我们正在寻找一位经验丰富的全栈Ruby on Rails开发工程师，加入我们充满活力和创新的团队，一同打造卓越的互联网SaaS系统。我们期待你不仅拥有丰富的单元测试经验和熟练掌握Rails 7，还希望你具备BDD（行为驱动开发）经验，因为我们认为这是构建高质量软件的重要组成部分。 职责和要求 - 参与互联网SaaS系统的全栈开发，负责前后端架构设计和实现； - 编写高质量的单元测试，注重测试覆盖率和代码质量； - 运用最新的Rails 7框架，保持技术栈的前沿性； - 具备BDD经验，推动团队采用测试驱动的开发方法； - 协作跨职能团队，确保系统的整体高效运作； - 解决技术难题，持续优化系统架构； - 参与制定和执行敏捷开发流程。 - 3年以上Ruby on Rails全栈开发经验； - 丰富的单元测试经验，注重TDD（测试驱动开发）； - 熟练运用Rails 7框架； - 具备BDD经验，推动团队采用测试驱动的开发方法； - 熟练掌握数据库设计和优化； - 具备互联网SaaS系统开发流程经验； - 对新技术有强烈的学习欲望，能够不断迭代优化代码； - 良好的团队协作和沟通能力。 薪资待遇：月薪1.5万人民币到2万人民币，具体薪资将根据候选人的经验和能力而定。 我们提供有竞争力的薪资待遇，广阔的职业发展空间，以及积极向上的工作氛围。如果你是一位具备全栈开发、单元测试、Rails 7和BDD经验的工程师，期待在一个充满挑战和创新的环境中发展，欢迎将您的个人简历发送至 [招聘邮箱]。 期待您的加入，一同打造高效、质量卓越的互联网SaaS系统！

岗位职责： 1、负责公司核心业务的后端开发； 2、理解业务需求，快速高质量的完成开发； 3、参与代码评审。 任职要求： 1、3 年以上 Ruby on Rails 开发经验，基本功扎实，计算机相关专业本科以上学历（非强制性要求，主要看能力）； 2、对编写高性能、易读、易维护的高质量代码有很高的要求； 3、熟悉关系型数据库（mysql）， mongoldb、 redis、elasticsearch、 sidekiq 等，有实际使用和调优经验； 4、熟悉 docker、k8s； 5、有编写单元测试的习惯； 6、担任过千万级用户产品主力开发的优先； 7、责任感强、有较强的逻辑思维能力、沟通能力和抗压能力。

任职要求： 1. 计算机科学/相关专业硕士及以上学历，5年以上Ruby on Rails全栈加AI应用开发经验，5年以上架构师和团队管理经验； 2、丰富的单元测试经验，注重TDD（测试驱动开发）\熟练运用Rails 7框架； 3、具备BDD经验，推动团队采用测试驱动的开发方法； 熟练掌握数据库设计和优化； 4、熟悉SaaS产品架构设计，有丰富的分布式系统设计、高并发、高可用性经验； 5、熟悉Ruby on Rails框架，了解其原理和机制，有丰富的Rails项目实战经验； 6、熟悉AI大模型应用技术，如TensorFlow、PyTorch等，有实际项目应用经验； 7、熟悉PostgreSQL、Redis、MongoDB等数据库，了解数据库优化技巧； 8、熟悉Linux操作系统，熟悉常用命令和脚本编程； 9、具备良好的团队协作和沟通能力，能承担一定的技术领导责任； 10、有成功带领团队开发大型项目的经验，有带团队解决复杂技术问题的经验。 岗位职责： 1. 负责SaaS产品的整体架构设计、技术选型与技术创新/优化 2. 带领团队进行系统开发、优化及维护，确保系统稳定、高效、可扩展； 3. 负责制定并推行技术规范和开发流程，提升团队开发效率和代码质量； 4. 负责技术难题的攻关，解决系统性能瓶颈，提高系统资源利用率； 5. 参与公司战略规划，推动新技术的研究与实践，提升产品竞争力； 6. 领导团队进行AI大模型业务场景应用的研发，探索业务场景的创新应用，提供技术方案和实施指导。 我们提供： 1. 具有竞争力的薪资待遇，股权激励； 2. 宽广的个人发展空间和职业晋升机会； 3. 舒适的工作环境和良好的团队氛围； 4. 完善的福利待遇，如五险一金、带薪年假、员工体检等。

