DragonPass is a global B2B2C Airport services provider developing fintech travel solutions for companies such as Barclays, Visa, MasterCard, RBS, Revolut and many similar companies all around the world. Services range including Transport Security Fast Track, Airport lounges and Airport restaurants. Our main aim is to simplify technical complexity. We essentially help our end customers use a multitude of services across an array of complexity in as easier a manner as possible. All of this must be done with beautiful UI and UX. DragonPass has headquarters in Guangzhou, with the international headquarters outside of China being in Hale, Cheshire. There are additional offices in London, Sao Paulo, Johannesburg, Singapore, Shenzhen, Beijing and Shanghai. The business is growing very quickly and looking to recruit individuals with a passion for travel, networking and self-development. What will you be doing? The 24/7 technical support engineer will be acting as a bridge between development team and clients/account management team. Bilingual is mandatory to communicate with the development team and clients/account management team. The 24/7 technical engineer shall handle the call/email from clients for any incidents or 7system outage. The 24/7 technical engineer shall provide an incident report for any issue and provide incident status update for the stakeholders. Check error log from the monitoring system and, identify the root cause of the issue. Create and manage the incident ticket in JIRA. Identify the areas/parts of the system/service causing the issue, and the corresponding impacts to the customer. Create the standard operation support documents in English. Implement the urgent fix based on the standard operation support documents with the support from the DevOps at infrastructure level. Filter the non-critical issues that can be fixed in next day. Preferred skills One or more years of experience in 24/7 Technical support Excellent hands-on support experience in AWS/ Azure Knowledge of programming languages such as Java Strong experience in Linux and Terraform Proficiency in writing automated scripting language in Python Experience in monitoring tools – Grafana, or any other monitoring tools Understanding of full-stack web/mobile, including protocols and web server optimization standards Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB Proficient in English and Mandarin language skills

The Technical Product Owner (TPO) is to lead multi-functional development teams to deliver innovative products to market that deliver service and value to our premium collection customers. This role requires someone with the expertise to understand business owner’s product vision and translate/communicate requirements effectively to multiple development teams. The TPO will operate in a complex multi organizational landscape and will define requirements to drive changes to existing systems or create new systems to provide a world class customer experience. If you're looking to be a part of a dynamic and collaborative team, this may be the position for you. Major duties and responsibilities include: • Quickly develop understanding of domains, business capabilities and processes. • Work with or without direct supervision and develop documentation that comprehends business, application, and data requirements. • Translate vision/goals set by business product owners into requirements documentation for consumption by architecture, development, and test teams • Facilitate product demos with development teams and product owners • Collaborate with test teams and review test plans and test cases • Ensure appropriate and effective data integration across multiple systems. • Maintain a sprint release plan, release trajectory, and release burn-down, based on capacity and velocity predictions • Enforce team rules, help resolve impediments, facilitate efficiency, and increase the probability of success in each sprint. • Champion accountability within and outside the team and coordinate dependencies across teams • Provide visibility of development team status and issues to senior management • Promote a collaborative team environment that fosters creativity and innovation • Promote continuous team improvement, measure the team, and help the team and individuals measure themselves • Analyze the current business and IT environment to detect critical deficiencies and recommends areas for improvement Prospective team members possess a high degree of business insight, creativity, decision making skills, a drive for results, the ability to negotiate, the ability to develop strong peer relationships, and a strong technical learning capability and focus. Qualifications Minimum Qualifications: • Bachelor’s degree in technical discipline (Computer Science or Engineering) • Ideally 2 years or more facilitating teams and 7 years+ in IT solutions provider environment • Experience with globally distributed and large cross-functional teams, with a track record of having developed professional documentation (business process flows, user stories) and managing delivery • Thorough understanding of the software development lifecycle and agile practices. Experience in one or more software development roles such as architecture, design, development, test, configuration management or quality assurance. • Competent in enterprise and agile project management tools. • Broad technical knowledge spanning applications, infrastructure, methodologies, and tools • Experience with SAFe, DFSS and Scrum • Experience with Extreme Programming (XP), and other Agile engineering practices is a plus • Experience developing training materials Preferred Qualifications: • Systematic problem-solving approach • Sense of ownership and drive for result and solutions • Exceptional listening skill • Must be able to thrive in a fast-paced environment and be willing to embrace change • Good interpersonal skills • Effective Communication and Presentation skills in both English and Chinese, especially on business problems, alternatives and project strategy to a project team and customer groups

