• 20k-25k 经验3-5年 / 本科
    医疗丨健康,其他 / 上市公司 / 2000人以上
    POSITION TITLE: Business System Analyst Base胜浦 职能:基于Oracle系统完成技术开发 岗位需求:2年以上工作经历,对Oracle工具熟悉。熟悉EBS系统者佳 REPORTS TO: IT Manager FUNCTION: The Business System Analyst is a highly motivated individual who works with the other IT team members and business users on functional requirements definition, design, develop, implementation and maintenance of company ERP system and other applications. BASIC PURPOSE OF THIS POSITION: The Business System Analyst ’s role is to plan, design, and launch efficient and innovative manufacturing related systems in support of cross-functional and broad organizational functions and business processes. The Business System Analyst will be part of a dynamic team that envisions and designs company enterprise system solutions and maintains the technical roadmap. This individual will apply sound communication, analytical, problem-solving and project management skills to help maximize the benefit of IT system investments. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Engage business partners to gather, analyze, and validate all the requirements from business daily operation, able to figure out those ambiguous business pain points and drive the clarity by collaborating cross business groups and IT technical delivery teams. • Strong influence on application solution architect design based upon clear business requirements and needs. • Lead complex enhancement requests or projects in a cross-team collaboration • Collaborate with global IT, other ***** IT teams and stakeholders to roll out global projects into APAC • Collaborate with technical development & testing teams to be instrumental on SIT (system integration test) as well as UAT (user acceptance test) with business super user teams, help business teams review all sign off on their completeness and correctness. Make sure the project deliverable on time with high quality guaranteed. • Account for the Hyper-care support after project go live. • Provide daily support to end users including managing enterprise system issue resolution and performing root cause analysis WORKING RELATIONSHIPS AND CONTACTS: The Business System Analyst reports to the Manager of IT. The Business System Analyst collaborates with staff members within the IT group to maintain and enhance the performance of all new and existing software and applications across the organization. The Business System Analyst partners with various business functions including but not limited to commercial, logistics & distribution, manufacturing, finance, evaluates their business needs and translates those needs into system solutions. The role will leverage his or her knowledge and experience to elicit user needs, build requirements, enhance existing processes, and deliver solutions based on the strategy. SUPERVISION RECEIVED AND GIVEN: The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. ESSENTIAL QUALIFICATIONS: • Bachelor’s degree in Information Systems, Computer Science, business management or other related majors • 2+ years Oracle EBS application experience in either functional or technical areas • Fluent in written and spoken English
  • 9k-18k 经验3-5年 / 本科
    教育 / 不需要融资 / 500-2000人
    Job Title: Technician/Senior Technician(IT Support) 技术员/高级技术员(IT支持) Department: Function Hub, HKUST(GZ) 功能枢纽 Job ID: Job Posting Details Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents. Function Hub is a cross-disciplinary research platform including all research fields of science and engineering as well as the related applications. Our Vision is to unlock the potential of basic elements in hard and natural sciences, and seek advanced and sustainable solutions to address real-world problems, thus benefitting mankind and the advancement of humanity. The Hub primarily comprises four thrust areas: Advanced Materials(AMAT), Earth, Ocean And Atmospheric Sciences(EOAS), Microelectronics(MICS), Sustainable Energy And Environment(SEE). We are currently seeking an experienced IT Engineer to join our dynamic team. The ideal candidate will have a strong background in IT infrastructure, network administration, and system maintenance. Duties 1. Installing, configuring, and maintaining hardware and software systems 2. Manage and maintain the hub’s IT infrastructure, including servers, networks, and databases 3. Provide technical support to faculty and staff members 4. Purchase and maintain IT equipment and other assets 5. Support the buildup and overall management of laboratories 6. Perform other duties and responsibilities as assigned by supervisor(s) Qualification Requirements 1. Bachelor’s degree in computer science or related field 2. 3 years of experience in IT engineering or related field is preferred 3. Good analytical and critical thinking skills, excellent problem-solving skills 4. Able to multi-task, detail-minded with good communication skills 5. Ability to work independently and as part of a team
  • 8k-15k 经验3-5年 / 本科
    教育 / 不需要融资 / 150-500人
