Introduction of service scope/deliverables •Developing solution (e.g. API implementation, data transformation, reports & scripts) according to business needs. •Communicating and collaborating with project team, developers & technical teams on environment requirements, delivery and support; •Troubleshooting, managing and tracking incidents with technical teams & external vendor; •Arranging regular server patching with technical teams, and executing upgrade for application platforms & conducting regression test; •Preparing release and performing release deployment & health check to various environments to support different test stage. Executing backend job flow to support UAT, Regression Test, OAT, etc… Introduction of qualifications/ requirements •Bachelor’s degree in computer science, information technology, or related field. •Proficient with Python, SQL & Shell script. •Experience on Restful API •Familiar with data warehousing knowledge •Ability to troubleshoot and solve complex technical problems. Clear communication skill. Good command in Spoken and Written English. Understand Cantonese a plus.

1，完成软件系统代码的实现，编写代码注释和开发文档： 2，辅助进行系统的功能定义，程序设计： 3，根据设计文档或需求说明完成代码编写，调试，测试和维护： 4，分析并解决软件开发过程中的问题： 5，协助测试工程师制定测试计划，定位发现的问题： 6，负责管理软件项目开发，达成项目目的，包括项目团队、项目进度、项目质量及费用： 要求： 年龄30-35 有上进心，创业精神，服从管理，有团队意识。

岗位职责: Job Title: 数据中心运维工程师 Operations Engineer of Data Center Department: Data Center (DC), Information Technology Department (ITD), HKUST(GZ) Job ID: Job Posting Details Duties 1. 负责学校数据中心整体的管理，确保数据中心的安全稳定运行 2. 负责学校数据中心机柜资源管理、服务器托管管理、综合布线管理 3. 负责学校数据中心人员、物资进出管理、巡检管理、故障处理、数据机房随工管理 4. 负责学校数据中心相关的应急演练管理 5. 负责学校数据中心运维的文档资料、运维工具的管理和定期检验 6. 负责学校数据中心运维自动化的规划、使用，提高运维效率，降低风险 7. 负责与学校相关部门协同供电供冷等基础设施管理、能耗管理 任职要求: Qualification Requirements 1. 大学本科或以上学历，计算机、网络工程、自动化、电子信息、机电或暖通类工程等相关专业； 2. 5年以上数据中心运维管理工作经验，有PMP证书；有中大型数据中心运维经验者优先； 3. 熟悉包括高压/低压/UPS/柴油发电/暖通空调/给排水/消防/安防/门禁/监控等系统的运行维护；掌握设施、电力、暖通空调、消防等方面专业知识； 4. 除数据中心运维经验外，具备数据中心规划设计、工程实施等相关经验者优先考虑； 5. 了解TIA-942、GB/T 50174-2017等数据中心相关标准；了解ITSM相关理念及知识，包括ITIL/ISO 20000等标准，事件/变更/问题等主要流程知识等； 6. 具备CAD图纸智能化专业读图能力。具备良好写作能力，能根据学校管理要求、数据中心运维需求、需求部门的需求，编制和制定各类表单记录、报告、方案等材料； 7. 具备流畅的表达和沟通能力、团队合作精神及主动服务的责任心。 This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience. Application Procedure In support of a green work environment, we accept applications submitted online only. To apply, please register and log in via this link: https://career.hkust-gz.edu.cn/en/career and search for the opening by Job ID or Job Title. Applicants should include a Resume in their applications, and could check their application status via the recruitment website. We thank applicants for their interest but advise only shortlisted candidates will be notified of the result of the application. In exceptional circumstances, for example unsuccessful application, please contact Human Resources Department at ********************. (Information provided by applicants will be used for recruitment and other employment-related purposes only.) HKUST (GZ) is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.

日语为主，英文基本书面即可～  Provide global support covering all issues related to Veeva Vault  Learn everything about our software and use that knowledge to ensure client success  Support the client administrators across multiple organizations  Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues  Create and maintain knowledge articles in our customer support portal.  Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration  Provide coordinated support for getting new releases and configuration changes into production  Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds  Be a client facing representative of the Development and Product teams  Document new processes and keep existing documentation and tools up to date as the environment changes  Interface with engineering, product management and professional services when necessary  Excellent verbal and written communication skills in English and Japanese  Previous technology / admin / software / level 2 support related work experience  Bachelor’s degree in a related field or equivalent experiences  Proven ability to collaborate and build strong relationships with customers  Experience working successfully in a rapidly changing environment  Professional approach, exceptional customer service is essential  Knowledge document management systems Nice to Have  Knowledge and background in life sciences and / or content management  Knowledge of SQL database / ability to write queries  Understanding of Java, SQL, HTML, XML, JSON, SOAP, REST API  Experience in cloud / hosted software environment