岗位要求： 1. 计算机科学或相关专业本科以上学历 2. 了解 JavaScript、html / html5 、css / css3、Ajax 等前端开发技术。能够独立完成简单的前端应用开发，并完成相应的中英文文档。 3. 有熟练英语写作背景者优先 4. 能在social media进行有意义的原创并有效的传达 具体可参考站点：twitter.com/dynamsoft http://www.linkedin.com/company/dynamsoft https://www.facebook.com/Dynamsoft 5. 在详细了解产品的前提下，做相应的技术挖掘，并能自主开展工作 6. 关注新兴技术，并在新技术领域能进行自主学习 需通过以下方式为Dynamsoft的营销计划做出贡献： * 研究和创建各种引人入胜的内容 * 开发和维护内容日历 * 分析内容策略的ROI并提出改进建议 * 紧密跟踪行业新兴技术，以创建相关的内容 可交付成果包括: 用户案例 白皮书 应用笔记 产品比较报告 演讲和网络研讨会 培训教材产品视频 https://www.youtube.com/user/Dynamsoft 博客内容 http://www.codepool.biz/; http://contentcapturetech.com/ 编辑内容一般的营销文本 Position Description Dynamsoft needs an enthusiastic, innovative, hands-on, multi-tasking individual to join our team to develop quality technically-oriented content to drive Dynamsoft’s content marketing objectives. The focus is on reinforcing Dynamsoft’s position as a document imaging SDK expert, supporting marketing in its effort to generate new inbound leads through the creation of compelling technical content that engages and speaks to our target audience. The Marketing Technical Content Specialist contributes to Dynamsoft’s marketing program by: · Outlining, researching, and creating a variety of engaging content · Developing and maintaining a content calendar · Analyzing the ROI of the content strategy and making recommendations for improvements · Remaining up-to-date on emerging technology in the imaging industry to create relevant engaging content · Deliverables include: o Sample codes using Dynamsoft’s products o Case Studies o White Papers o Application Notes o Product Comparison Reports o Presentations and Webinars o Training Materials o Product Videos o Blog Content o Editorial Content o ROI Reports o General Marketing Copy

Responsibilities： 1. Provide Level 2 technical support to investment applications; 2. Define standard workflow and governance level 1 helpdesk according to IT policy; 3. Troubleshooting on application issues, connectivity issues as well as batch job issues; 4. Respond to user query related to application access or functions; 5. Provide technical solutions to business users, make design and workflow to facilitate the needs; 6. Conduct data analysis and testing, draft testing plan; 7. Prepare FS and TS for change requirements; 8. Make change to config files or some programs; 9. Coordinate meetings with internal and external parties; 10. Drive small projects/ enhancements and see it to the end. Requirements： 1. Education – University graduate in computer science or equivalent, fluent in English; 2. Working experience 5 years or above, IT development experience 3-5 years; 3. In-depth business and application knowledge of IT and operations in the investment management industry, especially derivative instruments of all types; 4. Good communication and problem-solving skills; 5. Ability to think over the long-term, applying a strategic focus completing large-scale change projects; 6. Positive working attitude, willing to learn and work independently; 7. Well-versed in System Development Life Cycle (SDLC); 8. Experience with finance application highly regarded; 9. IT Skill set: Python, Java, SQL server, Oracle, etc.

57Blocks is redefining how products are built, applying a combination of technology and process improvements to deliver a new kind of distributed development experience. You will be joining a distributed team that serves clients in North America. We are looking for a technical product manager to lead end-to-end product development for US-based clients. Projects may include B2B SaaS and FinTech. Our ideal candidate will have 4+ years of product management experience and is eager to become knowledge experts in multiple industries and build products in disparate verticals. Responsibilities： 1. Define what success looks like for the team, prioritize features and solutions based on impact, and using data to validate success 2. Identify and collaboratively solve end-user pain-points 3. Help determine technical feasibility of product solutions and identify appropriate buy vs build solutions 4. Partner with UX design & engineering team in Chengdu to execute a prioritized product plan 5. Communicate with customers and partners in English 6.Work with global sales team to increase platform revenue Requirements： 1. 4+ years of experience delivering highly successful products which are AI powered 2. Ability to lead & influence cross-functional groups to deliver projects on-time in a fast paced environment 3. Excels at understanding complex problems and designing simple solutions for them 4. Deep understanding of ML tech stacks and data science concepts 5. Comfortable presenting to clients in English 6. Outcome oriented - not reactionary; they articulate the desired outcome and work collaboratively to create a path to achieve it 7. Self-motivated and quick learner 8. Creative problem solver who is able to quickly identify key problems and reasonable solutions