    Liaise with science teaching staff on their needs for practical work and maintain an efficient system for use and allocation of materials and equipment setting a priority system where necessary Prepare solutions, stains and media and any other set-ups for use in the laboratory or practicals Deliver required practicals to classrooms; collect and clean equipment after practicals Maintain a safe chemical storage/handling disposal system in accordance with current regulations Advise science teaching staff on technical components of curriculum Assist with security of science laboratories and equipment Care of flora and fauna within the science department, in accordance with current handling and prevention of cruelty regulations Collect and maintain living specimens Collect off campus scientific materials and field samples Advise and assist science teaching staff in safety matters relating to the science laboratory Liaise with organisations and industries for the purpose of acquiring equipment etc Liaise with other schools to share resources Maintain inventory of equipment Assist with labelling, storage, stocktaking and ordering of equipment and chemicals Set-up simple glassware/general equipment for laboratory use Service and clean simple laboratory apparatus/equipment Develop maintenance procedures for laboratory equipment Employ safe work practices in the laboratory that are informed by legal requirements in China and extended by international best practice Advise and assist Science teaching staff in safety matters, including risk assessments and control of hazards involving practical activities relating to Science Maintain safety equipment and supplies in Science areas Safe storage and disposal of biological residues in accordance with current regulations Review and assess teacher completed risk assessments Assess, document and review risks and control procedures for hazards presented by materials and processes used in the preparation of experiment requests in Science
  • 15k-20k 经验不限 / 硕士
    金融 / 上市公司 / 2000人以上
    Why this role is important to us The team you will be joining is within State Street Global Delivery Financial and Regulatory Reporting (GD FRR). Global Delivery gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, helping our clients make better investment choices and act on growth opportunities. Being part of Global Delivery, FRR provides reporting services including but not limited to financial statements, cyclical regulatory reports to our clients across APAC, EMEA and North America etc. Join us if making your mark in the financial services industry from day one is a challenge you are up for. RESPONSIBILITIES: Managing Operations Ensure all personnel are appropriately selected and sufficiently trained to deliver quality services. Evaluate staffing needs while continually striving for greater efficiencies. Ensure all controls and procedures are adhered to as well as make improvements where necessary. Manage the process of client migration, new business/clients onboarding. Manage quality controls to ensure team can be compliant with contracted KPI and SLA. Meets discrete goals within established criteria (i.e. timeliness, accuracy and productivity) and promote changes within the team to meet the same goals. Foster an environment of innovation and transformation to drive changes for higher productivity and resilience Participate in other special projects or tasks assigned to accelerate transition to full oversight model Transformation and Innovation: Strive to provide better straight through processing service to our clients, always seeking ways to improve and automate current processes Foster an environment of learning and engaging to grow junior members and address employee concerns and sensitivities. Open-minded to technical trending changes in financial service industry, vendor solutions and related-technologies and executive department/hub-level technical initiatives to boost productivity and simplify operations with lower risks Partner with internal and external stakeholders to identify automation opportunities by analyzing processes and assessing feasibility for automation Define and executive team technical strategies to keep the momentum of transformation and change Understand the benefits and constraints of various transformative technologies and solutions and be able to engage and lead technical staff to work out automation and innovative projects Staff Management Conduct engagement activities to keep the team engaged. Lead by strong technical example with broad knowledge of various technologies and support employee development and growth. Coordinate performance planning including goal setting, regular feedback and performance appraisals. Resolve employee complaints and escalations
  • 7k-10k 经验1-3年 / 大专
    企业服务,人工智能 / 未融资 / 15-50人
    About Us: Senturian Solutions headquartered in Singapore is a global company and leading provider of Artificial Intelligence Video Analytics. We specialize in artificial intelligence through video; analyzing human behaviors and objects then apply deep learning technologies and machine logic to transform that data into meaningful information. Our technology not only empowers video recording systems with omnipresent live search capabilities using AI and Deep Learning technologies, enables investigators to rapidly pinpoint people, behaviors, and objects of interest, turning video systems into a super dynamic search engine; but it also operate as a power tool for collecting business intelligence data beneficial to any industry. About the Role: The Product Assistant’s primary goal is to support the Product Director in managing Senturian’s product management efforts. Responsibilities: ● Assist in product functional