• 10k-15k·13薪 经验3-5年 / 本科
    旅游|出行 / 上市公司 / 2000人以上
    工作职责: We are looking for an enthusiastic, responsible, and detail-oriented Work Force Management Supervisor with strong organizational and communication skills to join our Customer Service Team. This person will be responsible for our work force management optimization. 1. Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volume 2. Real-time monitoring of staffing status and provide feedback to operation team if required 3. Report daily/weekly/monthly variance analysis of forecast .vs. actual, volume verification 4. Establish sales quotas for sales personnel using established guidelines to allocate targets and track performance towards attainment 5. Establish personnel performance measurement using established guidelines to allocate targets and track performance towards attainment 6. Work with operation groups to forecast volume trends, staffing & scheduling 7. Collaborate with other departments to develop Key Performance Indicators of organizational results and efficiencies 8. Improve reporting processes and reporting systems. 任职资格: 1. Associate degree or above 2. Have a minimum of 3 years of relevant work experience, prefer management experience in call center 3. Strong incoming volume forecasting and working knowledge of cycles preferred 4. Advanced MS Excel skills required. MS Access or other database and forecasting skills preferred 5. Solid knowledge of Erlang C formula 6. Must possess excellent communication skills, attention to detail, and ability to multi-task projects 7. Prefer a logical thinker 8. Excellent English communication skill in both speaking and writing
  • 10k-15k·14薪 经验3-5年 / 本科
    其他 / 不需要融资 / 2000人以上
    Job Responsibilities With business reputation and careers on the line, this position carries a great deal of responsibility. You will be expected to: • Support Compliance Manager in the development of our relationships with ***** government offices and accreditation bodies. • Prepare and lead any internal and external audits connected with our accreditations. • Ensure QIMA is always aware of, and in compliance with, the latest laws and regulations related to ***** accreditations. • Implement corrective and preventive actions in line with the findings of internal and external audits. We will also request that you: • Assist the Compliance Manager with various projects related to the implementation and continuous improvement of our Quality Management System. • Conduct field quality investigations and audits with our Inspectors when needed. Your profile It could be you if you have: • Experience in connection with various government offices (CNAS, CNCA, CIQ…) or experience in a national laboratory or 3rd party in a QMS role • Thorough knowledge of, and practical experience with, ISO9001, ISO 17020, or ISO 17025 regulations • A strong sense of professional integrity • Good command of English and outstanding social skills It also helps if you have: • Have the making of an organization and coordination • Hold an education degree at the college level or higher
  • 电商平台,制造业 / 上市公司 / 150-500人
    About Us Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs! EBD is committed to creating an outstanding workplace and employment experience suitable for everyone. In December 2021, EBD stood out from more than 150 companies from Greater China and won the honorary title of ‘Best Workplaces in Greater China 2021’ issued by the Global Authority on Workplace Culture - Great Place to Work. Our Culture Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers. Our core values are: • Do More with Less • Open, Diverse and Transparent • Measure Improvement & Reward Achievement • One team (we win and fail together) • Think Big, Be Bold and Quick Career Opportunities At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here. Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through ***** development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work. It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect! Summary EyeBuyDirect is seeking a dynamic individual to add to the success of our E-Commerce team as a Customer Service Supervisor. Reporting to Customer Service & Logistics Director, the role will be responsible for a wide range of marketing tasks in a dynamic, exciting, fast-paced, responsive, results-oriented environment. Responsibilities • To oversee the entire operation of the call center (PH, US & CN). • To plan the annual CS strategy and ensure all KPIs (satisfaction & revenue) are met daily, weekly and monthly. • To ensure stable service and have a contingency plan for our 3rd party vendors. • To optimize the company’s key performance by smooth teamwork / projects. Requirements • Bachelor’s degree or above. • 5 years+ of working experience with at least 3 years or above experience in multi-channel Contact Center: demonstrated experience in scaling leadership roles. • Strong verbal and written communication skills in English. • Solid interpersonal skills and the confidence to deal with people at all levels. • Experience managing a multi-channel environment (telephone, email, chat, social media) highly preferred. • Experience in coaching and leadership of leaders. • Excellent listening skills, critical thinker with attention to detail • Must be able to handle multiple projects and effectively manage different timelines. • Assertive team player with high energy to work in fast-paced environment. • Track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. • Experience with operational experimentation will be a plus. • Improving operational efficiency on a scale is a plus.