技能要求： 1. 拥有较丰富的Ruby On Rails 项目经验； 2. 熟练使用Ruby 和 Ruby On Rails； 3. 熟悉 Git/Gitlab/TailwindCss/Hotwire 岗位职责（非成都可接受远程） 1. 内部运营系统，数据分析平台的研发; 2. 互联网CMS领域的SAAS平台;

本职位要求一定熟悉Ruby on Rails .............................. 岗位职责: 1、根据公司需求完成前端开发和维护； 2、可以担当部分产品经理的角色，设计策划产品原型方案。 招聘要求： 1、计算机及相关专业本科以上学历，有H5应用开发经验优先； 2、对网站及B/S平台设计及移动端UI设计有良好的认知和理解，有较强的美感认知力； 3、熟练掌握各主流浏览器兼容性技术及页面性能优化技术； 4、熟练使用CSS、JavaScript、HTML等技术； 5、熟悉Ruby编程语言，了解 Ruby on Rails 开发框架。

职位名称：导购 岗位职责： 1. 负责公司产品的销售与推广，达成销售目标； 2. 为顾客提供专业的商品咨询和优质的购物体验； 3. 维护客户关系，提高客户满意度，促进复购； 4. 参与店内陈列、货品整理及促销活动策划与执行。 岗位要求： 1. 学历要求：高中及以上学历； 2. 工作经验：有1年以上销售经验者优先； 3. 形象气质：形象好，气质佳，具有良好的职业形象； 4. 混合能力：     - 具备良好的沟通表达能力和亲和力，能够与顾客建立良好关系；     - 具有较强的执行力，能够按时完成销售任务；     - 具备较强的学习力，能够快速掌握产品知识和销售技巧； 5. 抗压能力：具备一定的抗压能力，能够在繁忙的工作环境中保持良好的心态； 6. 团队协作：具备良好的团队协作精神，能够与同事共同完成销售任务。 岗位JD： 【职位名称】：导购 【岗位职责】： - 负责公司产品的销售与推广，积极完成销售任务； - 为顾客提供专业的商品咨询，解答顾客疑问，提升顾客购物体验； - 维护客户关系，发展潜在客户，提高客户满意度； - 参与店内陈列、货品整理，确保货品摆放整齐、清洁； - 参与促销活动的策划与执行，提高销售额； - 遵守公司规章制度，服从上级领导安排。 【任职要求】： - 1年以上销售经验，有零售行业导购经验者优先； - 形象好，气质佳，具备良好的职业形象； - 具备良好的沟通表达能力和亲和力，善于与人交流； - 具有较强的执行力，能够按时完成销售任务； - 具备较强的学习力，能够快速掌握产品知识和销售技巧； - 具备一定的抗压能力，能够在繁忙的工作环境中保持良好心态； - 具备良好的团队协作精神，能够与同事共同完成销售任务。 【薪资待遇】： - 底薪+提成+奖金； - 享有五险、带薪年假、节假日福利等； - 提供良好的晋升空间和职业发展机会。