demand analysis, write functional demand analysis instructions, and product manuals; ● Assist in coordinating with colleagues, improve products, assist colleagues in software system project management, and maintain the system; ● Responsible for assisting in basic work such as document production, material organization, and data collection. ● Collaborate with the software development team on projects. ● Cooperate with sales staff to provide customers with corresponding product technical parameters, product performance, product operation and other aspects of training and support according to customer needs; ● Technical support: answer technical questions and solve on-site installation and debugging problems. ● Solve daily internal test environment problems, including product hardware and software installation and debugging, troubleshooting, daily maintenance suggestions, etc. Requirements: ● College degree or above, more than 1 year of work experience; ● Proficient in office automation software; ● Good basic computer knowledge such as operating system (Linunx, Windows including Server), server hardware and network knowledge; ● Good communication skills (english, Mandarin), resource integration ability, effective understanding, project management ability, presentation ability and cross-team communication and collaboration ability; ● Be passionate about work, innovative, and able to withstand greater work pressure. Be proactive and have good decision-making ability; ● Have excellent written and oral expression skills, and be proficient in office software and related software tools such as Xmind:
  • 8k-10k·16薪 经验3-5年 / 本科
    软件服务|咨询 / C轮 / 500-2000人
    Support AML-CFT operational processes in Thailand, including the writing and review of operational policies and standard operating procedures, ensuring that there is compliance across the board by relevant process owners Responsible for the preparation of AML-CFT updates to the Regional Head of Compliance and Thailand board, including communicating regulator expectations and managing status and progress updates on compliance projects Responsible for day to day AML-CFT risk assessment, client onboarding, payment channels onboarding, ongoing monitoring, AML/CFT-related transactions monitoring, record keeping and ***** staff training Assisting in undergoing multiple compliance inspections and enquiries by our globally recognized commercial banks and regulated payment channel partners. Reporting regularly to the Senior Management on the licensing status and any regulatory compliance matters. Keeping abreast of and monitoring any changes of regulatory developments that would potentially impact the company and providing timely updates to the relevant functions. Work closely with internal stakeholders and business units to ensure smooth and timely compliance
  • 15k-20k·13薪 经验3-5年 / 本科
    工具类产品 / A轮 / 50-150人
    Job Description 1. Provide product implementation training to customers, and cooperate with customers in depth to complete registration, product usage, etc.; 2. Responsible for customer life cycle management, improve customer activity and stickiness, explore sales opportunities, and collaborate with sales staff to formulate new and additional purchases. . Renewal plan to achieve long-term and continuous cooperation with customers; 3. Responsible for maintaining customer status and establishing long-term and stable customer relationships with key decision-makers of customers; 4. Provide targeted consultation and solutions according to customers’ different industries and operational needs to serve customers Continuously provide value output; 5. Extract valuable customer feedback and product issues and actively promote their implementation, continuously polish the user experience, and facilitate product iteration.
  • 20k-40k 经验5-10年 / 本科
    金融业,区块链 / 未融资 / 50-150人
    Responsibilities 1. Responsible for staff recruitment worldwide, maintaining good communication and interview arrangement with the hiring manager. 2. Search, interview and recommend candidates according to recruitment needs, and ensure the timely replenishment of staff leaving. 3. Assist in the development and management of relevant talent search channels to ensure the effective use of resources. 4. Put forward suggestions for improvement of existing recruitment policies, processes, systems, and tools in practice and ensure their implementation, so as to continuously improve the effectiveness of recruitment. 5. Assist day-to-day HR operations including but not limited to employee on-boarding, off-boarding and general HR administration. 6. Analyze the recruitment daily work regularly, prepare reports and analyse data. 7. Support the HR Team to give advice on HR issues to employees and managers. 8. Support employee development initiatives and engagement events. 9. Carry out any other reasonable duties and responsibilities as assigned. Requirements 1. Bachelor’s degree or above 2. More than 2 years of recruitment experience 3. Good data analysis ability 4. Strong ability to work under pressure, practical, proactive, and diligent. 5. Good command of verbal & writing in English and fluency in Mandarin. 6. As the main point of contact for ***** HR related queries, you'll be expected to respond clearly, confidentially and with confidence on different issues, across all levels of the organisation.
