We foster a culture of geek, with over 60% of our team dedicated to research and development. You will have the opportunity to leverage cutting-edge AI technology and agile tools in your work.

不能接受夜班勿投！只招夜班！ 每周40H工作制，晚班，每天中间休息1H 1. 10H/天 周一到周四 或周二到周五 晚上22:30-次日9:30 2. 8H/天 周一到周五 晚上23:30-次日8:30 Job Responsibilities: 1. Provide service to North American customers through email replies and Live Chat, follow up and ultimately resolve customer issues; 2. Provide product introductions and guide customers to complete transactions; 3. Track order generation, shipping, logistics, and provide real-time status updates; 4. Handle customer feedback issues, returns/exchanges, complaints, and provide effective solutions; 5. Self-familiarize with company business-related updates, regularly undergo business knowledge assessments to ensure timely mastery of relevant business knowledge. 岗位职责： 1. 通过回复客户邮件、Live Chat为北美客户提供服务，跟进并最终解决客户的问题； 2. 提供产品介绍，引导客户达成交易； 3. 跟进客户订单生成、发货、物流，提供实时状态更新； 4. 负责客户反馈问题处理，退换货、投诉处理等，有效提供解决方案； 5. 自行熟悉了解公司业务方面的相关更新，定期接受业务知识考核，确保及时掌握相关业务知识。 Job Requirements: 1. CET6/TEM4 or above, any major, proficient English listening, speaking, reading, and writing skills; 2. Good service mindset, excellent communication skills, ability to work under pressure and self-learn; basic knowledge of 3C products; 3. Able to adapt to night shifts, maintain synchronized work and communication with American colleagues and customers; 任职要求： 1. CET6/TEM4以上，专业不限，英文专业优先，熟练的英语听说读写能力； 2. 具备良好的服务意识、出色的沟通能力、抗压及自我学习能力；对3C类产品有一定认识； 3. 能适应夜班，和美国同事及顾客保持同步工作和交流； 工作地点：天府软件园A区，世纪城/天府三街双地铁口 试用期薪资不打折，全额五险一金，十三薪，15天带薪年假，外企氛围WLB

Job requirements: 1, Possess a strong sense of customer service, able to cope with customer consultation and complaints, have a strong coordination capacity; 2, Good language expression and communication skills, a great sense of responsibility, can bear a certain amount of work pressure; 3, Strong learning ability, can quickly understand and adapt to the use of the company's products, to provide users with excellent support; 4, Computer or finance-related major preferred, Internet companies, finance industry or large customer service center experience is preferred

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Heroes of Skyrim, Path of Immortals, Game of Sultans and Game of Khans. We are seeking a English-speaking customer support representative for our mobile games. It is a full-time position based in Hong Kong. What will you do? You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to: 1. Communicating effectively with players via ticket system and social platforms; 2. Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc; 3. Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up; 4. Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts); 5. Establishing and maintaining good relationships across teams and departments. Job requirements? Have good written and verbal communication skills in English; Love games, like to communicate with users, understand player's psychology and habits; Strong computer skills, the ability to operate multiple applications and platforms simultaneously; Strong problem-solving/troubleshooting skills; Proactive and creative with the drive to improve and continuously learn; Availability to work off-hours when needed; Pleasant personality, good teamwork, and stress tolerance; We always welcome fresh graduates or interns. 办公室地址：目前是定位在香港，具体的办公室还在寻找中

About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.

The Customer Success Manager is responsible for Property Connector implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and solutions. This role includes customer certifications, development support and ownership of assigned accounts. Key Responsibilities and Duties • Serve as the primary contact for the successful onboarding of Hotel Group customers as well as pre & post-sales support. • Build customer relationship with Hotel Customers. • Manage the service delivery client portfolios. • Hold product training for customers. • Manage the assigned onboarding operational process and co-ordination for hotel & product team. • Analyze customer data to improve customer experience. • Support Customer Success team to handle and resolve customer requests and complaints. • Minimize customer churn. Experience and Skills • 2-3 years CRS/Channel Manage/ distribution technology project and implementation position • Good knowledge and familiar with Hotel PMS and channeldistributor behavior • Highly organized and able to multi-task. • Self-driven and proactive nature. • Excellent communication and interpersonal skills. • Demonstrate leadership qualities. • High computer literacy and ability to learn new software. • Good Knowledge of customer success processes. • Experience in document creation. • Patient and active listener. • Analytical and strategic thinker with strong problem-solving skills set • Passion for service. • Languages: Proficient in English, oral and written • Preferred: hospitality technology industry Education • Bachelor’s degree in business or IT field required or equivalent work experience