岗位职责: Job Title: 网络工程师 Engineer of Network Department: Data Center (DC), Information Technology Department (ITD), HKUST(GZ) Job ID: Job Posting Details Duties 1. 网络架构优化：分析和评估现有网络架构，提出优化与改进方案，持续推进网络升级，提升网络性能并实现降本增效。 2. 网络设计与规划：维护现有网络文档，负责新建网络架构的设计与规划，包括拓扑设计、子网划分和IP地址规划。 3. 技术支持：研究新兴网络技术与产品，为网络的扩展和升级提供技术支持。 4. 项目管理：负责校园项目的设计对接和管理，领导并推进新建网络项目。 5. 跨部门协调：与其他部门协作，确保网络设计满足业务需求。 6. 实施与调试：负责新建项目的网络实施和调试，确保网络架构符合校园需求。 7. 网络安全：根据网络安全要求，对校园网设备进行规划和策略设计，保障网络安全性。 8. 网络优化：优化校园内网的有线和无线组网，以及公网路由配置。 9. 架构持续优化：不断优化组网架构以满足各种应用需求。 10 .监控平台：负责网络监控平台的建设和维护。 11. 基础设施管理：管理和维护DDI、AD、运营商出口等网络基础设施。 12. 文档归档：编写并归档运维文档，包括用户手册、故障排查和功能配置手册。 13. 用户支持：解决师生关于网络的各类问题和咨询。 14. 政策执行：与各部门合作，确保网络相关政策的落实。 任职要求: Qualification Requirements 1. 学历与经验：硕士及以上学历，计算机相关专业，5年以上相关工作经验；有3年世界五百强或同等企业单位相关网络岗位工作经验者优先。 2. 网络基础知识：精通OSI模型、TCP/IP协议，具备扎实的数通理论基础。 3. 实践经验：有BGP、OSPF、VxLAN、VRRP、MPLS等协议配置经验。 4. SDN实施经验：熟悉至少一家主流厂商的园区SDN方案并具备实施经验。 5. 故障排查能力：丰富的网络故障排查经验，能够快速解决网络问题。 6. 开源监控工具：熟悉并能够独立部署和维护Zabbix、Prometheus等开源监控工具。 7. 认证加分：具备HCIP/HCIE认证者优先。 8. 语言能力：良好的中英文书写和沟通能力。 9. 沟通协作：具备出色的沟通和人际交往能力，能够与各团队和供应商良好合作。 This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience. Application Procedure In support of a green work environment, we accept applications submitted online only. To apply, please register and log in via this link: https://career.hkust-gz.edu.cn/en/career and search for the opening by Job ID or Job Title. Applicants should include a Resume in their applications, and could check their application status via the recruitment website. We thank applicants for their interest but advise only shortlisted candidates will be notified of the result of the application. In exceptional circumstances, for example unsuccessful application, please contact Human Resources Department at ********************. (Information provided by applicants will be used for recruitment and other employment-related purposes only.) HKUST (GZ) is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.

# Summary of This Role Responsible for overseeing Application systems, architecture, design, data workflow, logical processes, and system interfaces. Assure synergy between software and hardware architecture to maximize that relationship. Determine and develop architectural approaches and solutions, conduct business reviews, document current systems, and develop recommendations on how to proceed with the applications. Responsible for ensuring optimal application and system performance. # What Are We Looking For in This Role? Minimum Qualifications： - Bachelor's Degree - Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field - Typically Minimum 8+ Years Relevant Exp #Preferred Qualifications - Master's Degree - Computer Science or Information Systems - Certification in IT Architecture # What Are Our Desired Skills and Capabilities? - Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level. - Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. - Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others. - Experience on design and develop distributed services in both VMs and containers - Backend technology stacks (Java,Node), frontend technology stacks (React, Angular), CI tools (Gradle, Jenkins, Shell) CD tools(Terreform, Python), Platforms (Linux, Docker, Kubernetes), Databases (MYSQL, MongoDB, Redshift, Redis), Cloud platform(AWS(EC2, S3,SQS, SNS, Lambda, Serverless, Kibana, Elasticsearch), Azure)