  • 15k-20k 经验5-10年 / 本科
    其他 / 上市公司 / 2000人以上
    岗位职责: 1.负责品控中心QA工作的全面管理,对公司鸡肉品类质量管理; 2.负责ISO22000HACCP食品安全体系的工作推进; 3.负责工厂供应商资质准入及现场审核的实施;监管供应商按照SOP进行生产,及早发现问题或潜在风险,减少不合格品的产生 4.负责对接门店及线上客诉工作的全面处理,推进实施; 5.负责OEM工厂食品安全管理工作的支持与对接; 6.负责与政府部门、外部机构及第三方的质量联络,对接工作; 7.实时关注国家法律法规,技术标准更新,定期梳理维护; 任职要求: 1、本科及以上学历,食品科学与工程、食品安全或食品相关专业; 2、5年以上大中型食品工厂品质管控检验; 3、HACCP、ISO22000、BRC、SC、食品法律法规、标签标识审核、商检备案等相关经验,有餐饮业中央厨房工作经验; 4、良好的文字功底和语言(包括英语)沟通能力,具备良好的沟通协调能力,工作认真负责,能够坚持原则。
  • 游戏 / 不需要融资 / 150-500人
    作为本地化主管,你需要领导一支由本地化PM和分析师组成的团队,在现有游戏项目和新游戏项目中产出优秀的本地化成果。你需要与团队成员、项目各方、供应商保持沟通,设定与执行长期的本地化策略。 职位描述 ● 把控现有项目和新项目的端到端本地化内容,从源文本到包体内审核。 ● 和商务团队合作,直接与供应商协商并管理供应商。 ● 除了本地化工作外,还需要主动获得项目各方的认同,以确保各项目的本地化内容是最佳的。 ● 把控大型本地化工作的优先级的设立和执行,尤其是新项目。 ● 优化本地化流程和翻译管理系统。 ● 建立文档,更好地管理内部工作以及管理供应商,以进一步提高本地化质量。 ● 管理部门,包括给予指导、考核业绩、优化管理流程等方式。 职位要求 ● 英语为母语/英语流利(CATTI二级/专八或同等水平)、中英文俱佳:你可以在两种语言中切换,并且对于中英的游戏术语都很熟悉,知道如何处理难以翻译的内容和如何解释某个文化所特有的概念。 ● 本地化经验丰富:你有超过3年的本地化经验。 ● 懂游戏开发:你曾经在游戏行业(手游最佳)工作过,理解游戏开发管线流程的逻辑(与本地化相关的管线流程最佳)。 ● 会领导:你管理团队的经验很丰富。 ● 爱游戏 :希望玩游戏是你的**爱好,并且有用英语玩游戏的经历。 ● 擅长沟通:你知道如何通过追问来挖掘讨论话题的核心。你能够清晰直白地阐述复杂的概念。你擅长倾听。 ● 会项目管理:你知道如何同时把控多个项目的进程。你做事有条理的同时也能灵活变通,知道何时改变策略和重新设定任务优先级。你有和供应商打交道的经历。 As the *****ization Manager, you will lead a team of *****ization Project Managers and Analysts to lead the *****ization strategy of existing and new projects. You will manage the day-to-day interactions with your team, stakeholders and vendors, as well as set and execute the long-term strategy for *****ization. You will ● Ensure the end-to-end *****ization of existing and new projects, from source text to in-build verification. ● Work alongside the business department to directly manage and negotiate with vendors. ● Design the *****ization process, acquire buy-in from stakeholders involved, and ensure best practices are followed acrossmultiple projects. ● Manage the planning and execution of large *****ization work orders, especially for new projects. ● Optimize *****ization processes and translation management systems whenever necessary. ● Create documentation to better manage internal development practices or vendors to enable higher quality *****ization. ● Manage the department with coaching performance reviews, and optimize managerial processes as necessary. You Are ● Native or Fluent (CATTI II or TEM-8 or approximate level preferred) in both Chinese and English: You can swap between languages and understand game terminology in both, knowing how to translate the untranslatables and how best to explain culture-specific concepts. ● Experienced with *****ization: You have 3+ years working *****ization. ● A game developer: You have prior experience working on games as a profession, preferably mobile, and have an understanding of game development pipelines, especially related to *****ization. ● A leader: You have significant experience managing a team. ● An avid gamer: Ideally, you play games as a hobby, and have experience playing games in English. ● A fantastic communicator: You know when to answer a question with a question to dig deeper and get to the root of the discussion. You can interpret and re-word complex thoughts into simple sentences. You are a great listener. ● A capable project manager: You have the skills to keep track of multiple projects and their deadlines. You are organized and flexible, knowing when to change an approach or re-prioritize a task. You have worked with vendors in the past.