  • 4k-8k 经验3-5年 / 不限
    企业服务 / 不需要融资 / 150-500人
    本职: Basic tasks       根据品牌特性与产品需求,整体把控面辅料资源及渠道,全面提升部门工作能力 According to brand’s feature and   need, manage fabric and accessories supply channel and resource, inhance   working ability within department.     职责与工作任务: Responsibility and task:     职 责 一      职责表述: 面辅料资源与渠道 Description 1: fabric   & accessories resource and channel     工作 任务     参加面料展,定期约见供应商     选择、管理供应商资源     对用量进行评估,准备和管理每个系列的面料,与不同供应商进行议价     职 责 二     职责描述:  日常管理 Description 2: daily management     工作 任务     对部门人员进行管理,总结分析日常工作问题 Staff management, daily work   conclusion and analyzation.     遵守与其他部门工作时间的约定,对大货面料生产合同进行管理 Respect appointment with other department, manage fabric contract in   production.
  • 20k-30k 经验10年以上 / 本科
    其他 / 不需要融资 / 2000人以上
    Full-time job 6 months to 9 months Job Responsibilities With business strategy and careers on the line, this position carries a great deal of responsibility. You will be expected to: - Establish ISO 17021 system for QIMA Audit service team. - Synergize and integrate the ISO 17021 system and other Audit memberships’ requirements. - Lead internal and external audits connected with ISO 17021 accreditations. - Prepare for the initial accreditation application. We will also request that you: - Assist QIMA Audit service Director with topics related to the implementation and continuous improvement of ISO 17021 System. - Provide timely training to Audit team staff at all levels to ensure the correct understanding and implementation of the system. Your profile It could be you if you have: - Thorough knowledge of, and practical experience with, CNAS, CNCA, ISO 17021 regulations - A strong sense of professional integrity - Good command of English It also helps if you: - Have more than 8 years of experience in 3rd party certification industry. - Hold an education degree at the college level or higher
  • 10k-15k 经验3-5年 / 本科
    其他 / 不需要融资 / 2000人以上
    QUALIFICATION AND EXPERIENCE • Bachelor degree in engineering, Chemistry or in the technical field related to the certification activity • 5 years professional experience with at least 2 years employment with testing, inspection, and / or certification tasks in calibration / testing laboratory or inspection / certification body, or quality assurance of toys company. KNOWLEDGE AND SKILL • Familiar with toy safety standards and corresponding test method of EN 71 series, Phthalates, AZO dye, PAH • Familiar with GMARK certification for children’s toy will be a big plus • Sound knowledge of ISO/IEC 17065 and ISO/IEC 17067 requirements (with knowledge of ISO/IEC 17020 and ISO/IEC 17021-1 requirement will be an advantage) • Respect for professional ethics in certification • Sound knowledge of the management system, together with all policies, processes, and procedures, of the Certification Unit • Knowledge of the impact of non-compliance on the intended use of the toy • knowledge and skill of the certification requirements and activities of the certification schemes RESPONSIBILITIES • Provide technical internal input in case of questions from client during application, and to the Audit Team during the preparation/ performing the factory audit • Review the information submitted and/or collected and the evaluation report and provide decision for certification • Perform the on-site inspection/ testing during the factory audit per the test plan • Review the information submitted and/or collected and the evaluation report and provide justification for certification to Decision Team • Contact laboratory to get further information if necessary • Join the laboratory visit, including interview of technical staff, and perform laboratory evaluation • Perform the verification of laboratory testing report(s) as part of review and decision process • Perform follow up on corrective actions to be implemented in case of deviation or failure • Decide on the granting of certificates of conformity • Staff who is having a supervising role in the Review and Decision Team, or as delegated by HCU, shall take up responsibility to train the corresponding teammates, if applicable, and monitor the relevant performance.