We are looking for experienced design engineer to join our engineering team contributing to new cutting-edge products. To be successful in this position, you should have hands on experience on below technologies & strong project management skills. Knowledge and application of Mechatronics, Robotics, IIOT, Augmented Reality Supervision, Cyber Security & I4.0 related technologies. Mandatory Skills: • Industry 4.0, Robotics and Mechatronics solution design and delivery. • SCADA, ERP, API, IOT Frameworks & Cyber Security. • Experience in driving Industry 4.0 solution application design and delivery. • Experience in Industry Solution that is centered around Connected Products. • Experience in MES, SCADA, ERP APIs • Experience in Connectivity integration: CANOpen, Modbus, TCPIP (IEC 61850 and IEC 61499), Zigbee, RFID configuration, OPC-UA. • Experience in Cloud & IOT frameworks AZURE, Google, AWS • Preferrable working with Schneider Electric automation products. • Knowledge to pneumatic products for complete integration to design the IOT stations. Areas of Responsibility: • Design new engineering products & process • Create design files • Create models using CAD • Create & validate prototypes • Research new products, ideas & improve existing products & process. • Ensure compliance with industry safety standards. Experience: Electrical & Electronics or Mechatronics & Robotics engineer with overall 3 -5 years of experience is required and 2 - 4 years relevant experience.

Ø 合规管理办法和管理要求的制定 1. 参考合规要求、国家标准、行业标准等，制定满足合规需求的针对性管理办法及合规基线的制定。 2. 编写数据合规需求分析、现状、风险评估和合规要求的SOA声明 statement of application。 3. 管理办法及运营流程等与各团队进行交流，推进管理办法的同步和审批。 4. 对管理办法进行动态更新和加固，保持行业先进性。 5. 与数据合规供应商进行对接，对合规供应商、合规资质公司能力、产品、方案进行合规一致性评估与引入。 6. 跨团队合作，达成可满足数据合规要求的技术方案设计和落地，对落地的产品和技术进行验证验收。 Ø 数据合规现状分析和风险评估 1. 对数据合规需求对象的防护现状进行了解，识别已有的控制措施，进行调研和分析。 2. 针对数据合规管理的风险评估，识别可能面临的各种风险。 3. 梳理现阶段数据合规管理和策略现状标准度、问题点、脆弱点。 4. 进行威胁分析，识别残余风险，风险评估计算，制定风险评估报告 Ø 安全合规标准化管理 1. 负责车联网、车端安全合规相关标准政策的跟踪、研究。 2. 负责提供相关标准文本及清单给工程运营标准法规团队，以确保企业级法规库完整有效。 3. 识别涉及到的专业领域，并传递信息到职能团队，提供标准法规要求的解读。 4. 制定满足标准的合规管理办法和要求、现状分析和风险评估。 5. 跟踪、推进相关标准合规要求在公司合规建设中的方案设计和落地。 6. 作为安全合规标准专家，参加并推进整车产品涉及信息安全、数据安全的符合性校核，确保整车产品满足法规要求。 7. 负责参加信安标委、信息安全国家准入认证、汽车标准化技术委员会、车联网协会等相应的标准法规工作组，参与相关工作。 Experience: 经验： 5年以上车联网合规经验，有汽车行业工作经验者优先。 对国内外最新的智能汽车网络数据安全合规相关标准、管理办法进行解读、推进标准的转化、落地经验。 对车联网场景下的网络、数据安全、整车安全的需求洞察和分析经验。 制定信息数据合规管理基线和管理办法的经验，涉及个人数据、重要数据的数据合规管理经验。 Competencies: 能力： 数据国内外智能汽车信息数据合规相关标准法规，对汽车相关的安全标准、隐私合规要求有一定了解。熟悉常见的云端一体化车联网安全合规建设。 深入了解WP29、R155 21434 26262等标准，了解CSMS体系建设工作。 信息合规现状分析能力，合规风险评估能力 具备规划设计汽车安全网络、数据、整车安全合规方案的能力。 了解汽车电子系统进行威胁风险评估经验，了解汽车数据脱敏、车载系统、秘钥安全、接口安全、OTA TSP安全、安全启动、域安全、标准合规测试等合规知识。