欢迎有梦想有追求的年轻人! 我们需要的人才:有明确的做销售的想法，渴望赚钱、踏实勤奋！ 任职要求： 1、学历.性别不限，有1年及以上的销售经验者优先； 2、有良好的沟通协调，人际关系好，相貌端正； 3、有一定数据分析能力和判断能力； 4、自我驱动力强，有求胜的欲望，有韧性，工作态度认真，吃苦耐劳； 一，工作岗位： 【销售代表/营销顾问】 公司成立5年，客户遍布珠三角，有一些业务员工作岗位已经晋升或调整，但是客户关系还在继续维持着，所以现招聘一批高素质人才加入。 二，工作内容：通过以电话为主，拜访.网销为辅联系公司客户，重新添加微信建立关系，维护客户过往业务信息，完善客户信息标签，挖掘客户需求，输出资源，配合客户需求.完成销售工作。 ps:不需要出去跑，不需要自己去找客户，公司平台提供客户资源。 三，福利/工作环境： 1、室内空调办公，独立办公位 2、公司可提供住宿与餐食。 3、月度奖金：一定级别后可享受每月月度奖金 4、半年奖金：1年2次 5、每年一次免费全身体检，员工家人可以享受体检优惠。 6、高温补贴6-10月100/人。 7、第2～3年的老客户服务奖金 8、其他福利：结婚礼金、豪车车队等 四，薪资待遇 3000+800+招聘奖金+季度奖金（0-2400）+月度激励+综合员工福利+全年4220过节费+提成（4800-8000）。其他工资收入提升项要看绩效完成情况。 3个月内综合工资4200左右 6个月左右平均工资6800左右 一年左右平均工资8000-12000 四，工作要求：有一定学习能力，表达清晰，踏实工作不怕挫折。一旦录用会给予最完整的系统培训，同时安排专业师傅指导3个月。 五，发展路线，每三个月调薪&升职机会 销售代表—资深销售代表—主管—经理—区域总 销售代表—专家—主管—经理—区域总 销售代表—专家—培训导师 销售代表—AO/人事/小安内勤—主任—经理—区域总

职位职责： 我们正在寻找AI/ML技术的技术专家，包括计算机视觉(CV)，自然语言处理(NLP)和音频信号处理。您将负责与各种利益相关者(产品、运营、政策和工程)合作，并开发最先进的模型。 1、利用自然语言处理、机器学习或计算机视觉等内容理解能力设计和构建产品核心能力，提取数据洞察并优化变现策略； 2、基于最新的深度学习、机器学习、统计和优化技术的算法开发创新性解决方案并构建业务问题原型； 3、从0到1管理数据项目，并与产品经理协作定义用户故事和成功指标来指导开发过程； 4、使用不限于AB测试等方法验证项目的商业价值和预计收益； 5、与工程团队合作部署数据模型并将解决方案规模化。 We are looking for generalists and specialists in AI/ML techniques, including computer vision (CV), natural language processing (NLP), and audio signal processing. You will be responsible for partnering with a variety of stakeholders (product, operations, policy, and engineering) and developing state-of-the-art models. 1. Design and build core capabilities by leveraging content understanding; capabilities, such as natural language processing, machine learning, or computer vision, to extract insights and improve monetization strategies; 2. Develop creative solutions and build prototypes for business problems using algorithms based on the latest deep learning, machine learning, statistics, and optimization techniques; 3. Independently manage data projects from 0 to 1, and collaborate with product managers to define user stories, and success metrics to guide the development process; 4. Verify the business value and estimated revenue of the project using methods such as AB testing; 5. Collaborate with engineering teams to deploy and scale data science solutions. 职位要求： 1、了解统计学，机器学习和分析的基本数学基础知识； 2、至少 3 年数据分析经验，具有 ML/DL 和 CV/NLP/Speech 之一的行业经验； 3、具有探索性数据分析、统计分析和假设检验以及模型开发的经验； 4、精通 SQL、Hive、Presto 或 Spark，并具有处理大型数据集的经验； 5、熟练掌握Python和SQL，以及tensorflow、pytorch等ML/DL框架； 6、清楚地了解数据pipeline、模型开发、模型测试和部署； 7、有 CI/CD（如 git）和云服务（如 AWS/GCP/Azure）的经验者优先； 8、具备英文沟通能力强；能够以易于理解的方式向技术/非技术同事传达分析和技术内容； 9、具有求知欲以及出色的解决问题和量化能力，包括拆解问题、找出根本原因并提出解决方案。 1. Knowledge of underlying mathematical fundamentals in statistics, machine learning and analytics; 2. At least 3 years experience in data modeling/analysis, with industry experience in ML/DL and one of CV/NLP/Speech; 3. Experience with exploratory data analysis, statistical analysis and hypothesis testing, and model development; 4. Fluency in SQL, Hive, Presto, or Spark and having experience working with large datasets; 5. High proficiency in Python and SQL, and ML/DL frameworks such as tensorflow, pytorch; 6. Clear understanding of data pipeline, model development, model testing and deployment; 7. Experience in CI/CD such as git and cloud services such as AWS/GCP/Azure will be highly desirable; 8. Advanced English with good communications skills; able to communicate analytical and technical content in an easy to understand way to both technical and non-technical audiences; 9. Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to desegregate issues, identify root causes and recommend solutions.