  • 10k-15k·15薪 经验5-10年 / 本科
    企业服务 / 不需要融资 / 15-50人
    Overall Objectives Mission, scope and dimension of the role (turnover, budget, costs, number of people) - Lead HSE activities to ensure legal compliance to ***** legal requirements. Activities/ Tasks Task 1 - Conduct job exposure analysis to ensure safe work environments according to HSE standards and ***** legal requirements. Task 2 - Monitor the effective implementation of appropriate HSE procedures and provide for their updating in line with changes in legislation and Group standards Task 3 - Organize company emergency response of EHS part. Task 4 - Ensure effective incident management including incident investigations, root cause identification, prevention plans setting, follow up and reporting. Task 5 - Design safety training programs for employees, ensure response to all specific requirements and maintain knowledge of all company safety programs, draft all materials for training programs within required timeframe Task 6 - Oversee waste management system, waste reduction monitoring and ensure regulatory agency compliance, labeling, containments, proper disposal and documentation. Basic Requirements Education Bachelor Degree major in Environmental, Healthy or Safety Seniority 5 years above Previous Experiences - 5 years in the role in manufacturing companies. - Knowledge of health, safety and the environment legislation is required.
  • 游戏 / 未融资 / 500-2000人
    工作职责: 1、根据公司的战略,带领团队与个人完成业绩目标和KPI 2、负责团队建设工作,包括但不限于招聘,培训,激励与支持 3、管理团队成员,顺利完成客户要求的招聘任务 4、负责与公司内部项目经理进行重点客户、项目进度、职位优先紧急度的统筹规划与安排 基本要求: 1、具备3年以上IT/互联网猎头顾问经验,熟悉IT互联网行业技术类招聘 2、具备优秀的沟通协调能力,自我驱动力 3、善于学习,积极主动,责任心强,结果导向 4、过往有过团队管理经验者优先,英语能力非必须项,为加分项
  • 12k-20k·13薪 经验5-10年 / 本科
    软件开发、人工智能 / 未融资 / 15-50人
    岗位内容: 与审计团队沟通识别潜在需求,积极拓展业务. 推动团队实现业务指标. 负责管理团队成员的日常工作,对团队的交付质量与合规性负责. 与其他团队协作,合理分配资源和工作量 维护有效的技能管理模式,推动团队整体技能提升. 持续改进质量及提高流程效率. 完成经理分配的其他工作. 岗位要求: 大学本科学历,专业不限,计算机或财务相关专业优先考虑. 至少拥有3年团队管理经验. 曾任职于BPO行业者优先考虑. 拥有财务相关工作经验或拥有财务相关证书者优先考虑. 拥有数据相关工作经验或拥有数据相关证书者优先考虑. 5年以上工作经验. 具备良好的沟通能力和组织协调能力. 具备良好的逻辑思维能力, 愿意主动学习新知识并且从事数据分析工作 愿意跨专业学习财务、审计、内控、数据分析等领域知识 优秀的中英文口语和书面表达能力,包括演讲技能. 较强的分析与解决问题的能力 适应灵活的工作方式并且能自我激励
  • 企业服务、其他 / 未融资 / 150-500人
    负责管理薪酬支付全流程,对接4000+人数,带1-2名下属。
  • 9k-18k 经验3-5年 / 本科
    教育 / 不需要融资 / 500-2000人
    Job Title: Technician/Senior Technician(IT Support) 技术员/高级技术员(IT支持) Department: Function Hub, HKUST(GZ) 功能枢纽 Job ID: Job Posting Details Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents. Function Hub is a cross-disciplinary research platform including all research fields of science and engineering as well as the related applications. Our Vision is to unlock the potential of basic elements in hard and natural sciences, and seek advanced and sustainable solutions to address real-world problems, thus benefitting mankind and the advancement