JOB RESPONSIBILITIES The main missions & responsibilities for the position are the following: Executes tests based on formal Test Procedures. Possesses advanced knowledge in the key principles and practices of Penetration Testing and Procedures. Like fuzz test, stress test, password cracking etc. Strategizes Test Scenarios and Execution of Penetration Tests. Works with project teams to explain the vulnerabilities. Creates and enhances Test Procedures and Methods. Bring security support to Business Unit projects on offer development through high level consultation post the test. Work closely with other Pen testers, project teams and SDL process teams to work on research, investigations, definition of SoP(standard operating Procedures), deployments, training, creating assets for efficiency in the cyber-security practices. Investigate potential 3rd party cyber security offer\tools (startup, etc.) to improve the global security level of our offers. Understand impact of various standards like IEC 62443 \ Data Privacy (US, GDPR…), IoT/Edge/cloud standard and regulation and make proposals for the improvement in our testing practices. Work with cyber security stakeholders (Schneider IT security team, BU teams, lawyer) on all the different aspect of IoT & Cloud security (network, server, secure application development, security operation …). Qualifications PREFERRED ACADEMIC QUALIFICATIONS AND EXPERIENCE • Bachelor's degree in Computer Science, Mathematics, Information Technology or equivalent work experience Certifications like OSCP, SANS GPEN, SANSGWAPT or any other industry accredited security certifications would be preferred · Understanding of at least three of the following: cryptography, fuzzing, hardware security, kernel hacking, and reverse engineering · Developing, extending, or modifying exploits, shellcode or exploit tools OT/IoT security assessments · Experience in reverse engineering

Job Summary Responsible for the execution of the Information Security Architecture, including design, plan and review cybersecurity capabilities to provide best balance in business vale and cyber protection. It is also including planning, implementing, and validating security systems; defining security standards, policies, and procedures; collaborative support to cross teams in the development and assessment of security requirements; mentoring team members. Performs all duties in accordance with the Company’s policies and procedures, China cybersecurity and data laws and regulations, wherein the Company operates. Key purpose of this role is to maintain cybersecurity strategy, roadmap, risk prioritization covering digital and technology landscape to support China business objectives and growth Responsibilities • Define China cybersecurity roadmap and plans to enable business growth and objectives. • Work closely with company stakeholders to ensure cybersecurity service addresses business needs • Manage security requirements roadmap and backlog with priority by evaluating business strategies and performing regular threat analysis to keep up-to-date on the security landscape, including data security, cloud security, application security and DevSecOps • Provide guidance and support to engineering teams during the design, build, implementation and support procedures for enterprise-class security systems. • Oversee the design and execution of security architecture elements to mitigate threats as they emerge. • Create solutions that balance business requirements with information and cybersecurity requirements • Assist as necessary and respond immediately to security-related incidents and provide thorough remedial solutions and analysis. • Prepares cybersecurity reports and metrics by collecting, analyzing, and summarizing data and trends. • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. Key Decisions • Cybersecurity strategy and roadmap • Cybersecurity China capabilities matrix and priorities • Business cyber risk landscape • Issue and Risk backlog and prioritization • Tech project review and approval • Reports and metrics reflect on cyber priorities Qualifications • Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred. • Minimum 10 years of experience in information security or related technology experience required experience in the retail industry or professional consulting firm is a plus. • Working knowledge of frameworks such as ITIL, NIST 800-53, ISO 27000 is required. • Good understanding on cybersecurity laws and regulations • Certification in one or more of the following is a plus: CISSP, CISA, CISM, CCSK, CCSP, GCP Security, Azure Security Engineer, or similar. • Understanding of public cloud technologies, shared responsibility model for cloud, and experience implementing or assessing cloud security controls is required.

Main Responsibilities • Translate high level objectives provided by Software Product Management and external clients into testable, measurable functional specifications • Research and document functional requirements, integrating multiple sources • Take software product feature ownership and manage full life cycle of the requirement • Produce and maintain product backlog and participate in or drive sprint planning where appropriate • Analyze and document user workflows • Develop use cases, demonstrating how each class of user interacts with each system function • Assist with the prioritization of initial feature development and ongoing change requests • Ensure application interfaces address human factor design considerations • Assist the Quality Assurance group with execution of systematic and ad-hoc test cases. Log failures so that QA Analysts may follow up to ensure resolution • Manage/update/communicate evolving requirements documents through complete project life cycle • Ability to communicate and coordinate effectively with all levels of leadership including Clients, Product Management, Development, UX, QA, and Support Requirements • 3+ years’ experience in a Business Analyst role working specifically with enterprise software products • Expert knowledge of the Software Development and/or Product Development life-cycle • Must possess excellent written and interpersonal communication skills and be able to effectively communicate across all levels of the organization • Experience in requirement management, including requirements gathering, analysis, and specification documentation • Ability to assume intellectual ownership and possess strong attention to details and commitment to delivering quality product • Ability to work effectively with cross-functional teams and synthesize cross-functional input in a team/collaborative environment • Database and service level API experience is required Desired Experience or Knowledge • Database and service level API • Agile/SCRUM software development and web product design • Order processing, accounting, ecommerce, web communications, POS/restaurant industry