职位职责： 1、撰写和编辑UI文本，帮助创作者更好的使用我们的产品； 2、与产品、设计、工程师、运营及本地化团队密切合作，设定整体用户体验的高标准； 3、与目标市场的合作方按照优先级共同推进项目； 4、领导内容审核，识别机会并推动区域活动内容的一致性，为我们的内容标准做出贡献，成为最佳实践的倡导者； 5、平衡业务与客户需求，确保功能开发的合理性，评估应用程序和体验的视觉风格、界面和交互流程； 6、综合内部和外部反馈，在快节奏的环境中，完成高质量的内容设计工作。 1.Write and edit UI text to help creators navigate our product; 2.Collaborate closely with product managers, product designers, engineers, ops, and *****ization to set a high bar for the overall user experience; 3.Manage and prioritize projects with multiple stakeholders across the target market; 4.Lead content audits to identify opportunities and drive consistency across the product; contribute to our content standards and be a champion for best practices; 5.Understand how to balance business requirements and customer needs in building features; ability to critique the visual style, interface, and interaction flow of applications and experiences; 6.Synthesize internal and external feedback; complete high-quality work in a fast-paced, dynamic work environment. 职位要求： 1、优秀的英文写作与口语沟通能力，流利的中文口语与阅读能力； 2、3年以上C端产品内容设计经验； 3、有与产品、设计、开发和本地化团队合作的经验； 4、具备创业心态，能积极主动地应对快速变化和不理想的情况，能在快节奏环境中管理多个项目时面对需求变化仍可保持专注； 5、写作作品集，包括但不限于：用户界面内容，短文本，用户教育内容，广告邮件，产品发布宣传内容，写作指南，内容词汇表或产品发布内容； 6、加分项：有国际化产品的全球团队协作经验；使用Figma的经验。 1.Excellent English written and verbal communication skills; 2.3+ years experience in content design for consumer-facing products; 3.Experience collaborating with Product Management, Design, Engineering, and *****ization teams; 4.Entrepreneurial attitude, ability to deal with rapid changes and situations that are not ideal; manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements; 5.Writing portfolio including, but not limited to: user interface copy, microcopy, user education, direct or transactional emails, style guides, glossary additions or product launch content; 6.Preferred qualifications: Experience working on a global product with international partners; experience using Figma.

We are looking for experienced design engineer to join our engineering team contributing to new cutting-edge products. To be successful in this position, you should have hands on experience on below technologies & strong project management skills. Knowledge and application of Mechatronics, Robotics, IIOT, Augmented Reality Supervision, Cyber Security & I4.0 related technologies. Mandatory Skills: • Industry 4.0, Robotics and Mechatronics solution design and delivery. • SCADA, ERP, API, IOT Frameworks & Cyber Security. • Experience in driving Industry 4.0 solution application design and delivery. • Experience in Industry Solution that is centered around Connected Products. • Experience in MES, SCADA, ERP APIs • Experience in Connectivity integration: CANOpen, Modbus, TCPIP (IEC 61850 and IEC 61499), Zigbee, RFID configuration, OPC-UA. • Experience in Cloud & IOT frameworks AZURE, Google, AWS • Preferrable working with Schneider Electric automation products. • Knowledge to pneumatic products for complete integration to design the IOT stations. Areas of Responsibility: • Design new engineering products & process • Create design files • Create models using CAD • Create & validate prototypes • Research new products, ideas & improve existing products & process. • Ensure compliance with industry safety standards. Experience: Electrical & Electronics or Mechatronics & Robotics engineer with overall 3 -5 years of experience is required and 2 - 4 years relevant experience.