Responsibilities: • Lead and manage the technical onboarding to Luna Control platform • Work in a technical environment, utilizing different BI/Database/API tools • Troubleshooting, data integration, setting up advanced feature via product and professional services. • Work closely with Product management, Dev and Solutions teams. Coordinate and be responsible for successful on-time delivery. • Make recommendations for solution implementations based on customer’s technical requirements. • Serve as the technical expert for the clients in onboarding matters. Requirements • B.SC./B.A. degree. • Very strong verbal and written English communication skills. • Experience in client-facing communication. • 1-2 years of experience in a technical role - an advantage. • High level of understanding of the Mobile marketing ecosystem and specifically FB and Google UAC- an advantage. • Experience with tech-related fields such as SQL, BI systems, API - an advantage. • Independent, fast learner, proven multitasking and prioritization skills. • Excellent team player and autonomous work capabilities with high accountability.

Job Responsibility 1. Provide partners in Greater China with Geomagic software training, customer on-site demonstration support, software use problem solving, to get orders of software and hardware. 2. Follow up potential sales opportunities and generate sales performance. 3. Provide professional technical training and after-sales service for legal software users. 4. Assist to finish the translation work of new functions and other materials during the new version release of Geomagic software. 5. Sort out and submit ***** function improvement requirements to Jira system. 6. Support various contests sponsored by the company. 岗位职责 1、给大中华地区合作伙伴提供Geomagic软件培训、客户现场演示支持、软件使用问题解答，促成软硬件销售。 2、跟进潜在销售机会，产生销售业绩。 3、为正版软件用户提供专业的技术培训及售后服务。 4、协助完成Geomagic系列软件新版本中新功能等资料的汉化工作。 5、整理并提交本土市场改进要求。 6、支持公司赞助的各种赛项。 Requirement 1. Bachelor degree or above, major in mechanical, material and other related engineering. 2. Familiar with a reverse engineering software or 3D CAD software, including but not limited to Geomagic Design X, NX, CATIA, Solidworks, Pro/E, understand and be able to explain reverse modeling ideas. Those who are proficient in using Design X are preferred. 3. Proficient in using a 3D inspection software, including but not limited to Geomagic, Polyworks, GOM Inspector; able to understand the customer's 2D engineering drawings, including GD&T, so as to complete the measurement requirements required by the customer. 4. 3-5 years of work experience, experience in the 3D scanning industry is preferred, and skilled at using 1-2 3D scanners on the market. 5. Can adapt to short-term travel. 6. Fluent in English listening, speaking, reading and writing. 7. Self-motivated, love to research, and self-learner. 岗位要求 1、本科及以上学历，机械、材料等相关工科专业。 2、熟悉一种逆向工程软件或3D CAD 软件，包括不限于Geomagic Design X、NX、CATIA、Solidworks、Pro/E，理解并能讲解逆向建模思路。熟练使用Design X者优先录用。 3、熟练使用一种三维检测软件，包括不限于Geomagic、Polyworks、GOM Inspector；能看懂客户的2D工程图纸，包括GD&T，从而完成客户要求的测量要求。 4、3-5年工作经验，有三维扫描行业从业经历，熟练使用市面上1-2种三维扫描仪。 5、能适应短期差旅。 6、英文听说读写流利。 7、有上进心，爱专研，自学能力强。 工作地点：天津 （offsite）

Key Responsibilities • Identify Chinese music service priorities and roadmaps • Work with China based music service providers (MSP) defining how their service would be integrated into music platform. • Technical assessments of API’s that the MSP’s have to see if they can meet the integration objectives • Work with Masimo global product management, UX, and Specifications teams to capture requirements • Work with software team to assist in the integration project • Project coordination Required Skill • Music streaming domain knowledge (ie audio and streaming services etc) • Technical knowledge to review a SW/REST API and understand (high level) integration aspects. • Very good Chinese (Mandarin) and English skill • Product Management and UX experience • ‘User centric’ – the role requires the ability to unearth, understand and anticipate user needs very well.