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities

• The IT (Senior) Specialist for Digital business (E-commerce) is responsible to manage all related projects. • This role is also responsible to manage change requesitmprovement on configuration & integration flowsroutine maintenance and daily IT service stick to operation processes and pre-defined KPls (SLA etc.). • Adhere to global governance and China specific regulationsinteract closely with Global IT team and China other IT team members. SKILLSKNOWLEDGEAND EXPERIENCE • Has clear understanding of China main digital business (E-commerce) processesincluding but not limited to brand sitemini program and marketplace. • Hands on experiences in digital business (E-commerce) applicationincluding but not limited to eCommerceOMSLogisticsFinance etc. and broad exposure to other domain such as CRMERP systems is a plus. • A demonstrated knowledge of IT solution delivery process and project management methodologies. • Strong analytical and judgment skills including critical thinkingcomplex problem solving and troubleshooting. • Minimum 2 years' experience within a Retail environment. • Minimum 2 years' digital business (E-commerce) application experience. • Work experience within a multi-national company is beneficial. • Bachelor's degree in computer science or IS related studies. • Teamworkcustomer-oriented mindset. • Ability to work multi-task and committed to timeline. Flexible to manage dynamic work environment with ad hoc tasks. • Basic English communication.

Job Responsibilities | 工作内容 - Back-End Development & Maintenance: Develop RESTful APIs with Java and Spring Boot, ensuring efficient data processing and fast responses. - System Architecture Design: Contribute to distributed system design and microservices implementation, improving system availability and scalability. - Database Optimization: Optimize MariaDB and MySQL databases, and enhance caching and flexibility using NoSQL (e.g., Redis, MongoDB). - Containerization & Deployment: Use Docker for service containerization, and participate in Kubernetes deployment and management to ensure consistency and scalability. - Message Queue Management: Design message handling mechanisms with Kafka or RabbitMQ, supporting system decoupling and concurrency. - New Technology Application: Stay informed on new tech trends to improve development efficiency and system quality, and contribute to technical discussions and optimization. Qualifications | 任职资格 - Bachelor’s degree or higher in Computer Science, Software Engineering, or related fields, with over 3 years of experience in backend development. - Proficient in Java programming, with a good understanding of JVM fundamentals. Skilled in common frameworks such as Spring Boot, Spring Cloud, and MyBatis, with hands-on project experience. - Expertise in MariaDB, MySQL, and other relational databases, with a basic understanding of NoSQL databases. Familiarity with big data tools and simple data processing experience is preferred. - Familiar with Docker container technology, with basic container deployment experience. Understanding of Kubernetes (K8s) concepts and initial hands-on experience. - Knowledgeable in distributed system architecture principles, with experience in building distributed systems. Familiarity with microservices architecture, memory management, tuning methods, and proficiency in performance debugging. - Well-versed in common network protocols (e.g., HTTP, TCP/IP). Understanding of message queues such as Kafka and RabbitMQ, with foundational knowledge in message decoupling and asynchronous processing. - In-depth knowledge of Go language and its frameworks, with the ability to independently design high-performance RESTful services. - Passionate about technology, with the ability to quickly adapt to new technologies and tools. Additional Skills | 加分项 - DevOps Practice Experience: Proficient in CI/CD tools such as Jenkins and GitLab CI, with experience in automated deployment and integration workflows. Familiar with system monitoring tools like Prometheus and Grafana, as well as log management tools such as ELK stack, with the ability to optimize system operations and maintenance. - Cloud Platform Experience: Experienced in deployment and management on cloud computing platforms like AWS, Azure, and GCP. Capable of efficiently deploying and maintaining backend services in cloud environments. Knowledgeable in cloud-native technologies and services (e.g., S3 storage, cloud functions) to enhance system reliability and availability. - Database Optimization and Big Data Processing: Skilled in optimizing complex SQL queries and proficient in database indexing strategies to provide solutions for big data processing. Experience with time-series databases like TimescaleDB and InfluxDB, with expertise in handling and storing time-series data.

Job description: Provide Level 1 support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions. Handles calls within product/client phone queues as directed. Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent’s established technical knowledge boundaries. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution. Effectively communicate with members of management and technology support teams. Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions. To work in a shift pattern and be flexible. Key qualifications： Good command of oral Cantonese, capable to read and write English Have good IT knowledge & background (OS, Application software, Networks & IT infrastructure) Good in trouble shooting application problems Good communication skills and customer services oriented