of humanity. The Hub primarily comprises four thrust areas: Advanced Materials(AMAT), Earth, Ocean And Atmospheric Sciences(EOAS), Microelectronics(MICS), Sustainable Energy And Environment(SEE). We are currently seeking an experienced IT Engineer to join our dynamic team. The ideal candidate will have a strong background in IT infrastructure, network administration, and system maintenance. Duties 1. Installing, configuring, and maintaining hardware and software systems 2. Manage and maintain the hub’s IT infrastructure, including servers, networks, and databases 3. Provide technical support to faculty and staff members 4. Purchase and maintain IT equipment and other assets 5. Support the buildup and overall management of laboratories 6. Perform other duties and responsibilities as assigned by supervisor(s) Qualification Requirements 1. Bachelor’s degree in computer science or related field 2. 3 years of experience in IT engineering or related field is preferred 3. Good analytical and critical thinking skills, excellent problem-solving skills 4. Able to multi-task, detail-minded with good communication skills 5. Ability to work independently and as part of a team
  • 20k-40k·16薪 经验3-5年 / 本科
    短视频 / 上市公司 / 2000人以上
    职位描述 1、负责手游的技术运维工作,保障服务处于高可用的水平,包括日常的部署、升级、扩容、缩容、告警处理、故障解决、容灾演练等; 2、负责运维相关提升开发运营效率的支撑工具的开发; 3、负责跟进移动游戏业务从接入到上线全过程的技术运营解决方案; 4、解决业务上线过程及长期运营中,遇到的技术问题,发现运营风险及技术难点,优化业务流程,优化游戏架构,提升运维工作效率和服务质量; 5、与项目组建立良好的合作沟通与信任关系,对业务存在的风险问题进行定期反馈和改善跟进,保障业务稳定运行。 任职要求 1、3年以上工作经验,熟悉Linux操作系统运维,具有快速定位问题和问题解决能力; 2、计算机或相关专业本科或以上学历; 3、精通掌握Shell,熟悉Python或者Go语言者优先; 4、熟练掌握Linux操作系统的管理,具备RHCE者优先; 5、具有主流公有云维护经验 ; 6、熟练掌握Zabbix,Prometheus,Grafana等监控工具; 7、熟悉容器技术,有良好的Kubernetes技术能力; 8、熟练掌握CICD中需要用到的开源工具如Jekins,Jira,Ansible,SaltStack,Supervisor等工具的运用; 9、练掌握Nodejs,Nginx,Tomcat等; 10、熟练配置主流中间件,包括但不限于Kafka,Es,Etcd,Zookeeper等; 11、熟悉数据库架构及SQL ; 12、有大型互联网公司自动化运维经验,了解存储、负载均衡设备配置者优先; 13、有一定的网络知识,熟悉TCP/IP等网络协议; 14、有良好的逻辑分析能力和学习能力。
  • 6k-12k 经验不限 / 大专
    广告营销 / 未融资 / 150-500人
    TIKTOK新赛道。超过10亿的月活用户!超高的返点!超高的提成!海量的海外达人资源等待你的挑选~ 【岗位职责】: 1.帮助小伙伴对接入驻进入的海外达人,进行通话维稳和运营 2.帮助小伙伴沟通有意向的达人,并完成入驻工作(西语) 3.翻译西语版本的文档和资料 4.招募并运营海外达人(可自行决定) 【任职要求】: 1.你确定你不是一个“安于现状”、而不求进取的人; 2.有足够的情商,能够适应聊天的工作环境; 3.8-35岁,大专及以上学历。 4.有敏锐的市场洞察力,有强烈的事业心,想在成都成就一番事业的有志青年,无经验也可以~ 【薪资福利】: 无责底薪5K+绩效+提成,综合薪资6-12K。**** 完善的晋升体系,翻译运营-翻译主管-地区总监 我们不差钱,只差对钱有欲望的人才!只要你肯努力和上进,公司就是你展示能力最好的平台和助力 2.福利待遇: 1) 大小周单双休 2)节假日福利+生日关怀+团队聚餐+下午茶 3) 每月不定时团建及文化活动 Tik Tok traducción al español (versión internacional de TikTok) NUEVA OPORTUNIDAD EN TIKTOK. ¡Más de mil millones de usuarios activos al mes! ¡Altas comisiones de retorno! ¡Altas bonificaciones! ¡Abundantes recursos de talentos internacionales esperando tu selección! 【Responsabilidades del puesto】: 1. Ayudar a los compañeros a conectar con talentos internacionales que ingresen, realizar llamadas para mantener la estabilidad y la operación. 