Description: 1. Lead product evolution launching in plant, including part processing technology, bom creation, validation, and production. 2. Lead or Support product quality improvement, including failure mold analyses, root cause finding and validation following. 3. Support workshop to make production running smoothly. 4. Support other departments, including Change of Supplier, Backup mold, Productivity and Customer technical support; Qualifications: 1. Bachelor or above of mechanical design or related major. 2. At least 3 years working experience in mechanism related jobs, 12kv/24kv RMU Product preferred. 3. Familiar with Auto CAD, Creo software, Part processing technology preferred. 4. Good english communication level. 5. Good communication skill, team working spirit and strong self-learning capability.

是一个技术负责人的岗位，负责为马会建立和维护新一代博彩系统的核心组件。该岗位的主要职责重点是作为一名实操的技术负责人，负责开发软件并为开发人员提供日常的技术指导。该岗位还需要确保开发出来的应用程序耐用、高质量且易于维护，同时形成以解决问题为导向的协作文化。 关键岗位职责 1、管理马会新一代投注系统组件的设计和实施； 2、确保组件交付物的质量； 3、与其他开发团队和参与者保持联系，构建满足用户需求的组件； 4、指导初级开发人员。 任职资格 1、本科学历：计算机科学或相关专业 2、有8年以上应用程序开发的实际经验 3、超过5年的React开发经验 4、有敏捷实践和过程经验者优先 5、对实时、高吞吐量和低延迟的系统有较深的了解者更优 6、有领导团队经验者优先 7、对足球和足球博彩知识有一定了解者更优 技术技能 1、精通JavaScript、HTML、CSS者优先 2、坚实的计算机和网络基础 3、熟悉Webpack / Node.js 4、熟悉HTTP(s)协议和RESTful规范 5、对算法、数据结构和设计模式有良好理解 6、对Java知识有一定了解者更优 7、有Kubernetes CI/CD经验者优先 关键能力 1、能够理解业务需求并将其转变为技术要求 2、较强的英语口头和书面沟通能力 3、较强的分析能力 4、能够建立并保持良好的跨部门工作关系 5、有学习热情，以结果为导向 关键能力 1、能够理解业务需求并将其转变为技术要求 2、较强的英语口头和书面沟通能力 3、较强的分析能力 4、能够建立并保持良好的跨部门工作关系 5、有学习热情，以结果为导向 工作挑战 1、需要适应不断变化和快节奏的环境 2、需要在大型团队中具有团队合作精神 3、为初级开发人员 备注： 此岗位为马会FO投注系统大数据开发模型的结果数据展示，工作直接对接HK 硬性条件： 1、4年以上React开发经验，熟悉JavaScript, HTML, CSS，Node.Js优先。简历需要体现人选对react的使用度。（使用...技术完成....) 2、需要高级一些的人选，有管理经验最好。 3、英文流利，粤语会讲一点即可（英文是HK对接的**要求）

岗位职责： 1.做为技术团队的项目对外合作窗口，负责客户从样片评估到正式项目的全周期技术对接； 2.做为技术团队的客户支持负责人，紧密跟进客户的项目动向和问题状态 - 划分问题优先级、推动研发团队的资源投入和方案应对，主导与客户进行问题讨论和解决； 3.主导展开客户技术分析、产品性能分析以及用户体验研究工作。 任职要求： 1.深刻理解图像传感器特性，熟悉Camera模组工作原理，了解制造工艺； 2.深刻理解图像评价方式及体系，能够对快速定位性能异常并提供具体改进方向； 3.深刻理解图像处理流程，精通ISP/AE/AWB/AF等至少一个模块； 4.丰富的技术管理能力，能够厘清客户需求并划分优先级； 5.对创新的影像技术有激情，深厚的快速学习能力； 6.对手机及相关消费电子产品有敏锐洞察力； 7.较强的英语听说读写能力，能够主导海内外在线技术会议； 8.工科背景，影像或相关领域，本科5年/硕士3年及以上的相关工作经验。