  • 15k-30k·13薪 经验3-5年 / 本科
    人工智能,电商 / 天使轮 / 15-50人
    沃有科技是Wayo的中国分公司,我们是一家以人工智能为核心,将全球供应商和企业连接在一起的创业公司。Wayo不仅是在搭建一个采购平台,更是在打造全球采购的未来!我们运用先进的人工智能技术来解决语言障碍、产品设计、报价整合、供应链管理等一系列复杂问题,让全球采购变得简单、快捷和高效。(公司网站:wayo.ai ) 加入Wayo,以人工智能引领全球采购革命! 你是否想要成为一场全球性商业变革的推动者?你是否梦想在一家野心勃勃、创新无限的公司中,施展你的才华和领导力? - 首席执行官 茱莉娅·徐(Julia Xu):前阿里巴巴北美Chief of Staff,负责Alibaba.com的全球策略运营。曾是迪士尼战略策划团队成员,构建了Disney+全球金融模型。麦肯锡女性影响力奖获得者,电商品牌Multitasky创始人。布朗大学商业经济学和社会学双学位。 - 首席技术官 栾思飞(Frank Sifei Luan):加州大学伯克利分校人工智能系统研究博士,曾在Meta AI研究院工作,专注于智能编程助手开发。获得国际会议最佳论文奖,保持云计算大数据排序世界纪录。芝加哥大学计算机科学与统计学双学位。 - 首席运营官 周昕蓓(Mandy Chow):曾任跨境金融科技公司Airwallex(估值55亿美元)企业发展副总裁,负责生态风投基金、领导投资和并购交易。此前在高盛科技、媒体和电信投资银行团队工作。宾夕法尼亚大学沃顿商学院经济学学士学位。 - 战略运营高级副总裁 盛阳(Sebastian Sheng):曾在纽约电池储能开发商MGN负责新能源项目开发运营,管理3000万美金公司损益及商业计划。此前在摩根大通、摩根斯坦利等投行负责资本筹集和并购,是连续创业者和Voyager Capital风投合伙人。布朗大学的硕士和里海大学的本科学位。 为什么加入我们? - 赛道:利用ChatGPT等尖端AI和大数据技术,我们正在重塑全球采购行业,目标是彻底改革传统供应链。我们的全流程数字化——从精确采购到高效质检,再到创新物流——不仅提高运营效率,而且大幅拓展了广阔的国际贸易市场。 - 资金:我们的项目已成功吸引了美国硅谷**科技风投机构Neo的种子轮投资。此外,还获得了包括Airwallex空中云汇创始人和美国知名网红及千万粉丝级Youtuber Rebecca Zamolo在内的多位知名天使投资人的支持。 - 团队:我们的创始团队由国际化的人才组成,他们在各自领域均有显著成就。我们倡导扁平化管理和以结果为导向的企业文化,旨在创造一个无复杂人际关系、高效透明的工作环境。 - 机会:作为创始团队的一员,你将有机会亲身参与并见证公司从零到一的成长过程。加入我们,不仅能体验创业的激情与挑战,还将拥有巨大的职业发展潜力和晋升空间。 如果你有激情、有创新精神,并期待挑战,欢迎你加入我们的团队! --- 你需要做什么: 1. 利用 Figma 设计和迭代高质量的 UI/UX 解决方案,满足美国市场用户的需求。 2. 与跨职能团队合作,包括产品经理、工程师和市场团队,确保设计解决方案与业务目标一致。 3. 进行用户研究和市场分析,以理解美国市场用户的行为和需求。 4. 创建和维护设计系统,确保产品界面的一致性和高效率。 5. 呈现设计概念,收集反馈,并进行必要的迭代。 6. 关注最新的 UI/UX 趋势,尤其是在美国市场,并将这些见解应用于设计工作中。 --- 你需要具备: 1. 至少3年以上UI/UX设计经验,其中至少1年在美国或其他海外市场的相关工作经验。 2. 精通 Figma,包括其协作和原型制作功能。 3. 丰富的用户界面设计、交互设计和原型设计经验。 4. 熟悉用户研究方法,能够有效地收集和分析用户数据。 5. 良好的沟通和团队协作技能。 6. 对美国市场的文化和设计趋势有深入了解。 7. 流利的英语口语和书面表达能力。 --- 核心素质: - 自驱与创业热情并存,出色的抗压及多任务协同管理能力; - 沟通与谈判技巧出众,深具团队合作精神; - 逻辑清晰,以数据驱动决策。 加分项: - 曾在科技初创公司或大型科技公司工作的经验。 - 有在多元文化环境中工作的经验。 - 有使用其他设计工具(如Adobe Creative Suite, Sketch等)的经验。 - 对编程或前端开发有基本了解。
  • 10k-20k·15薪 经验3-5年 / 本科
    IT技术服务|咨询 / 未融资 / 150-500人
    Information Security Engineer - CN We are looking to hire a Security Engineer to join our technology team in Chengdu, China. You must have strong and demonstrated skills for cyber security, data privacy, and IT. Your responsibilities will span into domain knowledge of Enterprise IT security, IT Engineering, IT Operations and Application Development. You will participate in the design, implementation, testing, and delivery of cloud and application security platform solutions. Responsibilities Collaborate across the organization to enforce and shape security policies and standards. Act as a subject matter expert for security tools, standards, and processes. Participate in the design, implementation, testing, and delivery of cloud and application security platform solutions. Develop, execute, and track the performance of security measures to protect information, cloud infrastructure, and project systems. Work closely with engineering and business teams throughout the company to ensure adequate security solutions and controls are in place. Mitigate any identified risks to meet business objectives and regulatory requirements. Keep up to date on emerging security threats, vulnerabilities, controls, and strategies. Recommend security solutions to management for