2. Ayudar a los compañeros a comunicarse con talentos interesados y completar el proceso de ingreso (en español). 3. Traducir documentos y materiales a español. 4. Reclutar y operar talentos internacionales (decisión propia). 【Requisitos】: 1. Nivel de español B1 o superior, o antecedentes de estudios en el extranjero. 2. Estar seguro de no ser alguien "acomodado" y conformista, sino de buscar avanzar. 3. Tener suficiente inteligencia emocional para adaptarse al entorno de trabajo de conversación. 4. Edad entre 18 y 35 años, con educación técnica superior o superior. 5. Tener una aguda percepción de mercado, un fuerte sentido de carrera, ser un joven ambicioso que quiera hacer carrera en Chengdú, ¡sin experiencia también es bienvenido! 【Salario y beneficios】: Salario base sin responsabilidades de 5K + rendimiento + comisiones, salario integral de 6K a 12K. Discutible en detalle. Sistema de promoción completo, desde Operador de Traducción hasta Supervisor de Traducción hasta Director Regional. No nos falta dinero, ¡solo talento con deseos de dinero! Si estás dispuesto a trabajar duro y avanzar, la empresa es tu mejor plataforma y apoyo para mostrar tus habilidades. Beneficios: Descanso de fin de semana largo y corto. Beneficios en días festivos, atención en cumpleaños, comidas de equipo, té de la tarde. Eventos culturales y de construcción de equipo mensuales en momentos no programados.
  • 4k-8k 经验3-5年 / 本科
    移动互联网,电商 / D轮及以上 / 500-2000人
    渠道专员/主管(中国,TAIYUAN太原工作室) 岗位职责: 1、挖掘、拓展客户资源,寻找谈判商机,负责公司业务的开拓,与客户建立良好的合作关系,完成个人销售业绩; 2、及时了解并掌握客户需求,对项目进行全程跟进,对项目负责; 3、通过线上线下各种形式,开拓和维护目标客户。 Channel specialist/supervisor (Taiyuan, China) responsibilities: 1. Explore and expand customer resources, look for business opportunities to negotiate, responsible for the development of the company's business, to establish good relations of cooperation with customers, achieve personal sales performance; 2, timely understand and master customer needs, follow up the whole process of the project, responsible for the project; 3, through online and offline forms, develop and maintain the target customers. 任职资格: 1、1年以上设计建筑行业销售经验,,具备客户开拓能力; 2、有在设计院、高端销售公司有相关财务培训机构、事务所、法律顾问公司等能接触大中型企业平台的优先考虑; 3、有企业高层管理人脉资源、高企服务等销售工作经验优先考虑; 4、形象气质好、谈吐清晰干练、性格成熟稳重、具备良好的职业素养。 QUALIFICATIONS: 1,1 years of design and construction industry sales experience, with the ability to develop customers; 2, in the design institute, high-end sales companies have relevant financial training institutions, firms, legal consulting firms, etc. can contact the platform of medium and large enterprises priority; 3. Sales experience in high-level management, high-level service is preferred; 4. Good image and temperament, clear and capable, mature and stable personality, with good professional quality.