职位描述： 岗位职责 1.使用GameCreator引擎开发跨平台重度休闲游戏； 2.负责客户端功能模块的设计与实现； 3.开发和维护游戏工具，定位和解决技术难题； 4.使用TypeScript/JS编写连贯、结构化和高效的游戏代码。 岗位要求 1.熟悉如下方式进行游戏编程（例如：编程，调试，数学等...）； 2.了解主流的游戏技术，流程和开发软件； 3.能够在项目负责人的指导下为项目模块目标分解任务； 4.熟悉一种或多种常用编程语言(JS、TS、C#、C++)的使用技巧； 5.能够独立使用文档和指南完成工作或克服障碍。 加分项 1.有CocosCreator/Godot/GameCreator开发经验，尤其是消除或音乐类手机游戏的开发经验（基于Android、iOS、NS和PC平台）。 2.有手游产品性能优化的经验。 3.英语读写能力（必须）和口语对话（优先条件）。 可选择以下6个区域其一打卡办公： 成都高新南、成都郫都、重庆渝北、西安自贸区(含西咸新区)、云南大理、四川广汉市西安路(三星堆遗址旁)。 相近条件下： 1.选择成都高新南作为办公点，优先考虑 录用 美式英语/韩语/德语 水平更佳者。 2.选择成都郫都作为办公点，优先考虑录用 四川话/美式英语 水平更佳者，此地点提供青年公寓免费入住权； 3.若选择重庆渝北作为办公点，优先考虑录用 日语/德语/韩语 水平更佳者； 4.若选择西安自贸区(含西咸新区)作为办公点，优先考虑录用 俄语/德语/美式英语 水平更佳者； 5.若选择云南大理作为办公点，优先考虑录用 泰语/美式英语 水平更佳者； *若选择四川广汉市西安路(三星堆遗址旁)作为办公点，需提交自己或近亲属的广汉本地现常住或曾常住证明(可以是本地户口簿/本地社保卡/广汉中学***/中飞院学生证或***/其他能证明常住的材料)，此地点可申请免费入住独栋别墅。

Your Mission: This role plays a crucial function within AfterShip's global Customer Success team, reporting to the Head of Customer Success (APAC). Occasional collaboration with the global team in Australia, Europe, North America, Greater China or Southeast Asia, may require flexibility in work hours to accommodate meetings or tasks. What You’ll Do: 1. Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth; 2. Lead the onboarding process for new clients alongside the Technical Account Manager for implementation; and serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams; 3. Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities; 4. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services, and sharing best practices and new product features with customers while providing feedback to the product team; 5. Develop a comprehensive understanding of the AfterShip platform to effectively communicate its features to users at all levels within client organizations; 6. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success; 7. Be responsible for meeting dollar retention and expansion KPIs; drive growth of AfterShip's client base and revenue in the assigned markets. Who We're Looking For: 1. At least 1 year of experience in customer-facing roles in sales/business development/account management/customer success, with a proven track record of consistently delivering great results; 2. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms; 3. Ability to manage complex projects and collaborate with multiple internal and external stakeholders; 4. Exceptional executive-level interpersonal, project management, communication, and problem-solving abilities; 5. Proficiency in English is required; proficiency in Cantonese or other languages like Japanese or French is a plus. Preferred Qualifications: 1. Related working experience in eCommerce/FMCG/Brand Retail/SaaS/Advertising/consulting Industry; 2. Thorough knowledge of the overseas e-commerce ecosystem and APAC online retail community; 3. Overseas working experience or work in an international team with global time zones. Why You Should Join Us: 1. Emerging Industry and Steady Business Growth: We operate in the global eCommerce SaaS sector, supported by leading international investment institutions. Our team is continuously expanding, and we have experienced consistent growth in both our business scale and revenue since our inception. 2. Career Growth: We are dedicated to your professional growth. With tailored mentorship, study fund, and opportunities for advancement, your next career chapter begins here. 3. Diverse Culture: Our team consists of members from over 20 regions worldwide. We celebrate diversity and inclusivity, and we honor each individual’s unique background. 4. Fun and Engaging Atmosphere: Enjoy a workplace that recognizes accomplishments and fosters a strong sense of community. With engaging team-building activities, we work hard and play hard! 5. Geek Working Environment: We foster a culture of geek, with over 60% of our team dedicated to research and development. You will have the opportunity to leverage cutting-edge AI technology and agile tools in your work.