Job Description： 1, Responsible for cultivating and managing the VIP or selected customer group assigned by the company to ensure that customers have an excellent overall after-sales experience. 2. Regularly provide analysis reports of after-sales service quality. As a result, they become their trusted advisor through regular contact, understand customer needs and pain points, predict demand trends and be their voice, and provide relevant information to internal teams to ensure correct deployment, solve their actual needs, etc. 3. Satisfy customers' needs with reason, put them first, put forward counter-proposals, and manage their expectations when necessary to ensure that problems can be handled appropriately in one stop. 4. Become the customer upgrade coordinator in significant accidents, promote internal and external resources to prioritize solving customer problems, and provide fault reports and optimization suggestions after the accident is resolved. 5, Work closely with the internal team to participate in customer seminars, demonstrations, training, industry events, and other working meetings as needed to enhance customer stickiness and overall service perception. Qualifications： 1, Have more than two years of good customer service record, not limited to IT customer management or related work experience in telecommunications, good communication skills in English and Mandarin. 2, Excellent communication, coordination, and presentation skills to keep clients engaged in online or offline environments. Prioritize job competencies and time management skills. 3. under challenging situations/pressures, it can effectively deal with sorting out the priorities and solve problems by coordinating internal and external resources. 4, In a limited time and complex environment, flexibly use appropriate skills to lead, manage, and complete projects on time. 5. Have prior network-related knowledge, not limited to data or transmission majors. 6, Preference will be given to CCNA/ITIL/cloud-related/project management or similar based certification holders.

RESPONSIBILITIES: • Deliver timely, accurate, and respectfully follow up to customer questions and issues • Build deep knowledge of 2K products • Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles • Take ownership of Customer Service incidents and work to resolve them successfully • Interact effectively with customers and internal developers • Escalate issues as needed • Assist in generating training materials and customer-facing documentation • Become the subject matter expert for Tier 1 and Tier 2 Support • Work closely with other customer service associates KNOWLEDGE AND SKILLS: • Technically proficient with PC's and various gaming consoles • Computer literacy, specifically MS Office Suite and G Suite • Ability to quickly learn customer service based tools and techniques REQUIRED QUALIFICATIONS: • High School diploma or equivalent • Minimum age of 18 years and above • Proficient in Windows and MS Office • Strong verbal and written communication skills • Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level) • Working knowledge of current video game platforms and related hardware • Excellent attention to detail • Ability to establish and maintain effective working relationships with 2K teams and our customers • Reliable and can be counted on to work all scheduled shifts • Capable of working any mandatory overtime; which can occur during the workweek, weekends, and holidays PREFERRED QUALIFICATIONS: ● Previous customer support experience in an online environment ● Familiarity with Zendesk, helpdesk software or issue/bug tracking tools ● 1+ years of Customer service experience

作为电商客服，您将负责处理客户的咨询、投诉以及售后服务，以提供优质的客户体验。我们期待您具备良好的打字速度和沟通能力，有相关工作经验者优先。 主要职责： 1. 通过电话、邮件或在线聊天工具解答客户的疑问，提供产品信息及购买建议，处理客户投诉，提供售后支持。 2. 收集客户反馈，及时回应客户需求，与其他部门协作，共同提升客户满意度。 3. 快速、准确地录入客户信息、订单信息和其他相关数据。 4. 参与客户服务流程的优化和改进，提高客户服务质量和效率。 职位要求： 1. 至少1年电商客服工作经验，熟悉电商行业及客户服务流程。 2. 熟练操作计算机，打字速度快，具备良好的文字表达能力。 3. 具备良好的沟通技巧和问题解决能力，能够承受工作压力，适应轮班制。 4. 具有团队合作精神，愿意学习和不断提升自己。 我们提供： 1. 竞争力的薪资待遇和完善的福利制度。 2. 广阔的职业发展空间和培训机会。 3. 舒适的工作环境和人性化的管理。 欢迎有志之士加入我们的团队，共同创造美好的电商未来！

As an Identify and Access Management specialist, provide security administration functions support via call/email/instant chat channel to ensure all the defined functions are properly executed according to the standard and procedures. Handle security administration and implement controls to safeguard company resources. Support to implement the solution for the security requirement of compliance and audit. Ensure working procedures updated and continually improve the existing process. Job Responsibility: • Response to AIA internal users’ and external vendors’ contact via call, email and instant chat channel • Answer AIA internal users’ and external vendors’ query about GIS products/services • Provision GIS IAM requests following procedures and AIA security standards • Escalate and manage security incident and provide in scope solution intent to solve the incident at the first contact • Maintain team knowledge base as up to date • Log the contact properly in particular platform • Rotated 24*7 shift • Coordinate with internal/external parties to ensure the AIA security standards and procedures are properly implemented. • Provide compliance and audit checking support and self-assessment. • Strictly follow AIA standards and internal procedures/guidelines in daily operation. • Other related assignments as instructed. Job Requirement: • University degree or above in IT or related disciplines • Minimum 3 years IT working experience • Good communication of English both in oral and written • Good communication of Mandarin in oral • Hands on experience on one of OS or DB platform • IT security concept or certification like CISA/CISM/CISSP/ISO27000 • Teamwork spirit, Mature, Willing to take responsibility and challenge