implementation. Evaluate and respond to security threats, vulnerabilities, and alerts. Identify opportunities to reduce security risks and improve security posture. Educate and train staff on information system security best practices. Continually improve security practices by assessing and integrating new security technologies and best practices into the company’s security standards. Qualifications Minimum of three years Information Security experience and a minimum of three years of security experience. Bachelor's degree from an accredited college/university or equivalent professional experience. Cloud security experience is preferred. Possessing one or more Cloud certifications is a plus and experience with JIRA, Confluence, and application security testing tools.
  • 45k-60k·13薪 经验10年以上 / 本科
    VXI
    软件服务|咨询 / 不需要融资 / 2000人以上
    Brief Description The position of IT AVP / Senior IT Director consists of being responsible for providing sound technical leadership in all aspects to support VXI business goals and operation needs in existing and new sites. He will be also responsible for developing the company’s strategy for using technological resources, ensuring technologies being used efficiently, profitably and securely. He must have strong technical expertise, management skills on team management, communication with employees, stakeholders and clients to ensure our company’s technologies being used appropriately and maintain a high level of client & customer satisfaction. Responsibilities • Managing the IT department and infrastructure resources, including drafting and executing its budget, developing its organizational structure; • Lead the design, specification, configuration, installation, and maintenance of LAN hardware, software, and telecommunication services, and interfacing with clients’ IT networks and applications; • Managing the IT Help-desk service teams for all the sites and programs; • Facilitate communication between management, staff, clients and customers to ensure an effective approach to implementation of IT solutions; • Define the responsibilities and performance KPIs for each IT positions, and regularly monitor the results and take the necessary improvement actions through staff coaching and development; • Implement an enterprise-wide information and network security plan that protects the confidentiality, integrity and availability of data as well as IT service of the company and its clients. • Establish and continuously update the SOPs in all IT operational aspects; • Establish, maintain and regularly test a disaster recovery plan; • Research and make recommendations on hardware and software purchases and involve in the evaluation process. Qualification and Requirements • A bachelor’s degree, and master degree is preferred; • Be well-versed in current technical trends and familiar with a variety of business concepts and application; • 5+ years IT team management experience with good leadership and organization skills; • Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions; • Ability to monitor performance of the IT teams and individuals to make improvements or take correct action; • Good command of English on reading, writing and speaking.