岗位描述 为了更好地提升城市即时配送的效率与体验，美团于2017年启动了无人机配送服务的探索，通过科技创新推动履约工具变革，加快建设空地协同的本地即时配送网络，致力于为用户提供3公里、15分钟的标准配送服务。通过发展飞行器、导航控制、AI算法、航线管理、通讯系统五大自研技术能力，并适应社区、商场、写字楼等多种场景，让无人机与骑手形**机协同的配送，真正实现“万物到家”。 截至2022年6月，美团无人机已在深圳落地10个社区，4个商圈，完成面向真实用户的订单超6.2万单，并在北京、深圳等地测试机场完成了超过40万架次的飞行测试，配送飞行总时长1万小时以上。此外，2022年5月下旬，美团无人机开始在杭州进行常态化核酸样本运输，截至7月中旬，已配送超200万人次的核酸样本。 我们的使命是建设高效便捷的城市低空物流网络。加入我们，一同探索广阔蓝天，把路修到天上去，用科技帮大家吃得更好，生活更好。 岗位职责 1. 负责无人机及相关硬件产品线的终端软件架构设计，带领团队开发设计平台架构软件，并承担关键模块的代码实现； 2. 带领团队设计实现高效可靠的基础架构软件，例如但不限于，IPC, metrics pipeline, diagnostics, hardware abstraction layer，等等； 3. 在工程实践中，在包括代码规范及质量，设计方法及质量，测试设计及质量等方面，以身作则，带领组内同事成长，并对跨团队输出技术影响力。在工程周期中，负责带领团队执行系统化，有效的code review, design review； 4. 时刻关注技术细节，并有敏锐的洞察力和高质量的技术判断力，识别软件架构及整体软件栈中的短板，并通过审慎的权衡定义工程需求，做出工程计划及优先级的定义； 5. 对终端软件的平台架构交付质量及发展方向负责。与跨职能团队有效沟通，通过清晰，易扩展，稳定，高性能的架构赋能所有在终端层面进行软件开发的跨职能团队。 岗位基本需求 1. 扎实的CS基础； 2. 必需熟练掌握C/C++，有使用C/C++进行商业化产品开发的经验； 3. 必需具备为硬件产品设计实现软件架构的经验； 4. 必须保持工程上 hands-on 的能力； 5. We expect you to have strong self-motivation, strong ownership and hold a consistently high bar for engineering excellence； 6. Excellent problem solving, critical thinking and communication skills. 具备以下者优先 1. 有无人机、机器人、自动驾驶、智能硬件领域经验（strongly preferred）； 2. 有ROS/ROS2经验（strongly preferred）； 3. 有为商业化硬件产品开发并设计软件架构经验（strongly preferred）； 4. 有AI相关异构加速计算相关经验, 例如 NPU、GPU、DSP（strongly preferred）； 5. 有团队管理经验（preferred, but not a must have）； 6. 有作为 Technical Lead, 负责整个产品周期从概念化，研发直至发布和维护的经验（strongly preferred）。 岗位亮点 1. 美团无人机在过去几年的技术深耕，在深圳等城市已经投入正式运营，基于美团的商业模式与基础，未来发展潜力巨大； 2. 无人机物流在世界各国范围内，从技术上以及政策层面，正在经历关键的拐点，各国在无人机物流领域都在近期体现明显的加速落地及发展的趋势，该领域正处于爆发上升期； 3. 无人机以及相关产品线，属于强技术驱动，有大量的技术挑战。合理、可靠、高性能、易用、易拓展的软件架构及工程落地，对于工程规模化以及商业规模化，至关重要！因此，这个岗位的重要性、scope以及未来的职业发展空间巨大。

We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. *Provide global support covering all issues related to Veeva Vault *Learn everything about our software and use that knowledge to ensure client success *Support the client administrators across multiple organizations *Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues *Create and maintain knowledge articles in our customer support portal. *Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration *Provide coordinated support for getting new releases and configuration changes into production *Gather information for analysis, carry out the necessary research, setup test environments, replicate issues *****ly and propose resolutions or workarounds *Be a client facing representative of the Development and Product teams Document new processes and keep existing documentation and tools up to date as the environment changes *Interface with engineering, product management and professional services when necessary *Availability to work a rotating weekend on call schedule * Excellent verbal and written communication skills in English and Korean * Previous technology / admin / software / level 2 support related work experience *Bachelor’s degree in a related field or equivalent experiences *Proven ability to collaborate and build strong relationships with customers * Experience working successfully in a rapidly changing environment *Professional approach, exceptional customer service is essential *Knowledge document management systems *Detail oriented, able to manage multiple tasks and priorities