岗位职责： 1. 销达成销售协议，实现销售目标; 2. 参与所有销售和推广活动; 3. 发展和维护与新老客户的关系，通过积极了解他们的需求，实现销售和服务目标; 4. 回应客户或潜在客户的问询，渠道包括但不仅限于电话、邮件或见面; 5. 通过陌拜电话探索新的潜在客户和业务。 任职要求 1. 出色的销售技巧和电话沟通技巧; 2. 自律，能够独立工作; 3. 自我激励、积极进取、以结果为导向; 4. 有相关电话销售经验的优先; 5. 能够在压力环境下工作; 6. 基本的英语口语能力。

岗位职责： 1. 销达成销售协议，实现销售目标; 2. 参与所有销售和推广活动; 3. 发展和维护与新老客户的关系，通过积极了解他们的需求，实现销售和服务目标; 4. 回应客户或潜在客户的问询，渠道包括但不仅限于电话、邮件或见面; 5. 通过陌拜电话探索新的潜在客户和业务。 任职要求 1. 出色的销售技巧和电话沟通技巧; 2. 自律，能够独立工作; 3. 自我激励、积极进取、以结果为导向; 4. 有相关电话销售经验的优先; 5. 能够在压力环境下工作; 6. 基本的英语口语能力。

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities

职位职责： 1、撰写和编辑UI文本，帮助创作者更好的使用我们的产品； 2、与产品、设计、工程师、运营及本地化团队密切合作，设定整体用户体验的高标准； 3、与目标市场的合作方按照优先级共同推进项目； 4、领导内容审核，识别机会并推动区域活动内容的一致性，为我们的内容标准做出贡献，成为最佳实践的倡导者； 5、平衡业务与客户需求，确保功能开发的合理性，评估应用程序和体验的视觉风格、界面和交互流程； 6、综合内部和外部反馈，在快节奏的环境中，完成高质量的内容设计工作。 1.Write and edit UI text to help creators navigate our product; 2.Collaborate closely with product managers, product designers, engineers, ops, and *****ization to set a high bar for the overall user experience; 3.Manage and prioritize projects with multiple stakeholders across the target market; 4.Lead content audits to identify opportunities and drive consistency across the product; contribute to our content standards and be a champion for best practices; 5.Understand how to balance business requirements and customer needs in building features; ability to critique the visual style, interface, and interaction flow of applications and experiences; 6.Synthesize internal and external feedback; complete high-quality work in a fast-paced, dynamic work environment. 职位要求： 1、优秀的英文写作与口语沟通能力，流利的中文口语与阅读能力； 2、3年以上C端产品内容设计经验； 3、有与产品、设计、开发和本地化团队合作的经验； 4、具备创业心态，能积极主动地应对快速变化和不理想的情况，能在快节奏环境中管理多个项目时面对需求变化仍可保持专注； 5、写作作品集，包括但不限于：用户界面内容，短文本，用户教育内容，广告邮件，产品发布宣传内容，写作指南，内容词汇表或产品发布内容； 6、加分项：有国际化产品的全球团队协作经验；使用Figma的经验。 1.Excellent English written and verbal communication skills; 2.3+ years experience in content design for consumer-facing products; 3.Experience collaborating with Product Management, Design, Engineering, and *****ization teams; 4.Entrepreneurial attitude, ability to deal with rapid changes and situations that are not ideal; manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements; 5.Writing portfolio including, but not limited to: user interface copy, microcopy, user education, direct or transactional emails, style guides, glossary additions or product launch content; 6.Preferred qualifications: Experience working on a global product with international partners; experience using Figma.

Job Description : - Establish and monitor company user operation metrics, ensuring an efficient operation system. - Plan and implement the operation of the company's Customer Data Platform (CDP). - Lead the central team and collaborate with ***** teams to plan, execute, and implement user journeys. - Collaborate with the R&D team to create user profiles, user tags, and user event roadmaps and operation systems. Requirements : - Familiarity with the construction, maintenance, and use of at least one CDP platform. - Proficiency in the use and operation of at least one Marketing Automation (MA) tool. - Knowledge of user lifecycle management and membership system construction. - Excellent bilingual communication skills, with fluency in English. Industry Experience : - Background in the e-commerce industry, preferably with experience in platform products, membership products, and user operations. - Ability to work in a multilingual environment. Position Experience : - Over 5 ～ 10 years of experience in user operations, with at least 3 years in a managerial role. - Proven track record of successfully leading large-scale user operation projects, with the ability to independently formulate and execute operational strategies. -Strong team management and cross-departmental coordination skills, capable of efficiently integrating resources to achieve goals. - Excellent data analysis and decision-making abilities, with the capacity to drive operational strategy optimization and improvement through data insights. Special Notes : - The role requires strong communication and collaboration skills, capable of working efficiently within cross-departmental and cross-regional teams. -Strong data analysis capabilities and insights are needed to drive optimization and improvement of operational strategies through data.