  • 20k-30k·13薪 经验5-10年 / 本科
    硬件 / A轮 / 15-50人
    The Supplier Chain manager will be based in Su Zhou industrial park, this position will report directly to VP. 供应链经理将会在苏州工业园区人工智能产业园办公,直接汇报给副总。 We are looking for someone who demonstrate  Enterprising spirit  Strong willing to take challenge  Intense collaboration  Thoughtful, fast, disciplined execution  Relentless drive to win  Passion to quickly learn  Experience from start company will be prefer 我们希望候选人具备:  创业精神  有很强意愿接受新的挑战  很好的团队合作  高效执行力  不懈努力的争取完成目标  快速学习新技术  有创业经验优先 Key Responsibility  Design supplier chain strategy, from material to assembly to distribution  Manage OEM, including but not limit to business negotiation, delivery, post sales and evaluation.  Design RMA with factory and as interface with internal team.  Responsible for dedicated parts procurement  As NPI leader, take lead from engineering to mass production  Sourcing parts per engineering request  Responsible for cost reduction and on time delivery, quality  Regular assess key suppliers and secure supplier chain sustainability.  Manage warehouse and internal ERP system, secure warehouse data accuracy!  Responsible for shipping goods to domestic and international customers  Regular communicate with internal sales team and manage inventory.  Other tasks assigned by supervisor 您的主要职责  根据公司发展,规划供应链战略,从上游零部件到制造加工到物流发货  管理量产OEM,包括但不限于商务谈判,质量管理,产品交付和售后,供应商评审  与工厂制定RMA流程,负责产品的RMA管理工作  采购:负责研发选定的物料的直接采购工作  作为新产品开发的NPI负责人,协调主导从研发到量产过程  为新产品开发寻找对应的供应链资源  负责量产产品的降本,交付和质量  定期审核关键供应商,保证供应链稳定  管理仓储和ERP系统,保证ERP数据准确  负责国内国外客户发货  定期与销售沟通销售预测,管理库存水平  其他主管分配的任务 Requirement  BS or MS in Computer Science, Information Technology, Information Systems Engineering, Business Information Systems or related field, MBA is a plus  More than 5 years’ supplier chain management  Rich experience in OEM management  Professional in procurement, logistic, sourcing, supplier management and international logistic design  Strong expertise in electronic product manufacturing  English communication ability  Excellent organization and planning skills  Proven ability to solve the complicated issues  Proven strong business negotiation ability  Strong relationship management skills & communication skill 资质要求  计算机类本科以上学历, MBA学历优先  有过5年以上供应链管理经验  丰富的OEM管理经验  专业的采购,物流,供应商管理和全球物流管理经验  专业的电子产品经验  较好的英语沟通能力  优秀的组织和计划能力  具备解决复杂问题的能力  很强的商务谈判能力  具有很强的关系管理能力和沟通能力
  • 15k-18k·13薪 经验3-5年 / 本科
    IT技术服务|咨询 / 不需要融资 / 2000人以上
    岗位职责: 1. Manage Customer Service and support Contact center operation 2. Provide feedback & coaching to Team Manager 3. Provide Improvements Action Plans and reports Identify strengths and weakness to help operational and professional development 4. Assure compliance of metrics & procedures 5. Present monthly operational reports 6. Communicate policies & procedures to Team Managers to ensure performance results 7. Partner with individuals or organizations to increase the satisfaction of our customers 8. Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution 9. Be accountable to any tasks assigned by client and by company 10. Apply strategic thinking to focus on the results and goals to achieve with end Customers 岗位要求 -Fluency in English both oral and written -Bachelor degree or above in Computer Science or Management related or equivalent professional -At least 5 years of supervisor or team leadership experience in customer or tech support industry -Strong in following skillsets: 1. Service / Soft skill communication 2. Presentation 3. Planning, Resource Organizing, Data Analyzing 4. Customer Orientation & Relationship Management 5. Internal cooperation and coordinationCertificate COPC certification is a plus