岗位职责： 1. 负责协助分公司梳理和拆解年度战略，跟踪从战略解码到项目落地全生命周期、识别收益，并跟进各项目目标的落地进展； 2. 深度理解集团年度战略和分公司年度战略特点，并搭建从0-1的项目协同体系； 3. 负责持续迭代项目管理流程及跨部门协作流程，有效协同分公司及总部公线部门，持续优化管理机制、跟进机制落地效果，确保分公司重点项目顺利落地，管理过程规范受控； 4. 通过组织管理决策和项目例会等会议，保证项目高效运转； 5. 负责对PMO各类文件进行管理，确保组织资产完整归档、编撰、发布、更新等标准规范。 任职要求： 1. ***本科及以上学历； 2. 3年以上软件/互联网/IT行业项目管理工作经验，在市场/流程/敏捷管理等至少一个领域有较完整的知识体系和专业能力，有业务类项目管理经验优先； 3. 具有卓越战略理解、问题洞察和落地能力，能通过有效沟通影响他人，实现变革落地； 4. 具备良好的文档写作能力； 5. 英语可作为日常工作语言； 6. 可接受短期出差； 7. PMP/Pgmp/P2/Scrum认证或其他项目管理认证者优先考。 Job Responsibilities: 1. Responsible for assisting subsidiaries in organizing and dismantling annual strategies, tracking the entire life cycle from strategy decoding to project implementation, identifying benefits, and following up on the progress of project goals implementation; 2. Deeply understand the characteristics of the annual strategies of the group and its subsidiaries, and establish a project collaboration system from scratch; 3. Responsible for continuously iterating project management processes and cross departmental collaboration processes, effectively collaborating with subsidiaries and headquarters public line departments, continuously optimizing management and follow-up mechanisms, ensuring the smooth implementation of key projects in branch offices, and standardizing and controlling management processes; 4. Ensure the efficient operation of the project through organizational management decisions and project meetings; 5. Responsible for managing various PMO documents to ensure the complete archiving, compilation, release, and updating of organizational assets in accordance with standard specifications. Job requirements: 1. Full time undergraduate degree or above; 2. More than 3 years of project management experience in software/Internet/IT industry, with a relatively complete knowledge system and professional ability in at least one field such as market/process/agile management, and experience in business project management is preferred; 3. Possess excellent strategic understanding, problem insight, and implementation ability, able to influence others through effective communication and achieve change implementation; 4. Possess excellent document writing skills; 5. English can be used as a daily working language; 6. Acceptable short-term business trips; 7. Candidates with PMP/Pgmp/P2/Scrum certifications or other project management certifications will be given priority.

What will you do? Lead a team of product managers working on our App customer acquisition & engagement suite of products Drive customer growth and engagement by turning every customer interactions with the Klook App moments of Joy Work closely and influence cross-vertical product teams to ensure that vertical product flows are optimally integrated to fit customer expectations Monitor product metrics, identify opportunities, and optimize functionality Conduct quarterly and annual strategy and planning process for App user domain Conduct monthly and quarterly business reviews to share performances and roadmap What is expected? Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA is a plus 5+ years of experience in product management, with a track record of delivering successful products Strong leadership skills with experience managing and mentoring product teams. Exceptional strategic thinking, analytical skills, and problem-solving abilities Proven ability to collaborate effectively across departments and manage stakeholder relationships Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences. Business level or above fluency in English and Mandarin Chinese is preferred Familiarity with agile methodologies and product management tools Passion for travel and a deep empathy for our customers around the world