  • 8k-12k 经验3-5年 / 本科
    文娱|内容 / 未融资 / 少于15人
    职位:前台客户服务代表 REPORTS TO: Office Manager 汇报对象:办公室经理 POSITION SUMMARY: Perform a variety of reception, secretarial, insurance, and data entry duties for patients and strives to provide patients a stress-free, comfortable, warm and friendly environment. Answer telephones, schedule appointments, handle patient finance and insurance billing, maintain patient records, and coordinate patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctor, and patient. 职位概述:履行各类与患者相关的前台、文秘、保险和数据录入等职责,努力为患者提供没有压力、舒适、温馨及友好的环境。接听电话、安排预约、处理患者的财务和保险账单、维护患者记录,并协调各类与患者相关的流程。促进员工、医生和患者之间的安全、愉快、和谐的就诊环境。 DUTIES: 职责: Greet patients on the telephone and in person. 热情地接听电话和接待前来就诊的患者。 Hand off patient to the nurses/doctors in a caring manner. 礼貌周到地将患者交接给护士/医生。 Respond to patient questions, concerns & complains about dental/orthodontic treatment in person, calls, wechats and emails. 回应患者关于牙科/正畸治疗方面的问题、担忧和投诉(包括面对面、电话、微信和电子邮件等形式)。 Schedule and confirm patient appointments and recalls. 安排、确认患者的预约和复诊时间。 Effectively & tactfully ask happy customers for patient referrals & testimonials. 对于满意的客户,有效而得体地请求患者向其他亲朋好友推荐和介绍PureSmile。 Build value for the practice & the doctors & for the appointment. 为诊所、医生和预约构建富有价值的连接工作。 Maintain an on-time schedule with little or no cancellations 确保准时,尽可能减少或实现完全没有取消预约的情况。 Set up new patient charts. 为新患者建立档案。 Check treatment cards and confirm that all appropriate information is included 检查治疗卡,并确认其包含所有适当的信息。 Review charges with patient and collect payments effectively. 与患者核对费用并如数收取款项。 Input patient data and charges into computer. 将患者数据和费用输入计算机。 End of day / End of month balancing. 完成日终/月底结算。 Create customized treatment plans for dental patients for insurance approval & follow up 为牙科患者创建定制化的治疗计划,获得保险批准并跟进相关事项。 Fill out insurance claims for patients. 填写患者的保险理赔信息。 Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc) 协助管理前台供应品的库存(例如名片、宣传册、同意书等)。 Complete other tasks assigned by office manager and company management. 完成办公室经理及公司管理层安排的其他工作。 COMPETENCIES 能力 Exceptional human relations skills. 出色的人际关系技巧。 Ability to maintain outgoing, friendly attitude with patients and staff even under pressure 即使在面对压力的情况下,也能保持热情、友好的态度,为患者提供优质的服务,和其他员工通力合作。 Ability to work with interruptions and to manage multiple priorities 对工作中可能出现的中断/干扰的情况,具有良好的应对能力,同时具备管理多个优先事项地能力。 Excellent attention to details. 出色的关注细节的能力。 Demonstrates strong common sense and personal initiative. 具有很好的常识和个人积极主动性强。 Ability to follow up on tasks with little or no supervision needed. 可以在几乎没有监督的情况下自觉跟进任务。 Ability to speak, understand, and write fluent English & Mandarin 英语和普通话口语流利,并有很好的理解和书写能力。 Ability to learn basic knowledge in dental/orthodontic treatments & processes 积极学习牙科/正畸治疗和流程的基本知识。 Knowledge of correct grammar, spelling, and punctuation. 掌握正确的语法、拼写和标点符号知识。 Knowledge of organizational filing procedures and systems. 掌握公司的文件程序和系统知识。 Ability to write legibility and work with numbers 具备清晰地书写和处理数字的能力。 Ability to meet deadlines 按时完成任务。 Ability to work unsupervised。 无需监管,积极主动完成各项工作。 SKILLS 技能 Multiple phone lines 多线电话 MS Office(Word&Excel) POS machine POS机 Mac Computer Mac电脑 MS office – Word & Excel W*ch*t and email 微*和电子邮件