岗位职责： 1. 主导项目全生命周期管理，运用专业方法论及工具统筹规划、启动、执行、监控、验收全流程，协调跨团队资源，确保各干系人高效协同，达成项目目标 2. 统筹项目计划制定与动态维护，主导需求评审、里程碑会议等，建立透明化沟通机制，及时消除进度偏差 3. 构建项目管理制度体系，结合业务特性设计流程机制，推动最佳实践沉淀与标准化建设，针对创新型项目快速建立可复制的实施路径 4. 建立多维度量体系，从质量、效率双维度实施过程监控与持续改进，系统化识别、预警和解决项目风险，保障交付成果满意度 5. 深度参与业务策略制定，通过数据洞察优化资源配置，推动项目管理效能与团队成熟度提升 任职要求： 1. 本科及以上学历，计算机、金融或相关专业背景 2. 3年以上互联网/金融行业产研项目管理经验，具备复杂项目端到端交付成功案例 3. 对敏捷开发有实际应用及理解，具备规模化敏捷实践经验 4. 流利的英语沟通能力，能作为工作语言进行文档撰写及跨国协作沟通优先 5. 卓越的风险管控与问题解决能力，兼具战略视野与落地执行力，能平衡多方诉求推动决策 6. 出色的结构化思维与数据分析能力，具备项目度量体系设计及过程改进经验 7. 抗压性强，能适应快节奏工作环境，持续驱动创新 8. 有PMP、ACP、SAFe等证书、熟练使用飞书项目工具优先。 Senior Project Manager Job Responsibilities: 1. Lead the project lifecycle management, use professional methodologies and tools to coordinate the entire process of planning, initiation, execution, monitoring, and acceptance, coordinate cross team resources, ensure efficient collaboration among stakeholders, and achieve project goals 2. Coordinate the development and dynamic maintenance of project plans, lead requirement reviews, milestone meetings, etc., establish transparent communication mechanisms, and promptly eliminate schedule deviations 3. Build a project management system, design process mechanisms based on business characteristics, promote the accumulation and standardization of best practices, and quickly establish replicable implementation paths for innovative projects 4. Establish a multidimensional measurement system, implement process monitoring and continuous improvement from both quality and efficiency dimensions, systematically identify, warn and solve project risks, and ensure satisfaction with delivery results 5. Deeply participate in the formulation of business strategies, optimize resource allocation through data insights, and promote the improvement of project management efficiency and team maturity Job requirements: 1. Bachelor's degree or above, with a background in computer science, finance, or related fields 2. More than 3 years of experience in industry research project management in the Internet/financial industry, with successful end-to-end delivery cases of complex projects 3. Have practical application and understanding of agile development, and possess experience in scaling agile practices 4. Fluent English communication skills, able to use it as a working language for document writing and cross-border collaborative communication are preferred 5. Excellent risk management and problem-solving abilities, combining strategic vision and execution capabilities, able to balance multiple demands and drive decision-making 6. Excellent structured thinking and data analysis skills, with experience in project measurement system design and process improvement 7. Strong resistance to pressure, able to adapt to fast-paced work environments, and continuously drive innovation 8. Certificates such as PMP, ACP, SAFe, and proficiency in using Feishu project tools are preferred.

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. *Provide global support covering all issues related to Veeva Vault *Learn everything about our software and use that knowledge to ensure client success *Support the client administrators across multiple organizations *Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues *Create and maintain knowledge articles in our customer support portal. *Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration *Provide coordinated support for getting new releases and configuration changes into production *Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds *Be a client facing representative of the Development and Product teams Document new processes and keep existing documentation and tools up to date as the environment changes *Interface with engineering, product management and professional services when necessary *Availability to work a rotating weekend on call schedule * Excellent verbal and written communication skills in English and Korean * Previous technology / admin / software / level 2 support related work experience *Bachelor’s degree in a related field or equivalent experiences *Proven ability to collaborate and build strong relationships with customers * Experience working successfully in a rapidly changing environment *Professional approach, exceptional customer service is essential *Knowledge document management systems *Detail oriented, able to manage multiple tasks and priorities

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. Responsibility ·Provide global support covering all issues related to Veeva Vault ·Learn everything about our software and use that knowledge to ensure client success ·Support the client administrators across multiple organizations ·Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues ·Create and maintain knowledge articles in our customer support portal. ·Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration ·Provide coordinated support for getting new releases and configuration changes into production ·Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds ·Be a client facing representative of the Development and Product teams ·Document new processes and keep existing documentation and tools up to date as the environment changes ·Interface with engineering, product management and professional services when necessary ·Availability to work a rotating weekend on call schedule Requirements ·Excellent verbal and written communication skills in English and Japanese ·Previous technology / admin / software / level 2 support related work experience ·Bachelor’s degree in a related field or equivalent experiences ·Proven ability to collaborate and build strong relationships with customers ·Experience working successfully in a rapidly changing environment ·Professional approach, exceptional customer service is essential ·Knowledge document management systems ·Detail oriented, able to manage multiple tasks and priorities